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Matrix U3X-02 Service Manual

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U 3 X - 0 2 B I K E
S E R V I C E M A N U A L

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Summary of Contents for Matrix U3X-02

  • Page 1 U 3 X - 0 2 B I K E S E R V I C E M A N U A L...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1: SERIAL NUMBER LOCATION ..............CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS Read and Save These Instructions ................3 Electrical Requirements .................... 4 CHAPTER 3: PREVENTATIVE MAINTENANCE Recommended Cleaning Tips ................... 5 Check for Damaged Parts ..................5 Care and Maintenance Instructions ................
  • Page 3 9.20 Front Stabilizer Replacement ..................44 9.21 Testing the Bike ....................... 45 CHAPTER 10: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE 10.1 U3x-02 Bike Specifications ..................46 10.2 Fasteners and Assembly Tools .................. 47 10.3 Assembly Instructions ....................48 10.4 Adjusting the Pedal Straps and Seat ................. 52 10.5...

  • Page 4: Chapter 1: Serial Number Location

    CHAPTER 1: SERIAL NUMBER LOCATION 1.1 SERIAL NUMBER LOCATION A serial number plate is located below the bottom of the console mast beneath a rubber boot. There is also a serial number tag on the middle of the main frame pointed towards the floor.

  • Page 5: Chapter 2: Important Safety Instructions

    To ensure proper use of the Matrix U3x-02 Bike, make sure that all users read this manual. Remind the users that before undertaking CAUTION! Any changes or modifications to this equipment any fitness program, they should obtain complete physical could void the product warranty.

  • Page 6: Electrical Requirements

    2.2 ELECTRICAL REQUIREMENTS The Matrix 3x Series Upright Bike is designed to be self powered. NOTE: If an add on TV (using a bracket) is added to the unit, it must be plugged in, or the TV will not operate correctly. If the Bike will be plugged in, follow the requirements below.

  • Page 7: Chapter 3: Preventative Maintenance

    Matrix Fitness Systems will provide service and maintenance training at our corporate facility upon * Wipe seats, pedals, console, heart rate grips, and the handlebar clean request or in the field if proper arrangements are made.

  • Page 8: Care And Maintenance Instructions

    3.3 CARE AND MAINTENANCE INSTRUCTIONS In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on a scheduled basis. This section contains detailed instructions on how to perform these items and the frequency of which they should be done.

  • Page 9: Chapter 4: Console Overlay And Workout Description

    CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.1 CONSOLE DESCRIPTION WORKOUT KEYS Simple program view and selection buttons. GO: One touch Start. ENTER: To confirm each program setting. UP / DOWN LEVEL: Easy information and level selection. UP / DOWN TIME: Easy information and time adjustment. STOP: Ends workout and shows workout summary data.

  • Page 10: Workout Setup Steps - Manual

    CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.2 WORKOUT SETUP STEPS - MANUAL - Press to immediately begin a workout. Workout, resistance level, and time will automatically go to default settings. Pressing GO will not prompt user for age, weight, or level settings. 1) Start pedaling and press the GO key to begin your workout.

  • Page 11: Workout Setup Steps - Constant Watts

    TARGET HEART RATE - The Matrix Bike comes with standard digital contact heart rate sensors and are POLAR telemetry compatible. The heart rate control workout mode allows the user to program their desired heart rate zone, and the Bike will automatically adjust the level based upon the user's heart rate.

  • Page 12: Chapter 5: Manager Mode

    CHAPTER 5: MANAGER MODE 5.1 USING MANAGER MODE The Manager's Custom Mode allows the club owner to customize the bike for the club. 1) To enter Manager Mode, press and hold down the UP and DOWN LEVEL keys. Continue to hold down these two keys until the display reads Manager Mode and hit ENTER (Figure A).

  • Page 13: Chapter 6: Engineering Mode

    CHAPTER 6: ENGINEERING MODE 6.1 USING ENGINEERING MODE To enter Engineering Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager appears on the middle LED display. Press the LEVEL UP or DOWN key to scroll to Engineering. Press ENTER to go into Engineering Mode. CUSTOM SETTING DEFAULT OPTIONS...

  • Page 14: Chapter 7: Service Mode

    CHAPTER 7: SERVICE MODE 7.1 USING SERVICE MODE To enter Service Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager Mode appears on the middle LED display. Press the LEVEL UP or DOWN key to scroll to Service Mode. Press ENTER to go into Service Mode. CODE DEFAULT OPTIONS...

  • Page 15: Chapter 8: Troubleshooting

    CHAPTER 8: TROUBLESHOOTING 8.1 ELECTRICAL DIAGRAM...

  • Page 16: Error Codes On The Console

    CHAPTER 8: TROUBLESHOOTING 8.2 ERROR CODES ON THE CONSOLE CODE CLASS DESCRIPTION SOLUTION 0x02AB Machine type error. Set the correct machine type in Engineering Mode. 0x02B3 Resistance type error. Set the correct machine type in Engineering Mode. 0x0201 Low voltage on the battery Charge by running or by plugging (voltage under 11.2V).

  • Page 17: Lcb Led Instructions

    CHAPTER 8: TROUBLESHOOTING 8.3 LCB LED INSTRUCTIONS LED INDICATOR DESCRIPTION LED 1 RPM (AC Plug In). LED 2 LED 3 +15V LED 4 Bus Voltage LED 5 RPM (Generator). LED 6 Status 1 (Program operation). LED 7 Status 2 (Resistance value in middle 1/2 VCC). LED 8 Status 3 (Digital Communication).

  • Page 18: Troubleshooting - Display Issues

    CHAPTER 8: TROUBLESHOOTING 8.4 TROUBLESHOOTING - DISPLAY ISSUES NO DISPLAY ON THE CONSOLE OR THE DISPLAY IS DIM WHEN RUNNING LED 9 LED 1 LED 8 LED 5 SYMPTOM: The console will not power up or the display is dim. CHECK POINT POSSIBLE ISSUE SOLUTION...
  • Page 19 CHAPTER 8: TROUBLESHOOTING 8.5 TROUBLESHOOTING - ERROR 0x04A0 ERROR 0x04A0 (DIGITAL COMMUNICATION FAILURE) LED 1 LED 8 SYMPTOM: Error code 0x04A0 is displayed on the console. CHECK POINT POSSIBLE ISSUE SOLUTION LEDs 2, 3, 4, 6, and 7 should be ON. If they are OFF, the LCB is damaged.

  • Page 20: Troubleshooting - Keypad Issues

    CHAPTER 8: TROUBLESHOOTING 8.6 TROUBLESHOOTING - KEYPAD ISSUES ALL OR SOME OF THE FUNCTION KEYS DO NOT RESPOND POSSIBLE CAUSES: 1) The keypad connection ribbon cable has not been plugged in correctly. 2) The keypad is damaged. 3) The UCB is damaged. SOLUTION: 1) Perform a keypad test in Service Mode: a.

  • Page 21: Troubleshooting - Resistance Issues

    CHAPTER 8: TROUBLESHOOTING 8.7 TROUBLESHOOTING - RESISTANCE ISSUES HIGH OR NO RESISTANCE POSSIBLE CAUSES: 1) The console cable is damaged or not properly plugged in. 2) The UCB is damaged. 3) The Generator is damaged. 4) The LCB is damaged. SOLUTION: 1) Check the console cable connections at the UCB and LCB.

  • Page 22: Troubleshooting - Noise Issues

    CHAPTER 8: TROUBLESHOOTING 8.8 TROUBLESHOOTING - PEDALS SLIPPING PEDALS SLIPPING POSSIBLE CAUSES: 1) The belt tension is not enough. 2) The one way bearing is damaged. SOLUTION: 1) Remove the covers and check the belt tension. a. Tighten the drive belt tension if needed by moving the spring tension clip to another hole. b.

  • Page 23: Troubleshooting - Heart Rate Issues

    An ohm reading of less than 1 should be received. If it is higher, replace the HR grip wiring. 3) Perform a continuity check on the console (See Service Bulletin - Continuity Test on Matrix Bikes). a. Once the console continuity is confirmed, perform a continuity check on the HR board ground wire. With a multi meter set for ohms, place one prong on the HR board ground wire (Figure D), and the other on the console ground wire.
  • Page 24 1. Sections 8.11 - 8.14 will help with diagnosing problems with TV and entertainment related equipment that is produced by Matrix Fitness Systems. 2. The U3x-02 Bike has the capability of adding an external 15" TV with a bracket. A Matrix brand external TV will look similar to the TV in Figure A.
  • Page 25 CHAPTER 8: TROUBLESHOOTING 8.12 ENTERTAINMENT TROUBLESHOOTING – PICTURE FUZZY OR UNCLEAR 1. Remove the TV back cover (Figure A) Using a verified good piece of coax cable, hook the coax directly to the TV jack. This bypasses internal connections for your machine or TV stand (Figure B). FIGURE A FIGURE B 2.
  • Page 26 4. If internal TV power wire connections are good, verify 12 Volts power at the TV power wire where it plugs into the TV (wire in Figure B, shown with multi - meter in Figure E). If 12 Volts are present, the issue is likely with the TV itself, contact Matrix Customer Service.
  • Page 27 (Used for changing menu and other settings). If the TV will function with the handheld remote, replace the TV keypad. If the TV will not function with handheld remote it is likely an issue with the TV itself, contact Matrix Customer Technical Support.

  • Page 28: Chapter 9: Part Replacement Guide

    CHAPTER 9: PART REPLACEMENT GUIDE 9.1 CONSOLE REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the 5 screws that hold the console to the top of the console mast (Figure A). 3) Disconnect the console cable and other wiring and remove the console (Figure B). FIGURE A FIGURE B 4) Connect the wire connections to the new console.

  • Page 29: Heart Rate Handlebar Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.2 HEART RATE HANDLEBAR REPLACEMENT 1) Remove the 2 screws holding on the handlebar cover (Figures A & B). FIGURE A FIGURE B 2) Remove the 4 screws holding the heart rate handlebar to the console mast being careful to support the handlebar (Figure C). 3) Carefully pull the wires from the console mast until the connectors are showing, and then disconnect the wires from the handlebar and remove the defective handlebar (Figure D).

  • Page 30: Heart Rate Grip Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.3 HEART RATE GRIPS REPLACEMENT 1) Remove the 3 screws holding the 2 halves of the HR grip together (Figure A). 2) Split the HR grip in half (Figure B). FIGURE A FIGURE B 3) Disconnect the level key and HR plate wiring (Figure C) and remove the HR grip. 4) Reverse Steps 1-3 to install a new HR grip.

  • Page 31: Cup Holder Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.4 CUP HOLDER REPLACEMENT 1) Remove the 2 screws holding the cup holder to the console mast (Figure A). FIGURE A 2) Remove the cup holder (Figure B). FIGURE B 3) Reverse Steps 1-2 to install a new cup holder.

  • Page 32: Console Keypad / Overlay Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.5 CONSOLE KEYPAD / OVERLAY REPLACEMENT NOTE: The instructions below are for console overlays / keypads, but the procedure is the same regardless of where the overlay / keypad is. 1) Remove the console as outlined in Section 9.1. 2) Remove the 2 screws holding on the back cover of the console and remove it (Figure A).
  • Page 33 CHAPTER 9: PART REPLACEMENT GUIDE 9.5 CONSOLE KEYPAD / OVERLAY REPLACEMENT - CONTINUED 6) Peel the backing off of the new keypad and slide the ribbon cables through the slots in the console faceplate (Figures F & G). FIGURE F FIGURE G 7) Plug the ribbon cables into the UCB (Figure H).

  • Page 34: Console Mast Removal

    CHAPTER 9: PART REPLACEMENT GUIDE 9.6 CONSOLE MAST REMOVAL 1) Remove the console as outlined in Section 9.1. 2) Remove the HR handlebars as outlined in Section 9.2. 3) Lift up the rubber boot at the bottom of the console mast (Figure A), and remove the 4 screws holding the console mast to the frame (Figure FIGURE B FIGURE A 4) Pull the wires out the bottom of the console mast and remove the mast (Figure C).

  • Page 35: Seat Pad Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.7 SEAT PAD REPLACEMENT 1) Remove the 4 screws holding the seat pad to the seat post (Figure A). FIGURE A 2) Lift the seat pad away from the seat post (Figure B). FIGURE B 3) Reverse Steps 1-2 to install a new seat pad.

  • Page 36: Seat Post Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.8 SEAT POST REPLACEMENT 1) Remove the seat adjustment pin (Figure A). 2) Pull the seat post upward until the stem comes away from the frame (Figure B). FIGURE A FIGURE B 3) Remove the 4 nuts holding the seat pad to the seat post and remove the seat pad (Figure C). FIGURE C 4) Reverse Steps 1-3 to install a new seat post.

  • Page 37: Seat Post Insert Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.9 SEAT POST INSERT REPLACEMENT 1) Remove the seat adjustment pin (Figure A). 2) Pull the seat post upward until the stem comes away from the frame and set it aside (Figure B). FIGURE A FIGURE B 3) Remove the rubber boot that rests at the bottom of the seat post (Figure C).

  • Page 38: Pedal Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.10 PEDAL REPLACEMENT 1) Use a 15 mm wrench to remove the pedal from the crank (Figure A). NOTE: For the right side pedal, the threads are normal. For the left side pedal, the threads are reversed (the pedal turns off counterclockwise). FIGURE A 2) Remove the pedal (Figure B).

  • Page 39: Shrouds Removal

    CHAPTER 9: PART REPLACEMENT GUIDE 9.11 SHROUDS REMOVAL 1) Remove the pedals as outlined in Section 9.10. 2) Remove the seat adjustment pin (Figure A). 3) Remove the seat post and seat post boot (Figures B & C). FIGURE B FIGURE A FIGURE C 4) Remove the 13 screws holding the left shroud in place (Figure D).

  • Page 40: Lower Control Board Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.12 LOWER CONTROL BOARD REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Remove the 3 screws holding the cover onto the lower board and remove the cover. 3) Disconnect the 5 wire connections to the lower board (Figure A). 4) Remove the 2 screws holding the lower board to the frame (Figure B), and remove the lower board.

  • Page 41: Battery Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.13 BATTERY REPLACEMENT 1) Remove the right side shroud as outlined in Section 9.11. 2) Disconnect the 2 wires from the battery (Figure A). FIGURE A 3) Remove the 2 wing nuts on the battery bracket (Figure B). 4) Swivel the battery bracket out of the way and remove the battery (Figure C).

  • Page 42: Drive Belt Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.14 DRIVE BELT REPLACEMENT 1) Remove the right side shroud as outlined in Section 9.11. 2) Pull up on the tension assembly and walk the belt off of the pulley (Figure A). 3) Remove the belt (Figure B). FIGURE A FIGURE B 4) Reverse Steps 1-3 to install a new drive belt.

  • Page 43: Generator Belt Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.15 GENERATOR BELT REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Loosen the nuts holding the generator to the frame (Figure A), and remove the nuts putting tension on the generator belt (Figure B). FIGURE A FIGURE B 3) Once the tension has been removed, the generator belt can be walked off of the pulley (Figure C).

  • Page 44: Generator Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.16 GENERATOR REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Remove the nuts holding the generator to the frame (Figure A), and remove the nuts putting tension on the generator belt (Figure B). FIGURE A FIGURE B 3) Once the tension has been removed, the generator belt can be walked off of the pulley (Figure C).

  • Page 45: Pulley Axle Set Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.17 PULLEY AXLE SET REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Remove the drive belt as outlined in Section 9.14. 3) Loosen the nuts holding the generator to the frame (Figure A), and remove the nuts putting tension on the generator belt (Figure B). FIGURE A FIGURE B 4) Once the tension has been removed, walk the generator belt off of the pulley (Figure C).
  • Page 46 CHAPTER 9: PART REPLACEMENT GUIDE 9.17 PULLEY AXLE SET REPLACEMENT - CONTINUED 5) Remove the C-clip holding the bearing in place on the right side of the frame (Figure D). 6) Remove the bearing (Figure E). FIGURE D FIGURE E 7) Remove the 60 mm nut holding in the pulley axle assembly with a large channel lock pliers or a pipe wrench (Figure F).

  • Page 47: Crank Axle Set Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.18 CRANK AXLE SET REPLACEMENT 1) Remove the shrouds as outlined in Section 9.11. 2) Pull up on the tension assembly and walk the drive belt off of the pulley (Figure A). 3) Remove the drive belt (Figure B). 4) Remove the 3 screws holding the crank axle bearings in place on both sides (Figure C).

  • Page 48: Rear Stabilizer Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.19 REAR STABILIZER REPLACEMENT 1) Lean the bike to one side and remove the 4 screws holding the rear stabilizer to the frame (Figure A). FIGURE A 2) Remove the rear stabilizer (Figure B). FIGURE B 3) Reverse Steps 1-2 to install a rear stabilizer.

  • Page 49: Front Stabilizer Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.20 FRONT STABILIZER REPLACEMENT 1) Lean the bike to one side and remove the 4 screws holding the front stabilizer to the frame (Figure A). FIGURE A 2) Remove the front stabilizer (Figure B). FIGURE B 3) Reverse Steps 1-2 to install a new front stabilizer.

  • Page 50: Testing The Bike

    CHAPTER 9: PART REPLACEMENT GUIDE 9.21 TESTING THE BIKE ONCE THE UNIT OR REPLACEMENT PART IS FULLY INSTALLED AND ASSEMBLED AND PROPERLY PLACED ON THE FLOOR, USE THE FOLLOWING INSTRUCTIONS TO SETUP AND TEST THE MACHINE: 1) Check that the console is set for upright bike. a.

  • Page 51: Chapter 10: Bike Specifications And Assembly Guide

    CHAPTER 10: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE 10.1 U3x-02 BIKE SPECIFICATIONS CONSOLE Display Type 14 Seg Alphanumeric 8x16" LED Graphic Display Display Feedback Time, Distance, Calories, Calories per Hour, Speed, Heart Rate, METs, Watts, Level, RPM Programs Manual, Rolling, Intervals, Fat Burn, Random, Fitness Test, Target...

  • Page 52: Fasteners And Assembly Tools

    CHAPTER 10: BIKE SPECIFICATION AND ASSEMBLY GUIDE 10.2 FASTENERS AND ASSEMBLY TOOLS QUANTITY PART SKETCH DESCRIPTION NOTES 4 MM ALLEN WRENCH PURPLE See sketch of part Z04 5MM ALLEN WRENCH PURPLE See sketch of part Z04 6 MM ALLEN WRENCH PURPLE OPEN END WRENCH (15 &...

  • Page 53: Assembly Instructions

    CHAPTER 10: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE 10.3 ASSEMBLY INSTRUCTIONS AFTER THESE ASSEMBLY STEPS ARE COMPLETE, BE SURE TO SETUP AND TEST THE UNIT AS OUTLINED IN SECTION 9.21. STEP 1 STEP 2...
  • Page 54 CHAPTER 10: BIKE SPECIFICATION AND ASSEMBLY GUIDE 10.3 ASSEMBLY INSTRUCTIONS - CONTINUED STEP 3 STEP 4...
  • Page 55 CHAPTER 10: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE 10.3 ASSEMBLY INSTRUCTIONS - CONTINUED STEP 5...
  • Page 56 CHAPTER 10: BIKE SPECIFICATION AND ASSEMBLY GUIDE 10.3 ASSEMBLY INSTRUCTIONS - CONTINUED FINAL ASSEMBLY...

  • Page 57: Adjusting The Pedal Straps And Seat

    It should be possible to pedal without locking the knees or shifting in the seat. The Matrix U3x-02 Bike features a vertical ratchet seat adjustment system, which makes it easy and safe to change the height of the seat quickly.

  • Page 58: Leveling The Bike

    CHAPTER 10: BIKE SPECIFICATION AND ASSEMBLY GUIDE 10.5 LEVELING THE BIKE STABILIZING THE MATRIX U3X-02 BIKE After positioning the bike in its intended location, check its stability by attempting to shake it side to side. Shaking or wobbling indicates that your bike needs to be leveled.
  • Page 59 10.6 TV BRACKET INSTALLATION The Matrix U3x-02 Bike is capable of accepting a 15" TV via a bracket. Follow the instructions below to install the TV and bracket. Use the instructions in the Entertainment Owner's Manual to program the TV after installation.
  • Page 60 CHAPTER 10: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE 10.6 TV BRACKET INSTALLATION - CONTINUED 6) Install a head phone jack to the new lower keypad plastic with the Entertainment keypad (Figure G). 7) Plug the head phone jack wire into the head phone jack (Figure H). FIGURE G FIGURE H 8) Install the new lower keypad plastic to the frame using the 5 screws removed in Step 5.
  • Page 61 CHAPTER 10: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE 10.6 TV BRACKET INSTALLATION - CONTINUED 12) Plug the coax cable into the coax adaptor attached to the back half of the console (Figure M). 13) Use the 4 screws removed in Step 4 to re-attach the 2 halves of the console. NOTE: Route the TV power, coax, and controller wiring through the hole in top of the console.
  • Page 62 CHAPTER 10: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE 10.6 TV BRACKET INSTALLATION - CONTINUED 17) Route the TV power, controller, and console cables out the back of the console and plug into the back of the TV (Figures S & T). 18) The new TV should now be programmed and thoroughly tested before installing the covers.

  • Page 63: Chapter 11: Software Upgrade Guide

    4) Build a path of folders on the USB drive that will be used. The path should be MATRIX\FW\UCB (create a folder called MATRIX, then a folder within MATRIX called FW, then a folder within FW called UCB).
  • Page 64 NOTES...
  • Page 65 M AT R IX F ITN E SS SY S TE MS C O R P. 1 6 1 0 LA N D MA R K D R IVE C OTTA GE GR O V E W I 5 35 27 U S A w w w.

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