Troubleshooting - Sirius XM RAdio Starmate 8 User Manual

Troubleshooting

Starmate 8 has been designed and built to be trouble-free but if you experience a
problem, try this:
• Check that all connections are firm and secure .
• Make sure the vehicle power socket is clean and free of corrosion .
• Make sure you have connected Starmate 8 as described in this User
Guide . Verify that the PowerConnect Power Adapter is plugged into the
vehicle's cigarette lighter or power adapter socket, and that the LED on the
PowerConnect Power Adapter is lit (on) . If not, your vehicle may need to be
running to provide power to the socket .
If you see this on the screen:
Acquiring Signal
Check Antenna Connection
Channel Unavailable
78
Try this:
• Make sure that the vehicle is outdoors with a clear
view of the sky .
• Make sure the Magnetic Mount Antenna is mounted
outside of the vehicle .
• Move the antenna away from any obstructed area .
For example, if you are parked in an underground
garage, you should receive a signal after leaving the
garage .
• Make sure that the antenna cable is firmly and
securely plugged into the PowerConnect Vehicle
Dock . Make sure the cable is not bent or broken .
• Turn Starmate 8 Off, then On, to reset this message .
• If the message persists, most likely the Magnetic
Mount Antenna cable has been damaged . Replace
the antenna .
• You have attempted to tune to a channel that does
not exist, or is not currently broadcasting . Tune to
another channel .