Troubleshooting - Brother HL-3180CDW Quick Setup Manual

For Wireless Network Users

Troubleshooting

IMPORTANT
If you need assistance during setup and want to contact Brother Customer Service, make sure you have your
SSID (Network Name) and Network Key ready. We cannot assist you in locating this information.
To find the wireless settings (SSID (Network Name) and Network Key)*
1. Check the documentation provided with your wireless access point/router.
2. The default SSID could be the access point/router manufacturer's name or the model name.
3. If you do not know the security information, please consult the router manufacturer, your system
administrator, or your internet provider.
* The Network Key may also be described as the Password, Security Key, or Encryption Key.
* If the wireless access point/router is set not to broadcast the SSID, the SSID will not be detected automatically.
You must manually enter the SSID name (see Network User's Guide: Configuring your machine when the SSID
is not broadcast).
WLAN report
If the printed WLAN report shows that the connection failed, check the error code on the printed report and refer
to the following instructions:
Error Code
The wireless setting is not activated, turn the wireless setting to ON.
1. On your machine, press
TS-01
2. Press Network.
3. Press WLAN, and then press Setup Wizard.
4. When Enable WLAN? is displayed, press Yes. This will start the wireless setup wizard.
The wireless access point/router cannot be detected.
- Check the following four points:
1. Make sure the wireless access point/router is powered on.
2. Move your machine to an obstruction-free area, or closer to the wireless access
point/router.
3. Temporarily place your machine within about 3.3 feet (one meter) from the wireless
access point/router when you are configuring the wireless settings.
TS-02
4. If your wireless access point/router is using MAC address filtering, confirm that the MAC
address of the Brother machine is allowed in the filter (see Print the Network
Configuration Report on page 30).
- If you manually entered the SSID and security information (SSID/authentication
method/encryption method/Network Key), the information may be incorrect.
Confirm the SSID and security information (see To find the wireless settings (SSID
(Network Name) and Network Key)* on page 21). Re-enter the correct information, if
necessary.
The wireless network and security setting you entered may be incorrect.
Confirm that the wireless network settings are correct (see To find the wireless settings
(SSID (Network Name) and Network Key)* on page 21).
TS-03
* Check if the entered or selected SSID/authentication method/encryption method/Network
Key are correct.
Recommended Solutions
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