Hisense HWFE7510 User's Operation Manual page 14

7. The Warranty Ceases if: -
a. The product ceases to carry the original manufacturer's serial number or is sold at an
auction;
b. The product is rented;
c. Damage to the product has occurred as listed in point 6.
d. Failure to pay monies owing on invoices as a result of non warranty work been carried out
at the request of the end user as per point 15.
8. Neither Hisense nor its representatives provide loan equipment under the terms of this
warranty.
9 . Our goods come with guarantees that cannot be excluded under the Australian Consumer
Laws. You are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replac ed if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
10. Any unauthorized access to the internal hardware or firmware of the product will void this
warranty.
11. Replacement items are "Like for like" and is not "new for old" and does not indicate in any
way that a faulty product will be replaced with a new part or unit. "Like for like" may either be
a quality checked (QC) refurbished or reconditioned unit of the same or equivalent model, size,
specifications or features.
12. If your product is 130 litres capacity or under or if you reside outside of the service
coverage area this warranty does not cover the costs of transportation or travel expenses to
and from you r home. Our service coverage area includes a 25km radius of the nearest
Hisense authorised retailer or 25km from the Hisense authorised service agent.
1 3.Hisense accepts no liability for items that are lost, damaged, or stolen as a result of freight,
transport or storage. If you are required to transport the appliance to an authorized service
centre, you must ensure that it is securely packed and insured.
1 4 .On Public Holidays or other periods when regular business and wholesale operations are
temporarily ceased, repairer availability and warranty response times may extend beyond the
standard response times due to the availability of repairers and parts.
1 5.Any repair performed on a product under the warranty where no fault can be found, or the
item is deemed by Hisense, or an authorized Hisense agent, to be not faulty under this
warranty, or the repair or fault is not covered under the warranty, a No Fault Found fee is
payable by the warranty holder of a minimum of $125 inc GST.
1 6.Any repairs or services required that are outside of the terms and conditions of the warranty
can be carried out at the request of the customer or due to site attendance were fault is not
covered under warranty as the product not been installed or setup correctly; a credit card may
be required prior to the commencement of such services.
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WARRANTY CLAIMS PROCEDURE
Please retain this portion for your records
36 MONTHS IN HOME REPAIR WARRATY*
Hisense Australia will provide its nearest service centre for repairs under warranty.
You will need to ensure that you have already called Hisense Warranty Centre
and received a JOB NUMBER.
Any questions call our hotline on
PLEASE REFER TO THE TROUBLESHOOTING GUIDE AT
THE END OF THIS MANUAL
Service Procedure
Please have your proof of purchase, model and serial number ready. To receive service,
you are required to:
1800 447 367
Call bet ween 8:30AM -7:30PM Mon. to Fri. and 9AM-5PM Sat. and Sun.
public holldaya.
When calling please you have
1. Your serial number
2. Proof of purchase
3. And be in front of the product
You are required to fax or email your original invoice prior to processing your warranty claim.
*Within the nominated service coverage area refer to item 11 in the terms and conditi o ns.
1800 447 367
exc
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