Wrap-Up - Panasonic KX-UTG 300B User Manual

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2. Enter the disposition code given to you by the administrator of your Nextiva account, and then
press the OK softkey at the bottom of the screen (Figure 6-8).
Figure 6-8: Disposition Code Entry

Wrap-Up

Wrap-Up refers to the time after a call ends but before another call is routed to your phone. This is an
optional state that can be enabled or not enabled for your call center. If the administrator for your
Nextiva account has enabled Wrap-Up on the call center, then immediately after the last active call ends
on your Panasonic KX-UTG 300B phone, the icon to the right of your name changes to reflect the new
Wrap-Up status.
Figure 6-9: Wrapping up Agent
From here, you can either wait for the default wrap-up time to expire (typically 30 seconds), or you can
press the More softkey at the bottom of the screen once, and then press the Available softkey at the
bottom of the screen to go available immediately.
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