Chapter 6.Solving Problems; Diagnostic Tools Overview - IBM eServer 135 xSeries User Reference Manual

Chapter 6. Solving Problems

Diagnostic tools overview

© Copyright IBM Corp. 2000
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section,
refer to "Getting help, service, and information" on page 100 for more information.
The following tools are available to help you identify and resolve hardware-related
problems:
• POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See "POST" on page 67
for more information.
• Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the system board. These programs are the primary method of testing
the major components of your server. See "Diagnostic programs and error
messages" on page 79 for more information.
• Troubleshooting charts
These charts list problem symptoms, along with suggested steps to correct the
problems. See the "Troubleshooting charts" on page 89 for more information.
•
Customized support page
You can create a customized support page that is specific to your hardware,
complete with Frequently Asked Questions, parts information, technical hints
and tips, and downloadable files. In addition, you can choose to receive
electronic mail (e-mail) notifications whenever new information becomes
available about your registered products.
After you register and create a profile for your xSeries products, you can
diagnose problems using the IBM Online Assistant and you can participate in
the IBM discussion forum. For more detailed information about registering and
creating a customized profile for your IBM products, visit the following
addresses on the Web:
— http://www.ibm.com/pc/register
— http://www.ibm.com/pc/support
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