Power Computing PowerTower Pro User Manual page 247

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I have an OEM version. Why can't I get technical support directly from FWB? What do I have to do to get a regis-
tration upgrade? What does that entitle me to?
FWB sells the HDT-PE OEM (Original Equipment Manufacturer) software to other
vendors to bundle with their drives. You receive it with another company's hard disk,
Syquest, or Optical drive (there will be a sticker on the manual that says "OEM Version,
Not for Individual Sale"), and that company provides technical support. If you would like
technical support directly from FWB, you can purchase a Registration Upgrade for $29;
this includes new disks with the latest version of the software, a new serial number, and
a registration card. There are no exceptions to OEM support, you must upgrade for FWB
support.
Are there any known incompatibility issues with HDT-PE and third party products?
Not very many. FWB is an industry leader in the Macintosh market for driver software.
Most companies test with Hard Disk ToolKit, but from time to time some
incompatibilities may occur. If you are using a PowerMac or AV computer, you cannot
use Stac Electronics Stacker with HDT-PE. If you have versions of HDT-PE prior to 1.5.1
and more than 32MB of RAM installed, there is a problem with Norton Utilities Speed
Disk v. 3.1. Please upgrade your HDT-PE to the latest version before using Speed Disk.
Please refer to the "Readme file" included on your disk for a list of any other known
problems.
My removable doesn't mount on the Desktop when I insert them into my drive. How can I get it to mount?
Removable media (Syquest/Bernoulli/Optical) do not automatically show up on the
Desktop unless:
- You boot up your computer with an initialized cartridge/optical in the drive
- You have a removable extension, like HDT Extension, installed in your System Folder.
When you first turn on your Macintosh this is the sequence in which items are loaded.
1. RAM check
2. ROM code loads
3. Drivers (including SCSI drivers are loaded)
4.
System loads
5. Extensions load
6. Control Panels load
7. Finder (or desktop) loads
SCSI drivers are normally loaded right off of the media before the System Software loads.
To put in a cartridge after the system has loaded and have it show up, you need to have a
convenience extension, such as HDT Extension, that polls your removable drive every
few seconds to see if a cartridge/optical has been inserted.
Hard Disk ToolKit-Personal Edition User Guide