Table of Contents
Advertisement
Use the following commands to unlock the Electronic Service Agent:
/usr/lpp/servdir/servdir.analyze reset
rm /usr/lpp/servdir/servdir.lck
Use the following command to check that the servdir.lck file was deleted (the file
should not be present):
ls /usr/lpp/servdir/servdir.lck
If the file is listed, the Electronic Service Agent is still locked out.
Locking and Unlocking the Service Agent
If the system is setup with a service agent, you must lock out the service agent before
running diagnostics.
Note: The system does not report problems while the service agent is locked out.
Use the following procedure to lock out the service agent:
1. Click the Administration folder.
2. Select the Lockout Machines option.
3. In the Detail screen, select the system you want to lock out, then click Lock.
4. To verify that the system is locked out, click the Network folder.
5. Click the Padlock icon to display the lockout status. The system you locked out
should have a red X displayed, indicating it is locked out.
Use the following procedure to unlock the service agent:
1. Click the Administration folder.
2. Select the Lockout Machines option.
3. In the Detail screen, select the system you want to unlock, and click Unlock.
4. To verify that the system is unlocked, click the Network folder.
5. Click the Padlock icon to display the lockout status. The system you unlocked
should not have a red X displayed.
Running Online Diagnostics
Consider the following when you run the Online Diagnostics from a server or a disk:
v The diagnostics cannot be loaded and run from a disk until the AIX operating system
has been installed and configured. After the installation of the AIX operating system,
all three modes of operation are available.
v The diagnostics cannot be loaded on a system (client) from a server if that system is
not set up to IPL from a server over a network, or the server has not been setup to
send a service mode IPL of the diagnostics. When the system is set up to IPL from a
server, the diagnostics are executed in the same manner as they are from disk.
96
User's Guide
When you complete your service action, be sure to unlock the service agent to
allow it to report problems.
Advertisement
Table of Contents
