Warranty - Travis Industries heritage bay Owner's Manual

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ARRANTY
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To register your TRAVIS INDUSTRIES, INC. Limited Lifetime Warranty, complete the enclosed warranty card and mail it within ten (10) days of the
appliance purchase date to: TRAVIS INDUSTRIES, INC., 10850 117th Place N.E., Kirkland, Washington 98033. TRAVIS INDUSTRIES, INC. warrants
the Lopi gas appliance to be defect-free in material and workmanship from the date of purchase as follows:
YEAR 1-COVERAGE: PARTS & LABOR
1. Stove body, component parts & all accessories are covered for one year (ceramic glass covered for thermal breakage only). Cost of any warranted
component parts and labor to replace or repair warranted component parts are covered. The cost of the dealer service call or travel time is not
covered. Paint & gasketing material are excluded from coverage.
2. One-way freight allowance on pre-authorized repair done at factory is covered.
3. In cases where stove must be removed from home for repairs, a partial cost of re-installation of stove is covered (pre-authorization required).
YEARS 2-5-COVERAGE: PARTS & LABOR
1. Stove body & component parts are covered . Cost of any warranted component parts and labor to replace or repair warranted component parts are
covered. The cost of the dealer service call or travel time is not covered. All accessories, gold plating, ceramic glass, paint, ceramic logs, gasketing,
electrical components, and valves are excluded from coverage.
2. Any of the above excluded component parts may be purchased at 30% discount off manufacturerÕs suggested list price (plus any shipping and
handling charges from your local dealer).
3. New and replacement accessories not available at discounted prices.
4. One-way freight allowance on pre-authorized repair done at factory is covered.
5. No re-installation coverage.
YEARS 6 & ON-COVERAGE
1. The original purchaser can buy stove component parts at 30% discount off suggested retail (plus any shipping & handling charges from your local
dealer) as long as you own the appliance (but a maximum of 5 years after Travis Industries discontinues the designated model).
2. The solid brass door is warranted to not warp, crack or peel for as long as you own the appliance. This warranty does not cover tarnishing of the
brass finish . Overfiring or neglect can cause permanent discoloration not covered under warranty (See OwnerÕs Manual for proper care).
3. New and replacement accessories not available at discounted prices.
4. No coverage on stove body, component parts or labor.
5. No freight allowances or re-installation coverage.
CONDITIONS & EXCLUSIONS
1. This new Lopi gas appliance must be installed by a competent authorized gas service contractor. It must be installed and operated at all times in
accordance with the installation and operation instructions spelled out in the OwnerÕs Manual. Any alteration, willful abuse, accident, or misuse of
the product shall nullify this warranty.
2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized Lopi dealer.
3. Discoloration and some minor movement of certain parts is normal and not a defect and, therefore, not covered under warranty. Overfiring of this
appliance can cause serious damage not covered under warranty and it is the responsibility of the installer to ensure that the appliance is burning as
per rating tag at time of installation.
4. The warranty as outlined within this document does not apply to the chimney components or other Non-Travis accessories used in conjunction with
the installation of this product. If in doubt, contact your Authorized Lopi retailer before installation. Travis Industries will not be responsible for...
a. Down draft or spillage caused by environmental conditions such as nearby trees, buildings, roof tops, hills or mountains.
b. Inadequate ventilation or negative air pressure caused by mechanical systems such as furnaces, fans, clothes dryers, etc.
5. This Warranty is void if:
a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b. The unit is subject to prolong periods of dampness or condensation.
c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not
limited to, improper chimney/venting installation.
6. Exclusions to this Limited Lifetime Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper
installation, alteration or adjustment of the manufacturer's settings of components, lack of proper and regular maintenance, damage incurred while the
appliance is in transit, alteration, or act of God.
7. This limited warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or
cracked logs, embers, etc. Also excluded is damage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices,
or the use of fuel other than that indicated on the gas control valve (natural gas or propane). Damage to the gold finish or solid brass finish caused by
fingerprints, scratches, items melted to the face, or other external sources left on the gold or solid brass or from the use of cleaners other than
denatured alcohol (gold only) is not covered in this warranty.
8. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials.
Incidental or consequential damages are not covered by this warranty. In some states, the exclusion of incidental or consequential damage may not
apply.
9. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the Lopi gas appliance
without the express written permission of TRAVIS INDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.
10. Any statement or representation of Lopi products and their performance contained in Lopi advertising, packaging literature, or printed material is not
part of this limited warranty.
11. This warranty is automatically voided if the applianceÕs serial number has been removed or altered in any way. Only the original purchaser of the
Lopi appliance is covered by this warranty. If the appliance is used for commercial purposes, it is excluded from this warranty.
12. No dealer, distributor, or similar person has the authority to represent or warrant Lopi products beyond the terms contained within this warranty.
TRAVIS INDUSTRIES, INC. assumes no liability for such warranties or representations.
13. THIS LIMITED LIFETIME WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER
OF THE APPLIANCES. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND
PURCHASERÕS RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH HEREIN.
IF WARRANTY SERVICE IS NEEDED
1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your Lopi dealer WITHIN 30 DAYS, giving them
proof of purchase, the purchase date, and the model name and serial number.
2. Travis Industries has the option of either repairing or replacing the defective component.
3. If your dealer is unable to repair your applianceÕs defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name
of the dealership where you purchased the appliance, a copy of your receipt showing the date of the applianceÕs purchase, and the serial number on
your appliance. At that time, you will be asked to ship your appliance, freight charges prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS
INDUSTRIES, INC., at its option, will repair or replace, free of charge, your Lopi appliance if it is found to be defective in material or workmanship
within the time frame stated within this limited warranty. TRAVIS INDUSTRIES, INC. will ship your appliance, freight charges (first five years)
prepaid by TRAVIS INDUSTRIES, INC., to your regional distributor, or dealership.
4. Check with your dealer in advance for any costs to you, when arranging a warranty call. Dealers may require you to pay a service or trip charges for
any warranty work. This charge can vary from store to store.