AT&T E560-2 User Manual page 19

Troubleshooting
Problem Suggestion
•
I cannot dial out
•
•
•
•
I hear other
calls when
using the
telephone.
•
My caller ID
features are
not working
properly
•
•
•
Make sure there is a dial tone before dialing.
It is normal if the cordless handset takes
a second or two to synchronize with the
telephone base before producing a dial tone.
Wait an extra second before dialing.
Make sure the telephone is set to the correct
dial mode (pulse dial or tone dial) for the
service in your area.
If the other telephones in your home are
having the same problem, the problem is in the
telephone jack, wiring or local service. Contact
the local telephone company (charges may
apply).
Eliminate any background noise. Noise from
a television, radio, or other appliances may
cause the telephone to not dial out properly.
If you cannot eliminate the background noise,
first try muting the cordless handset before
dialing, or dialing from another room in your
home with less background noise.
Disconnect the telephone base from the
telephone jack. Plug in a different telephone.
If you still hear other calls, the problem is
probably in the wiring or local service. Call
your local telephone company.
Caller ID is a subscription service. You must
subscribe to this service from your local
telephone company for this feature to work
on your telephone.
The caller may not be calling from an area
which supports caller ID.
Both you and the caller's telephone
companies must use equipment which are
compatible with caller ID service.
If you subscribe to DSL service, install a
noise filter to the telephone line between the
telephone base and the telephone line jack.
Contact your DSL service provider for filter
information.
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