I Can't Hear The Sound Clearly; Testing The Sound - Samsung T24D390SW User Manual

Other Information

Testing the Sound

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Support Self Diagnosis
Before you review the list of problems and solutions below, make sure that the
Speaker, and then listen to the speakers again. If the TV still does not play audio, run the Sound Test. The
uses a built-in melody to check for sound problems. If the TV does not play sound during the
is distorted, there may be a problem with the TV. Contact Samsung's Call Centre for assistance. If the TV plays the
Sound Test melody without distortion, there may be a problem with an external device. Please check the connections. If
the problem persists, refer to the external device's user manual.
✎
If you can't hear the melody or there is a problem, make sure
is set to TV Speaker and then try again. If the problem persists, there may be a problem with the TV. Contact
Samsung's Call Centre for assistance.
✎
If the melody is played, there may be a problem with the external device. Please check the connections. If the
problem persists, refer to the external device's user manual.
The Problem
There is no sound or
the sound is too low at
maximum volume.
The picture is good but
there is no sound.
The speakers are making
an odd sound.

I can't hear the sound clearly

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Sound Test
Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.) connected to your
TV.
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Set Sound Speaker Settings
If you are using an external device, check the device's audio output option. (For example, you
may need to change your cable box's audio option to HDMI if the box connected to your TV is
using an HDMI cable.)
To listen to the computer sound, connect the external speaker to the computer's audio output
connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device's power cable.
Make sure that the audio cable is connected to the correct audio output connector on the
external device.
For antenna or cable connections, check the signal information. A low signal level may cause
sound distortions.
Run Sound Test (Support
English - 128
Speaker Select
→
Sound Speaker Settings
Try this!
→
TV Sound Output to TV
→ →
Self Diagnosis Sound Test).
menu item is set to
Sound Test
Sound Test, or the sound
→
TV Sound Output
Speaker.
TV