Troubleshooting - Motorola MC50 User Manual

4 - 2 MC50 with Windows Mobile 5.0 User Guide

Troubleshooting

Troubleshooting the Mobile Computer
Table 4-1
Problem
Mobile computer does
not turn on.
Rechargeable
lithium-ion battery did
not charge.
Cannot see
characters on display.
Fail to communicate
with IrDA printer.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
No sound.
Cause
Lithium-ion battery Charge or replace the lithium-ion battery in the mobile computer.
not charged.
Lithium-ion battery Ensure battery is installed properly. See
not installed Battery on page
properly.
System error. Perform a soft reset. If the mobile computer still does not turn
on, perform a hard reset. See
on page
Battery failed. Replace battery. If the mobile computer still does not operate,
try a soft reset, then a hard reset. See
Computer on page
Mobile computer Insert the mobile computer in cradle and begin charging. The
removed from standard battery requires approximately 3 1/2 hours to recharge
cradle while battery fully and the optional extended capacity battery charges in
was charging. approximately seven hours.
Mobile computer Press the Power button.
not powered on.
Distance from Bring the mobile computer closer to the printer and attempt
printer is not communication again.
between 5 inches
and 39 inches.
Obstruction Check the path to ensure no objects were in the way.
interfered with
communication.
Application is not Printer support must be included with the application to run IrDA
enabled to run IrDA printing on the mobile computer. See the System Administrator.
printing.
Mobile computer Replace the mobile computer in the cradle and re-transmit.
removed from
cradle or unplugged
from host computer
during
communication.
Incorrect cable See the System Administrator.
configuration.
Volume setting is Check the volume slider in the
low or turned off. dialog box in the Control Panel to ensure the volume is not
turned down.
Solution
1-3.
Resetting the Mobile Computer
2-19.
2-19.
Volume & Sound
Installing the Main
Resetting the Mobile
properties