Warranty Service And Support; International Warranty Service - IBM eserver xSeries 440 User Manual

information. It might be necessary to isolate the failing system from any active
production environment to gather this information. You are responsible, with
assistance from the service specialist, for gathering this information. The IBM
Statement of Limited Warranty does not include on-site assistance with this activity.

Warranty service and support:

or IntelliStation system, you have access to extensive service and support. During the
IBM Machine warranty period, you may call IBM or your reseller for problem-
determination assistance under the terms of the IBM Statement of Limited Warranty.
The following services are available during the warranty period:
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The following items are not covered under warranty service:
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See the IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
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International Warranty Service:

IntelliStation system or relocate it to a country or region where your system is sold and
serviced by IBM or IBM resellers authorized to perform warranty service, International
Warranty Service (IWS) is available during the warranty period. Eligible IBM systems
are identified by their four-digit machine types.
You can obtain IWS through the service delivery method (such as depot, carry-in, or
on-site) provided in the servicing country or region. Service methods and procedures
vary by country or region, and some service or parts might not be available in all
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xSeries 440:User's Guide
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service, either on-site or at an IBM service center as
determined by IBM.
Engineering Change management - Occasionally, there might be changes that
are required after a product has been shipped from IBM. In those instances, IBM
will make Engineering Changes (ECs) available that apply to your hardware.
Customer replaceable units (CRUs) - Some parts of IBM xSeries and
IntelliStation systems are designated as customer replaceable units. IBM ships
CRUs to you for replacement by you. CRUs include keyboards, monitors, memory,
diskette drives, hard disk drives, and mice (this list is not inclusive of all CRUs).
Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
Identification of software problem sources.
Installation of customer replaceable units (CRUs).
Installation and configuration of BIOS code, firmware, or device drivers that are
designated as customer installable.
The machine type and model of your IBM hardware product (if available)
Serial numbers of your IBM hardware products
A description of the problem
The exact wording of any error messages
Hardware and software configuration information
With the original purchase of an IBM xSeries
If you travel with your xSeries or