Auto Attendant; Operators/Receptionists - New Rock Technologies OM4 Administrator's Manual

OM Series IP Telephony System

2.1 Operators/Receptionists

In conjunction with the auto attendant function, the device supports manual call transfer to extensions. Up
to five operator phones can be connected to the device. By factory default, the first Phone port is reserved
to the operator with extension number 200.
Click Basic > Auto Attendant to add more operators or to change auto attendant related settings. See
Figure 2-1.
Figure 2-1 Auto-Attendant setting interface
Table 2-1 Auto-attendant Parameters
Item
Operator
Call Distribution
Call to an Operator
Ring the phone
New Rock Technologies, Inc.
Description
Enter up to five operators' extension numbers, separated with ",".
Select a call distribution scheme below when there are more than one operator:
Sequential: terminate the incoming call to the first available extension on the

operator list starting from the first one;
Circular: terminate the incoming call to the first available extension on the operator

list in fixed order beginning from the last one left off;
Simultaneous: terminate the incoming call to all available extensions on the operator

list simultaneously and the first one to pick up is connected.
This dial prefix is used to call an operator. The default prefix is 0.
When an incoming call is not answered after the set ring times, the device provides
busy tone to the caller. The default ring time is 5.
Administrator Manual
2

Auto Attendant

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