Section 7: Troubleshooting; Contact Information; Hardware And Lan Solutions - Motorola WPS870G User Manual

User Guide

Section 7: Troubleshooting

This section describes some situations that may arise and the solutions to them.

Contact Information

If you encounter printing difficulties, please refer to the appropriate section. If, after
following the advice below and the Wireless Print Server still does not function properly,
please access our website at
information.
You can also reach us 7 days a week, 24 hours a day at 1-877-466-8646.

Hardware and LAN Solutions

All of the Wireless Print Server's LEDs are off.
Check the power supply or power connection.
The Wireless Print Server unit cannot be found on the LAN, so configuration is not possible.
If using the Wireless Interface to access:
Temporarily disable WEP on your other Wireless stations.
If using "Ad-Hoc" mode, it is not possible for Wireless stations to connect to the
Wireless Print Server, because its default mode is "Infrastructure". You must use the
wired interface for initial configuration.
If using "Infrastructure" mode, verify that the SSID of the WPS870G matches your
Access Point's SSID.
The Access Point itself has a blank (null) SSID.
If there is a setting "Broadcast SSID" or "Allow SSID of ANY", this setting should be
enabled.
If using the Wired 10/100BaseT interface to access:
Check the Hub/Router/Switch. The link LED for the port to which the Wireless Print
Server is connected should be On. If it is Off, there may be a problem in the network
cable.
On the Wireless Print Server, check the LAN LED. If the LED is not On, the network
connection is not working.
If using TCP/IP:
Ensure that there are no routers between the Wireless Print Server and the computer
used for configuration.
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