Programming: Software Upgrade And Flexing; Part Numbers - Motorola MOTORIZR Z6 Service Manual

Troubleshooting
Table 3. Level 1 and 2 Troubleshooting Chart (Continued)
SYMPTOM
6. Receive audio from earpiece speaker is
weak or distorted.
7. Telephone will not recognize or accept
SIM.
8. Phone does not sense when flip is
opened or closed (usually indicated by
inability to answer incoming calls by
opening the flip, or inability to make
outgoing calls).
10. Internal Charger not working.
11. Real Time Clock resetting when
standard battery is removed.

Programming: Software Upgrade and Flexing

Part Numbers

48
PROBABLE CAUSE
a) Connections to or from transceiver
board assembly defective.
b) Slider assembly defective.
c) Antenna assembly defective.
d) Transceiver board assembly
defective.
a) SIM defective.
b) Transceiver board assembly
defective.
a) Transceiver board assembly
defective.
Faulty charger circuit on transceiver
board assembly.
Lithium button cell in the display board
may be depleted.
Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.
The following information is provided as a reference for the parts associated with
Z6 telephones.
March 13, 2007
VERIFICATION AND REMEDY
Gain access to the transceiver board assembly
as described in the procedures. Check flex and
the flex connector from the slider assembly to
the transceiver board assembly. If flex is at fault,
replace slider assembly. If flex connector is at
fault, proceed to d. If connection is not at fault,
proceed to b.
Temporarily replace the slider assembly with a
known good assembly. If fault has been cleared,
reassemble with the new slider assembly. If fault
not cleared, proceed to c.
Check to make sure the antenna is installed
correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If
this does not clear the fault, reinstall the original
antenna assembly and proceed to d.
Refer service to authorized Level 3 service
center for replacement.
Check the SIM contacts for dirt. Clean if
necessary and check if fault has been cleared. If
the contacts are clean, insert a known good SIM
into the telephone. Power up the unit and
confirm that the SIM has been accepted. If the
fault no longer exists, replace the defective SIM.
If the SIM is not at fault, proceed to b.
Send unit to authorized level 3 service center for
transceiver PC board replacement.
Refer service to authorized Level 3 service
center for replacement.
Refer service to authorized Level 3 service
center for replacement.
Refer service to a Level 3 service center for
replacement.
Z6
6809506A96-O