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Trouble Shooting
If experiencing problems with the Airstream A100, there are some
quick and easy checks, which may help to solve the problem.
Unable to Connect to the Wireless Network
• Check if your WiFi router is WiFi 802.11b/g certified. The A100
is not compatible with N Class routers. If your WiFi router is
WiFi 802.11n, please ensure that it is in 802.11b/g mode. The
A100 is not able to talk to routers that are 802.11n only.
• Ensure you router is DHCP enabled.
• Keep away from potential sources of interference which may
affect WiFi signal, such as microwave ovens.
• If you fail to use your PC for WiFi network setup, check whether
your PC is using a WiFi network. You cannot use Ethernet
connection for AirPlay network setup.
• Make sure that the SSID name of the router consists of
alphanumeric characters, with no space or special characters
like %/#/* inserted. It must also not be hidden.
• Check that there are enough spare IP addresses available
on your router. Some limit the number of devices that are
allowed on the network
No Sound
• Check the volume, source and play/ pause settings.
• Check that the mains power lead is connected on both the
A100 and the mains power wall socket is switched on.
The A100 is Nonresponsive
• Check that the mains power lead is connected on both the
A100 and the mains power wall socket is switched on.
• Remove the power from the A100, wait for the standby LED to
go out and then reconnect the power.
• Check that it is connected to the same wireless network as
your device.
• Check you are running the latest version of firmware. Refer
to page 15.
Occasional Breaking up of AirPlay Music Playback
• Move the A100 closer to your WiFi router.
• Avoid using WiFi channel which is overlapped by the nearby
WiFi network.
• Check if your network speed is fast enough (in cases
where multiple devices share the same router, the AirPlay
performance may be affected). Turn off the other devices
connected to your router.
• Enable the Quality of Service (QoS) option (if available on the
WiFi router).
• Turn off other WiFi routers or range extenders to try to
diagnose a possible faulty one.
No AirPlay Icon on my iTunes Host Device
• Make sure the A100 is connected to the same WiFi network as
the host device
• It can sometimes take 30 seconds or so for the A100 to talk to
the rest of the network to let it know it is on and ready. Try
leaving iTunes for a bit to see if it appears.
AirPlay Connection Failed with Mac or PC
• Temporarily disable the firewall and security software to
see whether it blocks the ports that AirPlay uses to stream
content. Refer to the help documentation for your router/
firewall/ network security to unblock the ports used by
AirPlay.
• When you use iPod Touch/iPhone/iPad/Mac/PC for AirPlay, if
the music play breaks or stops, try to restart your iPod Touch/
iPhone/iPad, iTunes or A100.
• Video streaming or FTP downloads may overload your router
and therefore may cause interruptions during AirPlay music
play. Try to reduce the load of your router.
If still experiencing difficulties after making the suggested checks,
please call the help desk for further assistance. The help desk is
open from 9.00am to 5.00pm (GMT), Monday to Friday (excluding Bank
Holidays) and can be contacted on +44(0) 1268 798567.
Alternatively contact the store you purchased the A100 from.
Owner Information
Product Details
Model Airstream A100
Product Serial No .........................................
Date of Purchase ..........................................
Dealer Details
Dealer Name ...........................................................................................
Address ...................................................................................................
.............................................................................................................
Town ..................................................................................................
Post code ...........................................................................................
Country ....................................................................................................
e-mail address .........................................................................................
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