Teltonika GH4000 Advanced User's Manual
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Teltonika GH4000 Advanced User's Manual

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GH4000 A
U
M
T
DVANCED
SER
ANUAL
ELTONIKA
Version: 1.2| Teltonika

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Summary of Contents for Teltonika GH4000

  • Page 1 GH4000 A DVANCED ANUAL ELTONIKA Version: 1.2| Teltonika...

  • Page 2: Table Of Contents

    Contents Introduction .................................... 4 Protection of copyright ................................4 Support ....................................4 About this document ................................4 For your safety ..................................4 Setting up Track Assistant 2.5 ..............................7 Minimal system requirements ............................7 Software setup process ..............................7 Track Assistant 2.5 .................................. 9 Header section functions ..............................
  • Page 3 Configuration using SMS messages ..........................66 Advanced configuration ..............................66 Configuration using terminal ............................66 FAQ ....................................67 CHANGE LOG ..................................69...

  • Page 4: Introduction

    UAB Teltonika reserves a right to modify the functionality of the device without any prior notice.
  • Page 5 – resistant packaging. Connection quality depends on the environment in which device operates. If device stopped working properly only qualified specialist can help. In this case, it is recommended to contact your local seller or your UAB Teltonika manager.
  • Page 6 Energy Energy supply circuits, used for device connection, must have safeguards (automatic bipolar off), which will prevent from power leakage, short – circuiting or incorrect grounding. Switch must be installed in a readily accessible location. Power must be constant and the distance between the contacts must not to be less than 3 mm.

  • Page 7: Setting Up Track Assistant 2.5

    Setting up Track Assistant 2.5 Software will help you to get the most of GH4000 functionality. It is main tool for device configuration and data reviewing. Software files and all drivers, needed for installation process can be found in UAB Teltonika internet address at: http://www.teltonika.lt/downloads/.
  • Page 8 4. Read the license agreement and then press I agree button, to agree. If you disagree and don’t want to install our software, press Cancel. Select components to install (if you allready have older version of Track Assistant 2.5, you can uncheck drivers installation box). 5.

  • Page 9: Track Assistant 2.5

    7. You have to restart computer, before using the software. Track Assistant 2.5 Header section functions File option lets you load configuration file ___.afg, save configuration as a file, save configuration as a different file. In section Tools –> Options are located General, GPS device, GSM modem options.
  • Page 10 Track Assistant has selectable interface language: Under GPS device settings can be chosen GH4000 device port (how to find port number see FAQ) and GH4000 connection timeout. Other values are shown but they are hardcoded. Under GSM modem settings can be chosen GSM modem port, Baud rate, Data bits, Parity, Stop bits, Flow control and connection Timeout.

  • Page 11: Menu

    Menu Contacts Track Assistant enables user to save contact list, which is used while configuring device. For example, there is chosen which person from contact list receives SMS or call in case of alarm or other event. There are several functions under contacts menu. New contacts can be added: Menu –> Contacts –> New. Following fields have to be filled up: Name, Last Name, Number, IMEI, Emergency brief.

  • Page 12: Sms

    Send Message or Request In this window, specific message can be sent to GH4000 or other mobile device. By pushing buttons various requests can be sent: FIX?, ALARM ON, ALARM OFF, INF?, RST, GEO?, TRACK?, SMSTRACK ON, SMSTRACK OFF. These requests...

  • Page 13: Device Configuration

    Device Configuration General General info tab shows such device information: IMEI, firmware version, battery status, GH status/COM port, GPS module status, GSM module status, GSM signal level, GSM operator code. Tracking and saving In this submenu GPS data logging settings can be controlled. In order to save changed configuration to device Apply button has to be pressed.
  • Page 14 Parameter Description Default value Enable GPS Enable/Disable GPS/GNSS module. Enabled Continues coordinates If enabled (box ticked), GPS/GNSS module is not turned off while device is Enabled connected to computer via USB. searching when device has external power Coordinate searching timeout Time in seconds how long device will try to get coordinate.

  • Page 15: Geofence

    Lat:<fix_lat>; Lon:<fix_lon>; CellId:<cell_id>; Call Terminated! Name:<id>; Time:<local_time>; Configuration changed! Name:<id>; Time:<local_time>; N<sms_id>; Charge BATTERY! Name:<id>; Time:<local_time>; Live:<up_time>; BatLvl:<bat_level>; Cross! ID:<id>; Time:<local_time>; GeoZone:<geo_name>;<geo_cross>; Lat:<fix_lat>; Lon:<fix_lon>; CellId:<cell_id>; Battery full! Name:<id>; Time:<local_time>; Live:<up_time>; BatLvl:<bat_level>; Geofence This function allows setting up active zones on a map. Device will inform about cutting the edge of the zone by sending SMS message.
  • Page 16 Toolbar explanation: Parameter Description Draws circle zone. Circle Draws polygon zone. Polygon Move Navigation in a map. Done Confirm when zone drawing is finished. Cancel Cancel zone drawing. Choose what map You want to use. 3. Choose a site on a map and draw the zone. 4.
  • Page 17 SMS message a little later. 3. If coordinate logging period is long enough it is possible that device will cross in the zone and cross out not even noticed. In this situation GH4000 will not inform about crossing the zone.

  • Page 18: Alarm

    Alarm This is one of the main features of the device. GH4000 works entirely different when Alarm mode is activated: battery is not saved anymore, device is always looking for new coordinates, tries to notify about current location by one of set method.
  • Page 19 "psw<password> alarm on" – activate. "psw<password> alarm off" – deactivate. Exp.: psw0000 alarm on When there is no password: alarm on. Function is activated or deactivated when device receives a call. Action on Call function must be Action On Call set to Alarm on.
  • Page 20 Maximum period: 65535s. Pre-Alarm time PreAlarm takes place before Alarm. It is possible to stop Alarm activation before PreAlarm time runs out. Configuration of Man-down function is here. Detailed explanation Man Down is described in Man-down section. Parking Configuration of Parking function (dynamic Geo - zone) is here. Detailed explanation is described in Parking section.
  • Page 21 Provides contact list. Devices will call to these numbers one by one from to top to bottom. 5. Send alarm to Maximum amount of numbers is 5. GPRS (Global Packet Radio Service) method Server information must be entered in order to send data using GPRS (nr.2 GPRS info picture below). These parameters can be configured: Device configuration →...
  • Page 22 Configuration and detailed explanation of SMS method is described below. Device always sends the newest coordinate. Parameter Description Describes time period. After this time is up device sends SMS to numbers entered in 1. Alarm SMS sending period Send alarm to list, when alarm mode is activated. Action will be repeated periodically. Minimal time period: 30s.
  • Page 23 Call For example, device has two numbers In Call to list. GH4000 calls to first number in list, when alarm is activated. If call receiver answers the phone and call becomes active, time for conversation begins to count. When time for conversation reaches configured value, device beeps.
  • Page 24 Device will start from beginning of list after trying to call to all numbers entered in Call to list. Device stops calling to contacts, but alarm mode is active after SMS command terminate is sent to device. GH4000 continues collecting alarm data.
  • Page 25 Device called to first number in Call to list. Call receiver answered and was informed about the accident. Information receiver sends SMS command alarm off to device in order to deactivate alarm. Device will stop calling to next numbers in Call to list. Alarm also can be deactivated by pressing the button with set up function Alarm off. Call method –...
  • Page 26 Notice! Data Data4 will not be sent using GPRS if Alarm mode is deactivated. This data will be sent when Alarm duration time will be set to last longer. Data is not deleted if device fails to send it. Device tries to send this data when the next period starts.
  • Page 27 SMS method Notice! Parameter Max response time (see Device configuration and operation with SMS messages → SMS request) does not affect Alarm SMS method. GPRS or SMS In this mode device starts to send alarm data in GPRS method and can switch to SMS method if device fails to connect to server.
  • Page 28 Man-down function This function activates monitoring of device position. If position is changed, GH4000 activates PreAlarm, if this function is activated and after PreAlarm time runs out alarm is activated. Device has to change its position by more than 45 degrees or fast position change must be monitored in order to activate PreAlarm.
  • Page 29 Man – Down function is using an integrated accelerometer. Tilt angle is calculated from this data: There are a lot of side effects (e. g. vibration) which can affect measurements of accelerometer. That's why GH4000 has an integrated filter, which helps to reduce the influence of such factors. Device reaction when Man – Down is enabled is...
  • Page 30 Man – down function is enabled and device position is changed more than 45 degrees PreAlarm is activated. If device goes back to its true (base) position until PreAlarm time runs out – alarm is not activated. Device continues monitoring its position.
  • Page 31 Error of accelerometer is about ~15 degrees. Please contact your sales manager if accelerometer is too sensitive. Parking This function allows activating monitoring of fixed location while using GH4000. Position monitoring is based on GPS coordinate or accelerometer (when it is not possible to get coordinate) measurements. There is no need to know where function will be activated, because device will automatically set up borders around itself (shape of a circle which has determined radius).
  • Page 32 1. Coordinate is found Parking function is activated. GH4000 finds new coordinate and sets up parking zone. New coordinates are compared to the first coordinate. Distance is measured. Device logs crossing of a border and activates alarm if distance is bigger than the Parking distance.
  • Page 33 Couple scenarios, when device is able to get new coordinate, are displayed below. a) There was no movement at first, coordinate is found, device has not left the zone: Operation of parking function when new coordinates are found and device does not leave the zone. 1 –...
  • Page 34 PreAlarm time runs out, so Alarm is not activated. 2. Coordinate is not found Parking function is activated. There is no movement. GH4000 does not find new coordinate. Device goes to movement (accelerometer) monitoring mode. PreAlarm is activated when movement is recorded. Alarm is activated after PreAlarm...
  • Page 35 a) There was no movement at first, coordinate is not found: Operation of parking function, when new coordinates are not found. There was no movement at first. 1 – Parking function is activated. There is no movement, so there is no cause to activate an alarm. Device goes to sleep mode.

  • Page 36: Keyboard

    Parking function activated/deactivated. Time, for how long device will try to get new coordinate. PreAlarm will be activated Coordinate searching timeout after this time runs out. Movement of GH4000 (yes/no). Movement GPS module turned on/off. New coordinate is found. Parking function event. Device left the zone or movement is recorded if new Parking event coordinate is not found.
  • Page 37 Keyboard configuration Keyboard can be configured in Track Assistant software: Device configuration → Keyboard tab. More configurable parameters are shown by clicking on Show additional: General tab description is listed in a table below: Description Function that will be performed by clicking the button. Function If number is required to perform a function (call, SMS) it is entered in this tab.
  • Page 38 Function has not been chosen. Undefined Alarm on Activate alarm. Alarm off Deactivate alarm. Activate SMS track. SMS Track on SMS Track off Deactivate SMS track. Switch SMS track. If it was on, it is switched off. If it was off, it is switched on. SMS Track Switch All the data that has been saved in device memory is sent using GPRS.
  • Page 39 Volume down speakers Volume down Mute on Mute the conversation Mute off Mute off the conversation Operations Function activation/deactivation Function activation is controlled by pressing and holding button for 0.5 s. If activation is successful Green GSM and battery LED's light up and device makes a short tone. Desired function is activated right after minimal time (0,5 s) button is released.

  • Page 40: Gsm

    This function allows person to connect to GH4000 using voice call on the quit. There is no indication when Silent call function is active, so neither people around, nor device holder can notice it. In this case GH4000 can be used as a spy device.
  • Page 41 Number1 sends SPY SMS request or call to device (if action on call is configured from this number as Spy Call activation). Then GH4000 receives a message (or call) it increases a sensitivity of microphone and activates SPY call on the quit, number1 starts listening what is happening around the device.
  • Page 42 Operation Number1 (activation number) calls to GH4000. GH4000 records an incoming call and compares it to numbers entered in Action on call list. When device finds that number1 is in a list, it terminates an incoming call and activates function.
  • Page 43 Operation: Function – send SMS to number2 Function – send SMS to number1 (same number) Notice! 1) It will not be possible to make a voice call to device from number which is in Action On Call list. 2) Only last entered function will be activated if the same number is configured to activate a couple different functions.
  • Page 44 3. Select value in Answer after tab. Operation Auto answer is set up to answer automatically after 3 rings. Number1 calls to GH4000, device owner does not answer himself, so GH4000 automatically answers incoming call after 3 rings. Roaming detection This function enables periodical SMS sending while device is on roaming.
  • Page 45 SMS request configuration SMS request preferences can be found: Device configuration → GSM→ SMS requests. All configurable parameters are described in a table below: Parameter Description SMS request A name of SMS request. It is free to be changed. Enable/disable password protection for SMS requests. Password protected Maximum amount of time (in seconds) before responding to SMS.
  • Page 46 Device will always respond correctly to SMS request unless other restrictions (for example: authorized SMS) are enabled. SMS response is sent to the number device got request from. If SMS request is configured to perform an action, device will perform this action immediately and will send a response after Max response time.
  • Page 47 Device sends data with last coordinates if it is unavailable to refresh it. Data of last coordinate is saved in a separate BAT RAM memory, which has its own power supply. Because of that data with last coordinate is not lost after turning off device or device reset.

  • Page 48: Connections And Data

    Parameter Description Server Server address Server (remote computer) address. IP or DNS address can be filled in. Example: avl3.teltonika.lt server address is 212.47.99.61. Server port Server port number. Maximum number 65535 How to find port number see FAQ. Protocol Data sending protocols. Device supports: TCP/IP and UDP. More about these...
  • Page 49 protocols will be found here: www.en.wikipedia.org/wiki/TCP/IP www.en.wikipedia.org/wiki/UDP If this function is enabled, device sends data to server without confirmation. It noACK depends on server configuration. Access point name (APN) Create new APN Press in order to create new access point name (APN). If there is no authentication select none.
  • Page 50 Periodical data saving: after given time to send data, device connects to server through GPRS and sends data. Right after that device deletes sent data. When device fails to send data, it does not delete data and tries to send it when the next period comes: Periodical data sending when device fails to send data (Data2) If data is sent very often, device has to connect to server very often.
  • Page 51 Periodical data sending when Hold server connection alive parameter is enabled Periodical and alarm data Periodical data can be collected and stored in the memory to read later or can be sent using GPRS (Packet Radio Service) to server. You can choose various types of data to be saved periodically: Device configuration → Connec9ons and Data →...
  • Page 52 Alarm data is sent in case alarm was activated. Data can be chosen: Device configuration → Connec9ons and Data → Periodical and alarm data. In order to send alarm data it has to be configured using Track Assistant software: Device configuration →...
  • Page 53 1) Found before timeout, device turns off GPS module and writes coordinate to memory; 2) Not found, device turns off GPS module and writes N/A to memory (if Save data to the memory is chosen to Always) or does not write at all (if When location available only is chosen). Periodical data saving, when data is saved after coordinate is found (When location available only) Periodical data saving, when data is saved always (Always) Other parameters are described in Tracking and Saving.

  • Page 54: Notifications

    Melodies of Sound Notifications When GH4000 is connected to terminal (example: Hyper Terminal) via USB cable it is available to listen to melodies. Terminal settings: Baud rate: 19200, PORT: COM1 (how to find port number see FAQ), Data bits: 8, Parity: none, Stop bits: 1, Flow control: none, DTR/RTS: off.
  • Page 55 Vibration is one of notifications types. It informs about incoming call, received/sent SMS message or activated Alarm. Configuration Indication can be configured in Track Assistant software: Device configuration → No9fica9ons → Vibra9on. Vibration can be enabled or disable for these GH4000 functions: Parameter Description On Call Device will vibrate when receiving an incoming call.

  • Page 56: Security

    PIN code is used when SIM card protection is needed. When SIM, protected with PIN code, is inserted into device, it is not available to use SIM card if PIN code is not entered and GH4000 GSM LED will flash red. PIN code can be removed using mobile phone.
  • Page 57 SIM card is inserted. Operation SIM card with PIN code protection is inserted into device and it indicates GSM error. GH4000 is connected to Track Assistant software to enter correct PIN code. After configuration is saved, device starts searching for operator and works properly after device is reset.
  • Page 58 It is allowed to type wrong password in Track Assistant software only 5 times. Device will be blocked after fifth time. Now you will need RPC code (Remove Password Code). RPC code is located on GH4000 package, near IMEI code. If you lost your package, please contact your sales manager.
  • Page 59 Call security is enabled. Number2 is included into authorized number list while number1 is not: 1) GH4000 receives a call from number2. Device accepts the call and is able to answer it. 2) GH4000 receives a call from number1. Device denies the call and is unable to answer it.

  • Page 60: Date And Time

    Operation of GH4000 when call security is enabled Notice! • Maximum 10 numbers can be added into authorized contact list. • Action On Call function will be activated regardless of whether the caller is in the authorized contact list or not.

  • Page 61: System

    Delete all data from device has not to be ticked. Firmware update Firmware update is performed using Track Assistant software. First of all GH4000 has to be switched to Firmware installation mode. To do this, follow these steps:...
  • Page 62 1. Select Firmware table and choose newest .BIN format file needed for firmware update. 2. Choose port number to which GH4000 is connected to (how to find port number see FAQ). If port is not available reconnect device and click on a refresh button and select it from available ports. If the list contains more than one port, remember these ports before reset.

  • Page 63: Monitoring

    In this situation, device must be reconnected to computer. After reconnecting device the firmware update procedure can be started again. Monitoring In order to monitor and analyze GH4000 tracks with comfort it is available to depict data in a map.
  • Page 64 Configuration Map can be configured in Track Assistant: Device configuration → Monitoring. All available options and tabs’ description are displayed in a table below. Parameter Description A search between all saved record files in your computer. You can enter here file 1.
  • Page 65 13. Clear track Clears OpenStreetMap map. OpenStreetMap map is used by default in Track Assistant software, but it is 14. Map available to use different map. 15. View location on map Shows any location on map by entered coordinates (latitude, longitude). Shows map in full screen.

  • Page 66: Configuration Using Sms Messages

    This type of configuration is for experienced users. Precise SMS message formats and rules how to correctly write them will be found in GH4000 SMS Configuration Protocol document. You can get this document from UAB Teltonika. Structure of the message is similar to one when configuration is made using terminal. You must follow these rules in order to change configuration: Maximum length of the message –...

  • Page 67: Faq

    Configuration document; 7) Save changed configuration: #SAVE:CFG1; 8) Reset GH4000: #RST. Device can be reset by pressing reset button too. Device has to be disconnected and connected again to computer via USB port in order to use terminal after reset.
  • Page 68 6. Please, send that file to Support for further investigation of Your issue; Q: Where to get newest GH4000 configurator Track Assistant and drivers? GH4000 drivers are installed during Track Assistant's installation. Newest Track Assistant can be downloaded from here: http://avl1.teltonika.lt/downloads/GH4000/Software/Track%20Assistant/Standard/ .

  • Page 69: Change Log

    6. Check if GH4000 can be seen in 'Device Manager>>Ports' window. Make print screen of this window and send it to responsible person. Q: How to turn off all possible sounds? Use this SMS: PSW:0000;CFG1;NTFY:0,0,,1,1,1,1,1,1,1,1,1,1,1,,,,,,,1,1;RST Q: How to read saved records in GH4000 memory? Saved records can be read in Track Assistant>>Monitoring>>Device>>Periodical or alarm records window.

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