Kenmore 417.4191 series Use & Care Manual page 26

Solutions to Common Problems
Service Prevention Checklist
Before calling for service_ review this list. It may save both time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this washer.
OCCURRENCE POSSIBLE CAUSE SOLUTION
High pitch "jet engine" A certain amount of motor whine is normal
noise, during the spin cycle,
Rattling and clanking noise. Foreign objects such as coins or safety pins Stop washer and check drum. If noise continues after washer is restarted_ objects
may be in drum or pump. may be in pump. Call a Sears or other qualified service dealer.
Belt buckles and metal fasteners are hitting To prevent unnecessary noise and damage to drum, fasten fasteners and turn
wash drum. items inside out.
Thumping sound. Heavy wash loads may produce a thumping sound. Stop washer and redistribute wash load.
This is usually normal, ff sound continues, washer is
probably out of balance.
Vibrating noise. Washer is not resting firmly on floor. Move washer so it rests firmly on floor. Adjust leveling legs. See INSTALLATION
INSTRUCTIONS for details.
Shipping bolts and foam block have not been See INSTALLATION INSTRUCTIONS for removing shipping bolts and foam
removed during installation, block.
Wash load unevenly distributed in drum. Stop washer and rearrange wash load.
] } ] ]
Washer does not start. Electrical power cord may not be plugged in Make sure plug fits tightly in wall outlet
or connection may be loose.
House fuse blown_ circuit breaker tripped, or a Reset circuit breaker or replace fuse. Do not increase fuse capacity. If problem
power outage has occurred, is a circuit overload, have it corrected by a qualified electrician. If problem is a
power outage_ call local electric company.
Water supply faucets are not turned on. Turn on water supply faucets.
Motor is overheated. Washer motor will stop if It wili automatically restart after a cool down period of up to 30 minutes (if
it becomes overheated, washer has not been manually turned off).
Washer door is not completeiy closed. Close door completely.
Washer won't spin. Load is too small. Add I or 2 similar items to help balance the load.
Residue left in drum. Heavily soiled items. Wipe drum with a nonabrasive household cleanser, then rinse. Shake or brush
excess dirt and sand from items before washing
"Chech the tap" Water inlet hoses are not installed. Install Hot cmd Cold water hoses and turn on Hot and Cold water supply valves.
No or slow water fill Water supply valves are not turned on. Turn on Hot and Cold water suppiy valves.
Water supply is not adequate in installation. Test water pressure at another faucet in the house. Water pressure must be at
least 30 psi (260 kPa).
Water is being used elsewhere in the house. Avoid running water elsewhere while washer is filling.
Water inlet hoses are kinked. Straighten hoses,
Water inlet screens are clogged. Remove hoses and clean sediment from screens.
"Check
drain
filter" Drain pipe blocked. Unclog drain pipe.
Washer experiencing drain Pump filter clogged. See Care and Cleaning for pump filter cleaning instructions.
problems during cycle
"Check the door" Close door completely.
Washer door is open or not
closed completely
"Water safety alert" Drain pipe position too low and water siphon- Drain pipe height must be minimum 24" above bottom of unit. Refer to Instal-
ing out drain hose. lafion Instructions for correct drain pipe installation requirements and adjust
Washer not maintaining accordingly
water level if drain pipe height is adequate_ error de- Close all water supply faucets and call a Sears or other qualified service dealer.
tected can only be resolved by calling service
technician.
"Detergent ouerdosJng" An excessive amount of detergent has been Use less detergent. Verify detergent is fit for use in front load washers. Look for
added_ causing extra suds; additional rinsing this symbol on the detergent label: _.
Too many suds detected has not corrected the issue.
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