Error Message - Magicard Rio Pro User Manual

Table 1 - Printer Error Messages (continued......)

Error Message

Wrong film type. Please
load different film to
continue or press cancel to
clear print job.
Code = 10:00 to 10:06
Can't find panel. Please
check film and printer
mechanism, or press
cancel to clear print job.
Code = 11:00 to 11:02
RFID PCB Missing.
Reconnected PCB to
continue.
Code = 12:00
Print Head Error, switch
printer off and reconnect
print head.
Code = 13:00
Overheat error, switch
printer off and allow
printhead to cool.
Code = 14:00 to 14:01
Image too dark, Please
cancel print job and reduce
driver printhead power
settings to try again.
Code = 15:00
Can't Lift Head, Check
Printer Mechanism.
Code = 16:00 to 16:08
ID Card Printer – User Manual
Probable Cause
Can arise if sending a color print or
overcoat print job to a single color
(monochrome) film.
The printer cannot find the requested
color panel within 8 panels of its
starting point
The printer does not detect the RFID
PCB
The printer detects that the print
head cable is not correctly
connected.
The print head temperature is out of
range or is too hot.
Your printer driver settings for Print
Head Power are set to high.
The printer is attempting to move
internal mechanical parts, but does
not detect any movement
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Solution
1. Make sure you have the right film type
fitted in your printer.
2. Check that your driver settings are
correct.
3. Reinstall the printer driver.
(Note - If printing prn's to the printer it
can bypass the driver settings and
can produce this error).
1. Make sure you are using genuine film
from the original printer supplier
(cheaper clone supplies can cause
this problem).
2. Make sure your dye film gear is
meshing with the film teeth.
3. Make sure you have the correct power
supply plugged into the printer
4. Try installing a new roll of ribbon.
1. Make sure you have the correct power
supply plugged into the printer.
2. Try installing a new roll of ribbon.
1. Turn off the power, then make sure
the printhead cable is connected.
2. Check to make sure the correct power
supply is connected.
1. Turn off the printer so to allow the
printhead to cool down.
2. Check to make sure your room
temperature is with in the
recommended specifications.
3. Make sure your printer has proper air
flow around it.
4. Your printer driver settings for Print
Head Power might be set to high.
Reset them to 50.
1. Reduce the Print Head Power settings
in the driver to 50.
2. Make sure the correct power supply is
connected.
1. Check the inside of the printer for
obstructions.
2. Check to make sure the correct power
supply is connected.