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Troubleshooting
Clearing errors
To clear most errors, press the Clear (C) key. If un-
successful, unplug meter, wait 30 seconds, and reconnect.
General
Display difficult to read
Adjust display contrast using Setup key or move meter to
another location.
No power / Display is blank
Check outlet and power supply connection.
A four-digit number displays /
Press Clear (C). If unsuccessful, unplug the meter, wait 30
seconds, and reconnect.
PRINTER JAMMED
The printhead is jammed. Remove any paper; press Clear (C).
REMOVE ENVELOPE
Town circle not installed, see Installation Guide.
Printing
Lines missing in meter stamp
Printer maintenance required. May be clogged nozzles or
low ink. Perform printer maintenance up to three times. If
more lines are out, change ink cartridge using
INK CARTRIDGE?
function. If problem persists, call
Pitney Bowes.
Meter stamp does not print
Printhead not primed with ink. Check that nozzle cap is
removed and that tape on cartridge is removed.
Meter stamp is smudged
Envelope is touching printhead during printing. Check that
envelope does not exceed 8mm (5/16") thickness. Do not
place objects, such as paper clips, in the meter stamp area.
LOW INK - ORDER CARTRIDGE SOON
Cartridge is low or out of ink. Replace cartridge using
INSTALL INK
Printer function under Setup key. Call
Pitney Bowes on 08705 213 213 to order cartridges.
METER ERROR:XXXX
INSTALL
Postage
ACCOUNT BALANCE LOW
You do not have enough money in your account at the Data
Centre to pay for the refill amount. Perform refill procedure
for smaller amount or add funds to your account.
CANNOT REACH DATA CENTRE
Data Centre connection could not be made. Or...
DATA CENTRE PHONE IS BUSY
A busy signal was detected. Repeat call. If unsuccessful,
check the dialing prefix you may have added in the
DIAL PREFIX?
Setup Option. Try adding a decimal after
the prefix to have the meter pause before dialling the
preprogrammed number. Check that you are not using a
double adapter, extension lead or splitter box on your phone
line - if so, remove.
CONNECTION LOST-TRY AGAIN?
Data Centre was disconnected before the refill transaction
completed. Press
yes
to repeat the call.
Postage
(continued)
NO DIAL TONE
No dial tone is found. Check phone cord is connected to
postage meter and wall outlet. If line is connected, check
that line is an analogue phone line.
NOT ENOUGH FUNDS
Insufficient funds in meter. Key in postage amount again. If
funds are low, perform refill procedure.
POSTAGE VALUE EXCEEDS LIMIT
The postage amount entered is larger than the maximum
amount the postage meter can print. Key in a lower amount.
REFILL TOO HIGH - MAX FUNDS LIMIT
Refill amount plus funds in meter exceeds maximum amount
meter can hold. Press Clear (C); enter a smaller amount.
REFILL FAILED- CHECK ACCT#
Connection was made to Data Centre but transaction could
not take place. Check that correct POSTAGE BY PHONE
Account number is in Setup. If correct, try refill again.
CHG
®
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