PIONEERPOS CYPRUS User Manual page 23

8.8 Touch Panel: Touch panel not responding to finger touch
Problem description: The cursor on Windows is not activated by finger touch.
Note: Only applicable to Resistive type panel. For PCAP, contact PioneerPOS tech support.
1. Try to use a keyboard/mouse to test if the system has lockup problem (system stops responding). If you are able
to use keyboard/mouse to move the cursor, go to step 2. If you are not able to use mouse/keyboard to activate
cursor, the system may have lockup problem. Restart the computer again.
2. Be sure that Touch adapter is detected in touch utility. If touch adapter not detected, press Add on the Touchkit
utility screen to add touch adapter.
3. Re-install Touchkit utility driver. TouchKit utility driver can be downloaded from PioneerPOS.com.
8.9 Touch panel: Cursor always stay on the edge of the screen
Problem description: The touch active area on one side of the screen is pressed.
1. Check for any dirt/dust accumulation on the side of the screen; otherwise re-adjust the touch screen panel.
2. Make sure the active are around the touch panel is not pressed/touched by other objects.
8.10 Network: Network disconnects intermittently
Problem description: Network intermittently disconnected. LAN is not working after system recovers from standby state
The network chipset is "Intel 82574L". You may go to Intel website to search for latest driver or go to the following
1.
links to download and reinstall latest driver:
http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Ethernet+Components&ProductLin
e=Ethernet+Controllers&ProductProduct=Intel%C2%AE+82574+Gigabit+Ethernet+Controller
8.11 COM port/serial port issue
Problem description: COM port/serial port device not responding
1. Check the connection of the device. Make sure the device is connected to the appropriate port.
2. Check if the particular port is currently being used by other program/printer.
3. Test the COM port with generic printer under Windows.
4. Under Device Manager make sure there is no IRQ address conflict
Manual for CYPRUS (V1.0) (Atom Dual Core) Page 23