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Troubleshooting
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer
Services.
Problem
The hob cannot be turned
on.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The glass is being
scratched.
Some pans make crack-
ling noises.
Important:
Steam cleaners must not be used when cleaning this appliance.
Possible Causes
No power.
The controls are locked.
You may be using the tip
of your finger.
The control area may be
wet.
Rough edged cookware.
Unsuitable cleaning
products being used.
May be caused by the
construction of your
cookware.
Remedy
Ensure the hob is
connected to the power
supply and that it is
switched on.
Check whether there is
a power outage in your
area.
Unlock the controls, see
section "Using Your Hob".
Use the ball of your finger
on the controls.
Make sure the control
area is dry.
Use cookware with flat
and smooth bases.
See "Care and
Maintenance".
This is normal for
cookware and does not
indicate a fault.
13
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