PIONEERPOS CYPRUS User Manual page 21

8.6 Operating system not responding/solid Blue Screen with error message
Problem description: Operating system not responding to touch. You may see a solid blue screen with error message
sometimes.
1. If the computer stops responding with finger touch, double-check if the problem is caused by touch panel issue.
Try to plug in a USB mouse or keyboard to see if you get the system to work. If you verify that it is Touch Panel
issue. Refer to the section "Touch Panel: Touch Panel not responding to finger touch".
2. Use a digital camera or pen to record any error message. Then, press and hold the power switch for at least 5
seconds. This will shut down the system. Please understand that when a program stops responding, any work
that has not been saved will may be lost when we shut down the system.
3. Restart the computer again.
A bad sector on hard drive may cause system to freeze or "Blue Screen" if you are using Windows. Try to use
4.
Windows Check Disk to check if your system has a bad sector.
To further diagnose the issue, you may install hard drive's utilities depending on the brand of the hard drive in the
system. For example, if you are using Western Digital hard drive, you may use "Data Lifeguard Tools" available at
Western Digital Support Website.
Note: PioneerPOS uses Western Digital brand WD Blue series for HDD on Cyprus series product. For problem
on SSD, contact PioneerPOS Tech Support for troubleshooting process.
Western Digital: Western Digital Data Lifeguard Tools for Windows/Dos
Link: http://support.wd.com/product/download.asp?groupid=606&lang=en
Please contact PioneerPOS CustomerONE team (909-468-9757 option 2 or support@pioneerpos.com) for
replacement of hard drive if required.
Manual for CYPRUS (V1.0) (Atom Dual Core) Page 21