AT&T E2812B User Manual page 51

Appendix
Troubleshooting
M y t e l e p h o n e
rings but when I
try to answer the
call the hand-
set screen shows
CONNECTING...
CONNECTING...
displays on my
cordless handset.
• Other electronic products can cause interference to your
cordless telephone. Try installing your telephone as far
away as possible from the following electronic devices:
wireless routers, radios, radio towers, pager towers, cellular
telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances,
and other cordless telephones.
• Test a working telephone at the same telephone jack. If
another telephone has the same problem, the problem is in
the telephone jack. Contact your local telephone company
(charges may apply).
• The telephone line cord might be malfunctioning. Try install-
ing a new telephone line cord.
• Remove and re-install the battery and place the cordless
handset in the telephone base.
• Wait for the cordless handset to synchronize with the
telephone base. Allow up to one minute for this to take
place.
• The cordless handset may be too far from the telephone
base. Move closer to the telephone base and try to answer
the call.
• Ensure that the telephone base is powered up.
• Place the cordless handset in the telephone base for one
minute to allow the cordless handset and telephone base to
resynchronize channels.
• Move the cordless handset closer to the telephone base. You
might have moved out of range.
• If the cordless handset is in its telephone base and the
CHARGE light does not come on, refer to The CHARGE light
is off section in this troubleshooting guide (page 47).
• Reset the telephone base. Unplug the telephone base's elec-
trical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the cordless handset and telephone
base to reset.
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