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HP Pavilion 14 Sleekbook Maintenance And Service Manual

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HP Pavilion 14 Sleekbook and HP
Pavilion 14 Ultrabook
Maintenance and Service Guide

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Summary of Contents for HP Pavilion 14 Sleekbook

  • Page 1 HP Pavilion 14 Sleekbook and HP Pavilion 14 Ultrabook Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Display ..............................7 Top ............................... 8 TouchPad ..........................8 Lights ........................... 9 Buttons and speakers ......................10 Keys ........................... 11 Left side .............................. 12 Right side ............................13 Bottom ..............................
  • Page 6 Top cover ........................... 42 Power button board ......................45 Hard drive .......................... 46 USB board/audio jack ......................49 WLAN module ........................50 System board ........................53 Memory module ......................... 58 RTC battery ........................61 mSATA solid-state drive ....................62 PCH heat sink ........................64 Heat sink ..........................
  • Page 7 Recovering using HP Recovery Manager ................89 What you need to know ..................89 Using the HP Recovery partition to recover a minimized image ....... 89 Using HP Recovery media to recover ............... 90 Changing the computer boot order ..............90 Removing the HP Recovery partition .................
  • Page 8 viii...

  • Page 9: Product Description

    Product Name HP Pavilion 14 Ultrabook √ √ HP Pavilion 14 Sleekbook √ √ √ √ Processors 3rd Generation Intel® Core™ i5 processors: Intel Core i5-3337U (1.8 GHz,turbo up to 2.7 √ √...
  • Page 10 Category Description Intel HM77 Intel HM77 AMD A68M AMD 70M with internal with with with graphics switchable internal internal (UMA) discrete graphics graphics computer graphics (UMA) (UMA) model computer computer computer model model model Chipsets Intel HM77 Express chipset for use with √...
  • Page 11 Category Description Intel HM77 Intel HM77 AMD A68M AMD 70M with internal with with with graphics switchable internal internal (UMA) discrete graphics graphics computer graphics (UMA) (UMA) model computer computer computer model model model Display panel 35.6 cm (14.0 in), high-definition (HD), white √...
  • Page 12 √ √ √ Supports Microsoft® Premium requirements √ √ √ √ HP TrueVision HD camera (fixed, no tilt) with √ √ √ √ activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per second Ethernet Integrated 10/100 network interface card √...
  • Page 13 (select models only) ● Ralink RT5390R 802.11 b/g/n 1×1 WiFi √ √ √ √ (select models only) External HP Multi-Format Digital Media Reader slot √ √ √ √ media card with push-push technology, supporting the following digital card formats: ●...
  • Page 14 Category Description Intel HM77 Intel HM77 AMD A68M AMD 70M with internal with with with graphics switchable internal internal (UMA) discrete graphics graphics computer graphics (UMA) (UMA) model computer computer computer model model model ● RJ-45 (Ethernet, includes link and √...

  • Page 15: External Component Identification

    Send and receive wireless signals to communicate with wireless local area networks (WLANs). Webcam light On: The webcam is in use. HP TrueVision HD Webcam Records video, captures still photographs, and allows you to video conference and chat online using streaming video. Internal microphone Records sound.

  • Page 16: Top

    TouchPad Component Description ● TouchPad light (not supported on Ubuntu Amber: The TouchPad is off. Linux) ● Off: The TouchPad is on. TouchPad on/off button (not supported on Turns the TouchPad on or off. Ubuntu Linux) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen.

  • Page 17: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep (Suspend) state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.

  • Page 18: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep (Suspend) state, press the button briefly to exit that state. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation.

  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with the key (for Windows computer models). Displays system information when pressed in combination with the key (for Windows computer models). Operating system key For Windows computer models, returns you to the Start screen from an open app or the Desktop.

  • Page 20: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 21: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select models only). Digital Media Slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ●...
  • Page 22 Component Description ● AC adapter light White: The AC adapter is connected and the battery is charged. ● Blinking white: The battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ●...

  • Page 23: Bottom

    Bottom Component Description Battery bay Holds the battery. Battery lock Unlocks and locks the battery. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. The service label is located on the bottom of the computer. NOTE: Your label may look slightly different from the illustration in this section. Item Description Function...

  • Page 25: Computer Major Components

    Computer major components Item Component Spare part number 35.6 cm (14.0 in), high definition (HD), WLED, SVA BrightView flat display assembly. The display assembly is spared at the subcomponent level only. NOTE: For a full list of display spare parts, see Display assembly subcomponents on page Keyboard, black finish (includes keyboard cable): ●...
  • Page 26 Item Component Spare part number ● For use in France, for use with computer models with Intel processors 697904-051 ● For use in Germany, for use with computer models with Intel processors 697904-041 ● For use internationally, for use with computer models with Intel processors 697904-B31 ●...
  • Page 27 Item Component Spare part number For use with computer models with Intel HM77 chipsets, i5-3317U processors, and 1 GB of dedicated video memory: ● For Windows 8 Standard 700701-501 ● For FreeDOS 1.0 700701-001 For use with computer models with Intel HM77 chipsets, i3-2377M processors, and 1 GB of dedicated video memory: ●...
  • Page 28 Item Component Spare part number For use with computer models with AMD A68M chipsets and E2-2000 processors: ● For Windows 8 Standard 703856-501 ● For Ubuntu Linux or FreeDOS 2.0 703856-001 For use with computer models with AMD A68M chipsets and E2-1800 processors: ●...
  • Page 29 Item Component Spare part number Hard Drive Hardware Kit, not illustrated, (includes hard drive bracket, screws, and 697905-001 cable) (11) WLAN module: ● Intel Centrino Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 670290-005 Combination Adapter, for use with computer models with Intel processors ●...

  • Page 30: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 697907-001 Display Hinge Kit (includes left and right display hinges and brackets) 697908-001 35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel 698523-001 Webcam/microphone module 697903-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 697913-001 Display Panel Cable Kit (includes display panel cable and webcam/microphone 697911-001...

  • Page 31: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: ● 65 W nPFC 693715-001 ● 65 W nPFC (select models only) 707750-001 Power cord (3-pin, black, 1.83 m): ● For use in Australia 490371-011 ● For use in Argentina, for use with computer models with Intel processors 490371-D01 ●...
  • Page 32 Spare part number Description 490371-AD1 Power cord for use in South Korea (black, 3-pin, 1.83 m) 490371-D01 Power cord for use in Argentina (black, 3-pin, 1.83 m), for use with computer models with Intel processors 490371-D61 Power cord for use in India (black, 3-pin, 1.83 m) 622643-005 320 GB, 5400 rpm hard drive (9.5 mm (0.37 in) ×...
  • Page 33 Spare part number Description 697904-031 Keyboard with black finish for use in the United Kingdom (includes cable), for use with computer models with Intel processors only 697904–041 Keyboard with black finish for use in Germany (includes cable), for use with computer models with Intel processors only 697904-051 Keyboard with black finish for use in France (includes cable), for use with computer models with...
  • Page 34 Spare part number Description 697917-001 RTC battery 697918-001 Speaker assembly (includes left and right speakers and cable) 697919-001 Base enclosure, for use with computer models with Intel processors 697920-001 Top cover, ruby red (includes TouchPad) 697921-001 Power connector 698488-001 Top cover, sparkling black (includes TouchPad) 698491-001 System board for use with computer models with UMA memory, Intel HM77 chipsets, i5-3317U processors, and Ubuntu Linux or FreeDOS 1.0...
  • Page 35 Spare part number Description 703856-501 System board for use with computer models with UMA memory, AMD A68M chipsets, E2-2000 processors, and Windows 8 Standard 703857-001 System board for use with computer models with UMA memory, AMD A70M chipsets, A4-4355 processors, and Ubuntu Linux or FreeDOS 2.0 703857-501 System board for use with computer models with UMA memory, AMD A70M chipsets, A4-4355 processors, and Windows 8 Standard...

  • Page 36: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 38 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 40: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Service Label

    Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. The service label is located on the bottom of the computer. NOTE: Your label may look slightly different from the illustration in this section. Item Description Function...

  • Page 42: Battery

    Battery Description Spare part number 4 cell, 37 Whr, 2.55 Ah Li-ion battery 695192-001 Before disassembling the computer, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 43: Computer Feet

    Reset the battery release lock (2) to the locked position. Computer feet Description Spare part number Rubber Feet Kit 697906-001 The computer feet are adhesive-backed rubber pads. There are 5 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures...

  • Page 44: Display Panel

    Display panel Description Spare part number Display bezel 697907-001 35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel 698523-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display panel, follow these steps: Shut down the computer.
  • Page 45 Remove the display bezel (4). Remove the four Phillips screws for the display panel. NOTE: Support the display panel as you lean the panel forward. Move the panel toward the keyboard (1). Release the adhesive support strip (2) that secures the display panel cable connector to the display panel.

  • Page 46: Keyboard

    Disconnect the display panel cable (3) from the display panel, and then remove the panel (4). Reverse this procedure to replace the panel. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Black keyboard: ●...
  • Page 47 Description Spare part number ● For use in Turkey, for use with computer models with Intel processors 697904-141 ● For use in the United Kingdom, for use with computer models with Intel processors 697904-031 ● For use in the United States 697904-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 48 Turn the computer right-side up with the front toward you. Open the display and stand the computer on its right side. Insert a thin tool through the keyboard access hole. (The keyboard icon indicates the keyboard access hole.) Push firmly on the bottom of the keyboard until it disengages from the computer.
  • Page 49 Gently slide your finger along the top edge of the keyboard to release the keyboard clips. Lift up on the rear of the keyboard. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.

  • Page 50: Top Cover

    Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad support, TouchPad board and TouchPad cable. Description Spare part number Ruby red 697920-001 Silver 704382-001 Sparkling black 698488-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 51 Remove the top cover: Remove the seven Phillips screws that secure the top cover to the base enclosure. Disconnect the power button cable (1) and the TouchPad cable (2). Close the display and turn the computer upside down. Component replacement procedures...
  • Page 52 Remove the eight Phillips screws from the bottom of the computer. Turn the computer over and open the display. Gently lift around the edges of the top cover (1) and lift to remove the top cover (2). When replacing the top cover, be sure that the power button board and cable (see Power button board on page 45) are removed from the defective top cover and installed on the replacement top...

  • Page 53: Power Button Board

    Reverse this procedure to install the top cover. Power button board Description Spare part number Power button board (includes cable) 697901-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power button board, follow these steps: Shut down the computer.

  • Page 54: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-005 750 GB, 7200 rpm 633252-005...
  • Page 55 Remove the hard drive: Disconnect the USB cable on top of the hard drive from the computer. NOTE: If it is necessary to replace the hard drive cable, see System board on page Remove the two Phillips screws (1). Lift the hard drive (2) to remove and disconnect the hard drive cable (3).
  • Page 56 Remove the four Phillips screws (1), and then remove the bracket (2) from the hard drive. To install a hard drive, reverse the removal procedure. Chapter 4 Removal and replacement procedures...

  • Page 57: Usb Board/Audio Jack

    USB board/audio jack Description Spare part number USB board (includes cable and audio-out/audio-in jack) 697902-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the USB board, follow these steps: Shut down the computer.

  • Page 58: Wlan Module

    WLAN module Description Spare part number Intel Centrino Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter, for 670290-005 use with computer models with Intel processors Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-005 Qualcomm Atheros AR9565 802.11 b/g/n 1×1 WiFi and Bluetooth 4.0 Combination Adapter for 690019-005 use with computer models with Intel processors, not supported on Ubuntu Linux, (select models only)
  • Page 59 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/white WLAN antenna cable is connected to the WLAN module 2/Aux terminal. Remove the Phillips screw (2) that secures the WLAN module to the system board.
  • Page 60 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 61: System Board

    System board NOTE: The processor is included on the system board. The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description Spare part number System boards supporting switchable discrete graphics For use with computer models with Intel HM77 chipsets, i5-3337U processors and 2 GB of dedicated video memory: ●...
  • Page 62 Description Spare part number ● For Windows 8 Standard 718726-501 ● For Ubuntu Linux or FreeDOS 1.0 718726-001 For use with computer models with Intel HM77 chipsets and i3-3217U processors: ● For Windows 8 Standard 698492-501 ● For Ubuntu Linux or FreeDOS 1.0 698492-001 For use with computer models with Intel HM77 chipsets and i3-2375M processors: ●...
  • Page 63 Remove the battery (see Battery on page 34). Remove the keyboard (see Keyboard on page 38). Remove the top cover (see Top cover on page 42). Remove the hard drive (see Hard drive on page 46). Remove the USB board (see USB board/audio jack on page 49).
  • Page 64 Remove the two Phillips screws (3) that secure the system board to the base enclosure. Lift the left side of the system board (1) until it rests at an angle. Remove the system board by sliding it up and to the left at an angle (2). Disconnect the power connector cable (3).
  • Page 65 Disconnect the hard drive cable from the system board. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 66: Memory Module

    Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
  • Page 67 Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 68 Press down on the left and right sides of the memory module (2) until the side retention clips snap back into place. Reverse the previous removal steps to replace the following items: ● System board ● WLAN ● USB board ●...

  • Page 69: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 70: Msata Solid-State Drive

    mSATA solid-state drive Description Spare part number mSATA solid-state drive, 32 GB drive (for use with computer models with Intel Core processors, 698524-001 not supported on Ubuntu Linux) mSATA solid-state drive, 24 GB drive (for use with computer models with Intel Core processors) 717579-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 71 Remove the Phillips screw (1) and slide out the mSATA solid-state drive (2). NOTE: The drive tilts up to remove. The drive is designed with a notch to prevent incorrect installation into mSATA drive socket. Reverse this procedure to install the mSATA drive onto a replacement system board. Component replacement procedures...

  • Page 72: Pch Heat Sink

    PCH heat sink Description Spare part number PCH heat sink 699248-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the PCH heat sink, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.

  • Page 73: Heat Sink

    Heat sink Description Spare part number UMA graphics heat sink 697915-001 Switchable discrete graphics heat sink 697916-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the heat sink, follow these steps: Shut down the computer.
  • Page 74 Remove the heat sink. If you have an UMA graphics heat sink, go to step c. Loosen all of the captive screws (1) and (2) and then lift the switchable discrete graphics heat sink (3) from the system board. CAUTION: To prevent damage to the cooling tubes, do not lift the assembly by the cooling tubes.

  • Page 75: Fan

    Loosen the captive screws (1) and lift the UMA graphics heat sink (2) from the system board. Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. Reverse this procedure to replace the heat sink.

  • Page 76: Speaker Assembly

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 34). Remove the keyboard (see Keyboard on page 38).

  • Page 77: Rj-45 Cover

    Remove the battery (see Battery on page 34). Remove the keyboard (see Keyboard on page 38). Remove the top cover (see Top cover on page 42). Remove the hard drive (see Hard drive on page 46). Remove the USB board (see USB board/audio jack on page 49).

  • Page 78: Display Assembly

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 34). Remove the keyboard (see Keyboard on page 38).
  • Page 79 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 80 CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Remove the four Phillips screws from the display hinges (1) and lift the display assembly (2). If it is necessary to replace the webcam/microphone module: Detach and release the webcam/microphone module as far as the webcam/microphone module cable allows.
  • Page 81 Remove the webcam/microphone module (2). Remove the two top screws (1) and two bottom screws (2) from the display bracket and lift the display brackets (3) to remove them. If it is necessary to replace the display panel cable: Gently remove the cable from the routing clips (1). Component replacement procedures...
  • Page 82 Detach and release the cable (it is attached to the back cover with double-sided tape), and remove the cable (2). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) built into the back cover. Release the wireless antenna transceivers from the back cover.

  • Page 83: Power Connector

    Power connector Description Spare part number Power connector 697921-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power connector, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 84: Windows 8 - Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 85: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 86: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 87: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 88: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 89: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 90: Using Advanced System Diagnostics

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ●...

  • Page 91: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 34.7 cm 13.67 in Depth 23.8 cm 9.37 in Height (front to back) 2.1 cm .83 in Weight: 1.8 kg 3.96 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W Temperature Operating (writing to optical disc) 5°C to 35°C...

  • Page 92: 35.6 Cm (14.0 In), Display Specifications

    35.6 cm (14.0 in), display specifications Metric U.S. Dimensions Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagonal 35.6 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m (nits) (typical) Backlight WLED Total power consumption 3.2 W (max)

  • Page 93: Windows 8 - Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 94: Creating Hp Recovery Media

    Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 95: Restore And Recovery

    Remove everything and reinstall Windows on page ● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager.

  • Page 96: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 97: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 98: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 99: Ubuntu Linux - Backing Up, Restoring, And Recovering

    For most models, you will need at least 8 GB of free space on the storage device. However, depending on the drivers and software installed on your computer, you may need slightly more than 8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.

  • Page 100: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 101 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 102: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 103: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 104 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 105: 11 Recycling

    When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 106: Index

    76 22, 25, 36 audio-in (microphone) jack 12 boot order Display Hinge Kit, spare part removal 49 changing HP Recovery number 22, 25, 70 audio-out (headphone) jack 12 Manager for Windows 8 display panel removal 49 computer models 90...
  • Page 107 HP Recovery partition removal 67 for Windows 8 computer mass storage device spare part number 21, 25, 67 models 89 precautions 29 feet recovery for Windows 8 removal 46 locations 35 computer models 89 spare part numbers 46 spare part number 21, 25, 35...
  • Page 108 RTC battery countries and regions 95 computer models 90 removal 61 set requirements 94 using HP Recovery media for spare part number 20, 26, 61 spare part numbers 23, 24 Windows 8 computer Rubber Feet Kit power lights, identifying 9, 13...
  • Page 109 selecting for Ubuntu Linux TouchPad light 8, 9 computer models 79 TouchPad on/off button 8 starting for Ubuntu Linux TouchPad zone, identifying 8 computer models 79 transporting guidelines 31 slots Digital Media 13 USB 2.0 ports, identifying 12 security cable 12 USB 3.0 ports, identifying 13 speaker assembly USB board...

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