Issue Acknowledgment - VeriFone VX520 User Manual

SENT TO BANK, REPORT OVERDUE = The batch has been forwarded to the receiver, but the
report has been delayed.
Actions = Contact the batch receiver and confirm that the batch has been successfully received.
Acknowledge the issues from Point reporting or from the terminal.
ALL REJECTED = The batch has been rejected by the receiver
Actions = Contact the batch receiver and check why the batch has been rejected. If the batch
needs to be sent again, it will be done by Point. Please contact Point's customer service. If the
batch has already been processed through other ways, the issue can be acknowledged from Point
reporting or from the terminal.
PARTLY REJECTED = Part of the transactions that the batch contains have been rejected by the
receiver.
Actions = Contact the batch receiver and check why the batch has been partially rejected. When
the batch has been processed the issue can be rejected from Point reporting or from the terminal.
MISMATCH IN PAYMENT = The batch sum does not match with the bank statement.
Actions =Contact your bank and acknowledge the issue from Point reporting or from the terminal.
PAYMENT OVERDUE= Payment to the bank account has been delayed.
Actions = Contact your own bank and acknowledge the issues from Point reporting or from the
terminal.

4.3.6 Issue acknowledgment

Press LILA1 and Enter.
Press LILA2 and choose ISSUE REPORT F2.
Select ACKNOWLEDGE ISSUE F3.
ISSUE ID: Type in the four-digit number that is next to the issue and press Enter.
The terminal connects to Point reporting, acknowledges the issue and displays on the screen
ISSUE ACKNOWLEDGED.
If the acknowledgment fails, the screen displays COULD NOT ACKNOWLEDGE ISSUE.
NOTE! Once an issue is acknowledged, it cannot be in any cases sent again.
Acknowledging an issue is always the responsibility of the Merchant.
POINT TRANSACTION SYSTEMS OY
Vanha Nurmijärventie 62 FI-01670 VANTAA | tel: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490
www.point.fi
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