Mercedes-Benz 2015 M-Class Operator's Manual page 360

Features
358
Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlock-
ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
Contact the following service hotlines:
X
USA: Mercedes-Benz Customer Assis-
R
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your password.
Return to your vehicle at the time agreed
X
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
the Internet, under the "Owners Online"
R
section
the telephone applications (e.g. iPhone
R
Blackberry)
To do this, you will need your identification
number and password.
i
Vehicle remote opening is only possible if
the corresponding mobile phone network is
accessible.
Vehicle remote closing
The vehicle remote locking feature can be
used when you have forgotten to lock the
vehicle and you are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote locking
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be locked
remotely.
Contact the following service hotlines:
X
USA: Mercedes-Benz Customer Assis-
R
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the
Locked Remotely Locked Remotely
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
the Internet, under the "Owners Online"
R
section
the telephone applications (e.g. iPhone
R
Blackberry)
To do this, you will need your identification
number and password.
i
The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
®
,
Stolen vehicle recovery service
If your vehicle has been stolen:
Notify the police.
X
The police will issue a numbered incident
report.
This number will be forwarded to the
X
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
Doors Doors
message appears in the
®
,