Troubleshooting; Solving Common Problems; General Use And Connection Problems - HP quickdock Maintenance And Service Manual

Troubleshooting

2

Solving common problems

The following tables list possible problems and the recommended solutions.

General use and connection problems

Problem
The good dock connection light is off.
The computer shuts down unexpectedly.
The ports or jacks on the QuickDock are
not working.
Possible cause
The computer is not on.
The QuickDock is not connected to AC
power.
The expansion cable on the QuickDock is
not fully connected to the expansion port
on the computer.
The computer is in Standby, Sleep, or
Hibernation.
The QuickDock is not connected to AC
power, draining the computer battery.
The QuickDock is not connected to AC
power.
The computer is not connected to the
QuickDock correctly.
Solution
Turn on the computer.
Connect the AC adapter to the
QuickDock and to an AC outlet.
Disconnect the expansion cable from the
computer, and then reconnect the cable to
the computer.
Exit Standby, Sleep, or Hibernation.
Connect a smart AC adapter to
●
power connector 1 on the
QuickDock and to an AC outlet.
– or –
Connect a standard AC adapter to
●
power connector 2 on the
QuickDock and to an AC outlet.
Connect a smart AC adapter to
●
power connector 1 on the
QuickDock and to an AC outlet.
– or –
Connect a standard AC adapter to
●
power connector 2 on the
QuickDock and to an AC outlet.
Disconnect the expansion cable from the
computer, and then reconnect the cable to
the computer.
Solving common problems 11