PIONEERPOS CYPRUS User Manual page 20

8.3 System keeps restarting
Problem description: System keeps restarting by itself
1. If the system keeps booting to windows and keep restarting by itself, please check if you have a virus on the
system. You may replace another hard drive. Then, you may check for viruses on the original hard drive.
2. If the system keep restarting before it is able to load Operating System, please check if power supply unit is
working. If you have another spare power supply unit, please test the system with a spare power supply unit.
8.4 System is on but there is no display on LCD monitor
Problem description: You can hear system boots to OS successfully. You could hear "beeps" when you touch the touch
screen panel. The System Power Indicator LED is on. However, the LCD has no display.
1. Please shut down the system and restart the system again.
2. If you could see POST Screen, the problem may be caused by improper setting in Display Driver. Follow the
following steps to get into Window's "safe mode" to uninstall display driver.
a. You could switch off the system manually by pressing the on/off button.
b. After that, turn on the system again. Start tapping the F8 key repeatedly.
[Note: Sometimes computer may display a "keyboard error" message if you begin tapping the F8 key too
early. To resolve this issue, please restart the system and try again.]
You will see a screen with "Windows Advanced Option Menu" with dark background after the boot up
c.
screen.
Please select "Safe Mode" option by using the up/down key
d.
Then, select "Microsoft Window XP Professional" or your installed Windows operating system if you are
e.
given a choice.
e. Login to Administrator or any user to get on to Desktop.
Click "Yes" when you see a Warning Box with message "Windows is running in safe mode..."
f.
g. You are now in Safe Mode.
Please uninstall VGA driver in by uninstalling VGA driver from "Add/Remove Programs" or remove VGA
h.
driver from Device Manager.
g. Restart the computer and re-install VGA driver again.
3. If you could not see POST screen, try to connect an external monitor to the VGA connector on I/O Panel. If you
could see display from external monitor, the problem could be caused by defective inverter board or LCD. Please
contact PioneerPOS Technical Support.
8.5 Software or POS application/program stops responding
Problem description: Certain running program/POS application stops responding. Operating system is still working.
1. Please contact your POS application or program technical support if they freeze up periodically and everything
else are working.
You may use a keyboard and press <ctrl><alt><delete> to go to "Windows Task Manager".
2.
Click on "Applications" tab.
3.
4. Select the program that is not responding.
Click "End Task". Please understand that when a program stops responding, any work that has not been saved
5.
will may be lost when we end a program using task manager.
Manual for CYPRUS (V1.0) (Atom Dual Core) Page 20