Recording A Call; Call Transfer; Making A Consultative Transfer - Avaya J189 Manual

Advanced features

Recording a call

Before you begin
Ensure that the feature is activated by the administrator. Contact your administrator for details.
Procedure
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to Audix Record, and press Select.
4. Disconnect the call to stop recording.

Call Transfer

With the Call Transfer feature, you can transfer your call to another destination number.
The types of Call Transfer are:
• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting a call with the transfer recipient.

Making a consultative transfer

About this task
Transfer a call by connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer soft key.
The phone displays the Enter transfer destination screen.
The first call is placed on hold.
2. Do one of the following:
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient's phone starts ringing.
August 2020 Using Avaya J189 IP Phone SIP
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