Ordering Replacement Parts / Returns - Napoleon U405 User Manual

Problem
Excessive flare-ups/uneven
heat.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Flames lift away from burner,
accompanied by the smell of gas,
and possibly difficulties in lighting.
Burner will not light with the
igniter, but will light with a
match.
Humming regulator.
Burners will not crosslight
each other.
"Paint" appears to be peeling
inside lid or hood.

ORDERING REPLACEMENT PARTS / RETURNS

Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part
replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer service
department is available between 9 AM and 5 PM (Eastern standard time) at 1-705-725-4258 or fax at 1-705-727-4282. In order to process a claim,
we must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem ('broken' is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing replacement
parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:
1. Model and serial number of the unit.
2. A concise description of the problem ('broken' is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. SPC number - provided by the customer service representative.
Before contacting customer service, kindly note that the following items are not covered by the warranty:
-costs for transportation, brokerage or export duties
-labor costs for removal and re-installation
-costs for service calls to diagnose problems
-discoloration of stainless steel parts
-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).
Possible Causes
Sear plates installed incorrectly.
Improper pre-heating.
Excessive grease and ash build
up on sear plates and in drip pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter adjustment.
Dead battery / or installed incorrectly. Replace with heavy duty 'AAA' battery. Install with positive
Loose electrode wire.
Wrong replacement igniter.
Improper gap at electrode tip.
Lifting flames on burner.
Normal occurance on hot days.
Plugged ports along back of burner.
Grease build up on inside sur-
faces.
Solution
Ensuresearplatesareinstalledcorrectly. Thearchswithoutslotsshould
belocateddirectlyabovetheleftandrightburners. Whenthesearplates
areinstalledcorrectly,sixoftheeightslotsshouldbeinvalleys.
Pre-heat grill with main burners on high for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not line base with
aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly according
to combustion air adjustment instructions.
Close air shutter slightly according to combustion air adjustment
instructions.
terminal up.
Check that electrode wire is firmly pushed onto the terminal on
the back of the igniter.
One spark systems must use a one spark igniter.
Ensure that the collector box is tight, and the gap between the
electrode end and the collector box is between 3-5mm (1/8 - 3/
16"). The gap can be adjusted by bending the box in or out.
Close air shutter slightly - see previous problem
This is not a defect. It is caused by internal vibrations in the regulator,
and does not affect the performance or safety of the gas grill.
Clean burner ports. See burner maintenance instructions.
This is not a defect. The peeling is caused by hardened
grease, which dries into paint-like shards, that will flake off.
Regular cleaning will prevent this. See cleaning instructions.