Sony DVP-F21 Service Manual page 22

Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Power
The power is not turned on.
, Check that the AC power adaptor and AC
power cord are connected securely.
Picture
There is no picture.
, The connecting cords are not connected
securely.
, The connecting cords are damaged.
, The player is not connected to the correct TV
input jack (page 20).
, The video input on the TV is not set so that you
can view pictures on the player.
Picture noise appears.
, The disc is dirty or flawed.
, If the picture output from your player goes
through your VCR to get to your TV, the copy-
protection signal applied to some DVD
programs could affect picture quality. If you
still experience problems even when you
connect your player directly to your TV,
please try connecting your player to your TV's
S video input (page 20).
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The player does not operate properly.
, When static electricity, etc., causes the player
to operate abnormally, disconnect the AC
power cord once, then connect it again.
Nothing is displayed on the front
panel display.
, "DIMMER" in "CUSTOM SETUP" is set to
"OFF." Set "DIMMER" to "BRIGHT" or
"DARK" (page 70). If you set to "AUTO," the
display turns on only when you operate the
player.
5 numbers or letters are displayed on
the screen and on the front panel
display.
, The self-diagnosis function was activated.
(See the table on page 76.)
The disc cannot be removed and
"LOCKED" appears on the front panel
display.
, Contact your Sony dealer or local authorized
Sony service facility.
76
Even though you set the aspect ratio
in "TV TYPE" of "SCREEN SETUP,"
the picture does not fill the screen.
, The aspect ratio of the disc is fixed on your
DVD.
Sound
There is no sound.
, The connecting cord is not connected securely.
, The connecting cord is damaged.
, The player is connected to the wrong input
jack on the amplifier (receiver) (page 24, 26,
28).
, The amplifier (receiver) input is not changed
so that you can listen to the player.
, The player is in pause mode or in Slow-motion
Play mode.
, The player is in fast forward or fast reverse
mode.
, If the audio signal does not come through the
DIGITAL OUT (OPTICAL) jack, check the
audio settings (page 71).
Sound is noisy.
, The disc is dirty or flawed.
, When playing a CD with DTS sound tracks,
noise will come from the AUDIO OUT L/R
jacks (page 36).
Sound distortion occurs.
, Set "AUDIO ATT" in "AUDIO SETUP" to
"ON" (page 71).
Operation
The remote does not function.
, There are obstacles between the remote and
the player.
, The distance between the remote and the
player is too far.
, The remote is not pointed at the remote sensor
on the player.
, The remote sensor of the player is exposed to
strong light. Select another remote sensor
(page 15).
, The batteries in the remote are weak.
Self-diagnosis Function
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 00)
with a combination of a letter and digits
appears on the screen and the front panel
display. In this case, check the following
table.
C:13:00
First three Cause and/or corrective
characters action
of the
service
number
C 13 The disc is dirty.
, Clean the disc with a soft cloth
(page 8).
C 31 The disc is not inserted correctly.
, Re-insert the disc correctly.
E XX (xx is a To prevent a malfunction, the
number) player has performed the self-
diagnosis function.
, Contact your nearest Sony
dealer or local authorized
Sony service facility and give
the 5-character service
number.
Example: E 61 10
1-18
The disc does not play.
, There is no disc inside.
, The disc is turned over. Insert the disc with the
playback side facing down in the disc slot.
, The disc is skewed.
, The player cannot play CD-ROMs, etc. (page
7).
, The region code on the DVD does not match
the player.
, Moisture has condensed inside the player.
Remove the disc and leave the player turned
on for about half an hour. Turn on the power
again before playing the disc (page 3).
The disc does not start playing from
the beginning.
, Program Play, Shuffle Play, Repeat Play or A-
B Repeat Play has been selected (page 41).
Press CLEAR to cancel these functions before
playing a disc.
, Resume Play has been selected.
x
During stop, press on the player or the
remote and then start playback (page 38).
, The disc automatically displays the menu.
The player starts playing the disc
automatically.
, The DVD features an auto playback function.
, "AUTO PLAY" in "CUSTOM SETUP" is set
to "TIMER" (page 70).
Playback stops automatically.
, Some discs may contain an auto pause signal.
While playing such a disc, the player stops
playback at the auto pause signal.
Glossary
Chapter (page 10)
Sections of a picture or a music feature that
are smaller than titles. A title is composed of
several chapters. Depending on the disc, no
chapters may be recorded.
Dolby Digital (page 22, 73)
Digital audio compression technology
developed by Dolby Laboratories. This
technology conforms to 5.1-channel
surround sound. The rear channel is stereo
and there is a discrete subwoofer channel in
this format. Dolby Digital provides the same
5.1 discrete channels of high quality digital
audio found in Dolby Digital cinema audio
systems. Good channel separation is realized
because all of the channel data are recorded
discretely and little deterioration is realized
because all channel data processing is digital.
Dolby Surround (Pro Logic) (page 71)
Audio signal processing technology that
Dolby Laboratories developed for surround
sound. When the input signal contains a
surround component, the Pro Logic process
outputs the front, center, and rear signals. The
rear channel is monaural.
DTS (page 22, 73)
Digital audio compression technology that
Digital Theater Systems, Inc. developed.
This technology conforms to 5.1-channel
surround sound. The rear channel is stereo
and there is a discrete subwoofer channel in
this format. DTS provides the same 5.1
discrete channels of high quality digital
audio.
Good channel separation is realized because
all of the channel data is recorded discretely
and little deterioration is realized because all
channel data processing is digital.
You cannot perform some functions
such as stop, Scan, Slow-motion Play,
Repeat Play, Shuffle Play, or Program
Play.
, Depending on the disc, you may not be able to
do some of the operations above. See the
operating manual that comes with the disc.
Messages do not appear on the
screen in the language you want.
, In the Setup Display, select the desired
language for the on-screen display in "OSD"
under "LANGUAGE SETUP" (page 67).
The language for the sound track
cannot be changed.
, Multilingual tracks are not recorded on the
DVD being played.
, The DVD prohibits the changing of the
language for the sound track.
The subtitle language cannot be
changed.
, Multilingual subtitles are not recorded on the
DVD being played.
, The DVD prohibits the changing of the
subtitles.
The subtitle cannot be turned off.
, The DVD prohibits the subtitles being turned
off.
The angles cannot be changed.
, Multi-angles are not recorded on the DVD
being played. The angle can be changed when
the "ANGLE" indicator lights up on the front
panel display (page 10).
, The DVD prohibits changing of the angles.


continued
DVD (page 7)
A disc that contains up to 8 hours of moving
pictures even though its diameter is the same
as a CD.
The data capacity of a single-layer and
single-sided DVD is 4.7 GB (Giga Byte),
which is 7 times that of a CD. The data
capacity of a double-layer and single-sided
DVD is 8.5 GB, a single-layer and double-
sided DVD is 9.4 GB, and double-layer and
double-sided DVD is 17 GB.
The picture data uses the MPEG 2 format,
one of the worldwide standards of digital
compression technology. The picture data is
compressed to about 1/40 (average) of its
original size. The DVD also uses a variable
rate coding technology that changes the data
to be allocated according to the status of the
picture. Audio information is recorded in
Dolby Digital as well as in PCM, allowing
you to enjoy a more real audio presence.
Furthermore, various advanced functions
such as the multi-angle, multilingual, and
Parental Control functions are provided with
the DVD.
Index (CD)/Video Index (VIDEO CD) (page
47)
A number that divides a track into sections to
easily locate the point you want on a VIDEO
CD or CD. Depending on the disc, no index
may be recorded.
Parental Control (page 58)
A function of the DVD used to limit playback
of the disc according to the age of the user
and the limitation level in each country. The
limitation varies from disc to disc; when it is
activated, or playback is completely
prohibited, violent scenes are skipped or
replaced with other scenes, etc.


continued
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