Troubleshooting - Redsail C series User Manual

Troubleshooting

The cutter is unresponsive to
communications from the
computer and software.
The cutter performs erratically
during cuts, stops cutting before
the cut is finished, or cuts lines
that do not appear in the design.
version number:
Redsail Tech Co., Ltd
www.hflaser.com
1.1.1.140508_PRO
Communication issues can arise if the
cutter was powered on while the software
is trying to send data to the cutter. Exiting
the cutter screen of software and
returning to the main software screen
may resolve this issue. If not, save all
work and try exiting the software and
restarting with the cutter powered on. It is
good practice to start software with the
cutter powered on to avoid
communication problems.
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Make sure that your output device in
software is set to the correct COM port.
Your COM port can be found by
following the instructions in the "Finding
Your COM Port" section of this manual
on page 14. You can change your COM
Port by right-clicking on the COM Port in
the device manager and going to the
advanced section of the Port Settings tab.
————————————————
Adjust your Flow Control settings to
Hardware by first locating your COM
Port in the device manager (By following
the instructions on page 14), then
right-click the COM Port and select
Properties. On the Port Settings tab,
change to Flow Control option to
Hardware.
Some computers do not work well when
connected via the USB port of the cutters.
If you are having problems while cutting
and are using the USB cable to connect
from your cutter to computer, you may
wish to try the serial cable connection to
avoid further problems. If a serial cable
connection is not available on your
computer, you can try a third party USB
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