Troubleshooting - Digittrade HS256S User Manual

12. Troubleshooting

If any problems occure with your DIGITTRADE HIGH SECURITY HDD/SSD HS256S
please read the following checklist to find a solution.
If further technical support is required, please feel free to contact our support
team.
Problem
The number pad is
inactive
Authentication fails
The drive cannot be
identified
88
Symptom
keypad light is turned off
"ERROR" LED lights up
"ERROR" LED lights up
no icon for the device is
shown on the computer
missing partition or
file system cannot be
detected
Solution
Ensure that the USB
connector is firmly con-
nected to your comput-
er's USB port. If you are
using Firewire, ensure
that the Firewire connec-
tor is firmly connected to
the computer's Firewire
port.
Ensure that a valid card
is inserted, and that the
card orientation is cor-
rect by inserting the card
with the contacts facing
down.
An incorrect PIN was
entered. Press the "ESC"
button to restart PIN
entry (max. 8 trials).
Ensure that the HS256S
is not connected to a
bus-powered USB hub
or a USB extension
cable. Please use the
delivered USB-Y-cable.
Please refer to Chapter
6 "Partitioning / Format-
ting", p. 41 et seqq.