Downloading Routes - Mercedes-Benz 2015 M-Class Operator's Manual

i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified.
Vehicle remote malfunction diagnosis
With the vehicle remote malfunction diagno-
sis (Vehicle Health Check), the Customer
Assistance center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the
tance Connected tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis can be started, the
vehicle diagnosis received. Start vehicle diagnosis received. Start
vehicle diagnosis? vehicle diagnosis?
the display.
Confirm the message with
X
When the Vehicle Diagnosis Please Vehicle Diagnosis Please
X
start ignition start ignition message appears, turn
the SmartKey to position 2 in the ignition
lock ( page 157).
Y
When the Please Please follow
X
tions received by phone and move tions received by phone and move
your vehicle to a safe position. your vehicle to a safe position.
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select Cancel, the vehicle remote Cancel
malfunction diagnosis is canceled com-
pletely.
The vehicle operating state check begins.
You will see the Vehicle diagnosis Vehicle diagnosis
activated. activated. message.
Roadside Assis‐ Roadside Assis‐
Request for Request for
message appears in
Yes. Yes
follow the the instruc‐ instruc‐
When the diagnosis is completed, the
vehicle diagnostics data//(Voice vehicle diagnostics data//(Voice
connection may be//interrupted dur‐ connection may be//interrupted dur‐
ing data ing data transfer) transfer)
vehicle data can now be sent to the Customer
Assistance center.
Press OK OK to confirm the message.
X
The voice connection with the Customer
Assistance center is terminated.
You will see the Vehicle Diagnosis: Vehicle Diagnosis:
Transferring data... Transferring data...
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone.
Further functions of the vehicle remote mal-
function diagnosis include, for example:
transfer of service data to the Customer
R
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your work-
shop.
monthly status information e-mail on oil
R
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive informa-
tion on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
( page 30).
Y
Information on Roadside Assistance
( page 26).
Y

Downloading routes

Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
Features
Send Send
message appears. The
message.
Z
359