Panasonic KX-VC300 User Manual page 156

Additional Information
Problem
The image is distorted.
156 User Manual
•
When making a video conference call by entering an MCU's conference
room number@IP address, "SIP Server" or "Gatekeeper" is set to
"ON".
→
Change the "SIP Server" and "Gatekeeper" settings to "OFF"
(Page 116, Page 118).
•
The Internet connection is not established.
→
Some hubs, routers, etc. can take 10 seconds or more to establish an
Internet connection.
•
A video conference call to a unit with an incompatible software version
was attempted.
→
Check the software version of all parties. Update the unit so that the
versions match.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
You are trying to make a video conference call by connecting to an MCU
or non-Panasonic video conference system.
→
When connecting to an MCU or non-Panasonic video conference
system, encryption may not be available or some operations may not
function as expected, depending on the device used by the other party.
In this case, contact your dealer.
•
You are trying to connect to an MCU or non-Panasonic video
conference system that is not compatible.
→
Use the outgoing call history to confirm the name of the device, and
then contact your dealer.
•
The host name is not being resolved to the correct IP address.
→
Check the settings for "DNS Server" or "Primary DNS Server" in
network settings (Page 97) (or local site settings when a local site is
selected [Page 131]).
•
The settings of the hub or router are different to those of the unit.
→
Contact your dealer.
•
Packet loss is occurring. (The network is congested.)
→
Check the display of the network status indication (Page 39). If the icon
shows only 0–1 bars continuously, press [Status] twice and check the
fields "Loss" and "Bandwidth", then contact your network
administrator or dealer (Page 89).
•
The maximum bandwidth setting is incorrect.
→
During a 3-party video conference call, at least 1 Mbps of bandwidth is
required. Change the "Max. Bandwidth" setting to a value of
"1.0 Mbps" or higher (Page 99, Page 132).
→
During a 4-party video conference call, at least 1.5 Mbps of bandwidth
is required. Change the "Max. Bandwidth" setting to a value of
"1.5 Mbps" or higher (Page 99, Page 132).
→
If you are trying to connect to an MCU or non-Panasonic video
conference system, depending on the other party's device, the image
may be distorted due to lack of bandwidth. In this case, contact your
dealer.
•
There may be a problem with your communication lines.
→
Contact your dealer.
Cause and Solution
Document Version 2013-09