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Level 2 Service Manual
Table 2. Level 1 and 2 Troubleshooting Chart (Continued)
Symptom
6. Receive audio from earpiece speaker is
weak or distorted.
7. Vibrator feature not functioning.
8. Internal Charger not working.
9. No or weak audio when using headset. a) Headset not fully pushed home. Ensure the headset plug is fully seated in the jack
Programming: Software Upgrade and Flexing
6809495A97-O
Probable Cause
c) Transceiver board assembly
defective.
a) Earpiece speaker defective.
b) Antenna assembly defective.
c) Transceiver board assembly
defective.
Motor/Vibrator assembly defective.
Faulty charger circuit on
transceiver board assembly.
b) Faulty jack socket on transceiver
board assembly.
Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.
Check speaker connections. If connections are at
fault, replace speaker. If connection is not at fault,
proceed to b.
Check to make sure the antenna is installed
correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If this
does not clear the fault, reinstall the original
antenna assembly and proceed to c.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.
Replace the Motor/Vibrator assembly. Verify that
the fault has been cleared and reassemble the unit
with the new Motor/Vibrator assembly.
Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.
socket. If fault not cleared, proceed to b.
Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.
May 15, 2006
Troubleshooting
Verification and Remedy
41
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