Call Center Status; Viewing The Call Center Status; Broadworks Call Center Icons - Avaya J169 Manual

Call center status

The status of the call center depends on the call flow and the waiting time of the calls in the
queue. At any point in time, the call center has one of the following statuses:
• Empty: When there is no call flow.
• Normal: When the call flow and the waiting time of calls in the queue are normal.
• Threshold exceeded: When the call flow is high and/or the waiting time of the calls in the
queue has exceeded the threshold limit.
Note:
The system administrator sets the value for threshold limit.
Related links
BroadWorks Call center

Viewing the call center status

About this task
You can view the current status of the call center. The call center status provides you the details
about the call flow and the call waiting time.
Before you begin
Ensure that your administrator has assigned you to a call center.
Procedure
1. Press the Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Call Center, and press Select.
4. Press Status.
Related links
BroadWorks Call center

BroadWorks Call Center icons

The following table displays the BroadWorks call center icons for Avaya J169/J179 IP Phone and
the Avaya J100 Expansion Module:
April 2021
on page 121
on page 121
Using Avaya J169 and J179 SIP IP Phones in Open SIP
Comments on this document? infodev@avaya.com
Call center status
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