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AltiWare ACM 5.1
Altigen AltiWare ACM 5.1 Manuals
Manuals and User Guides for Altigen AltiWare ACM 5.1. We have
2
Altigen AltiWare ACM 5.1 manuals available for free PDF download: Administration Manual
Altigen AltiWare ACM 5.1 Administration Manual (454 pages)
AltiWare™ ACM 5.1
Brand:
Altigen
| Category:
Software
| Size: 6.66 MB
Table of Contents
Table of Contents
3
About Thi Manual
15
Related Publications
15
About this Manual
15
CHAPTER 1 Overview
17
Technology Enhancements in Release 5.1
17
SIP Implementation
17
C Hapter
17
Multi-Site Enterprise Management - Altienterprise Manager
18
Multi-Chassis Gateway Support
19
Capacity Improvements
19
Voice Processing New Features and Enhancements
19
PBX New Features and Enhancements
20
Call Center New Features and Enhancements
20
Client Application New Features and Enhancements
20
IP Phone New Features and Enhancements (IP600, IP710, IP705)
21
Key System Features
22
IP PBX Features
22
C Hapter
24
Automatic Call Distribution Features
25
Auto Attendant (AA) Features
28
Voice Mail Features
28
C Hapter
29
Internet Integration Features
29
System and Administration Features
30
C Hapter
31
Voice over IP Features
31
Multi-Site Voip Management - Altienterprise Manager
32
Optional Add-On Software
33
C Hapter
34
Hapter
35
Software Installation & License Registration
35
Minimum System Requirements
35
Supported Operating Systems
35
CPU, Memory, and HDD Requirements
36
Preparation for Installation
37
Upgrade and Migration Path
38
Upgrading from 5.0A to 5.1
38
Migrating from ACC 5.1 to ACM 5.1
39
About License Keys and the System Key
40
License Activation and Registration Procedures
41
When the System Has an Internet Connection
42
When the System Has no Internet Connection
47
Registering Online Without Altiware Admin
52
Installing Altiware Admin on a Network Client
52
Uninstalling Altiware
52
Troubleshooting (Error Messages)
52
CHAPTER 3 Getting Around Altiware Administrator 5.1
55
Logging in and out
55
Changing the Password
56
The Altiware Administrator Main Window
56
The Main Menu
56
Quick Access Toolbar
57
Status Bar
58
The View Windows
58
Boards View Window
58
Extension View Window
59
Trunk View Window
60
Call Log View Window
61
Workgroup View Window
61
Current Resource Statistics Window
62
Stopping the Altigen Switching Service
63
Programs Available from the Windows Start Menu
64
Hapter
65
System Configuration
65
Setting General Parameters
66
Setting a System Number Plan
68
Parameter Description
70
Setting Business Hours
74
Routing Calls on Holidays
76
Configuring System Speed Dialing
78
Adding Speed Dial Entries
79
Defining System Call Restrictions
80
Blocking Calls to Area Codes from All Extensions
81
Setting Local/Toll Free Area Codes
81
Blocking All Outgoing Calls
82
Enabling Hop off for Tie Trunks
82
Locking Attacked Extensions
82
Setting 10-Digit Dialing Area Codes
82
Creating Account Codes
83
Adding and Deleting Account Codes
83
Setting up Call Reports
83
Internal Database Configuration (Internal Log Service)
84
Exporting through a Local Port
85
External (Remote) Logging of Call Data
85
Country-Relevant Settings
86
Setting Toll Call Prefixes
86
Setting Emergency Numbers
87
Audio Peripheral Configuration
87
Configuring Music on Hold and Recorded Announcements
87
Setting Greeting and Update Prompts
88
Configuring Overhead Paging
89
Activity
89
Feature Profiles
91
CHAPTER 5 Gateway Management
93
Managing Altigateways
94
Setting Parameters
95
Adding and Attaching a Gateway
96
Detaching and Deleting a Gateway
97
Changing Gateway ID and Password
97
Altigateway Configuration Tool
98
C Hapter
100
Hapter
101
Voice Mail Configuration
101
Managing Messages
101
Setting Message Notification Retries
102
Setting E-Mail Messaging Options
103
Setting Message Management Options
103
Setting Message Recording Options
103
Synchronizing E-Mail with Exchange
104
Creating Distribution Lists
104
Defining a Distribution List
105
C Hapter
106
Hapter
107
Auto Attendant Configuration
107
Planning Is Essential
107
Example: AA Planning
108
Adding Auto Attendants
108
Editing Auto Attendants
109
Configuring Menu Items
110
Making Auto Attendant Assignments
114
Phrase Management
114
Using Pre-Recorded Prompts
114
Recording Custom Phrases from the Altigen Phone
115
Using Professionally Recorded Phrases
115
Hapter
117
Multilingual Configuration
117
Configuration Overview
117
Creating Language Phrase Packages
118
Storing Language Phrase Packages
118
Configuring for a Multilingual System
119
Enabling Multilingual Support in the Auto Attendant
120
Configuring the Extension
121
Extension User Can Change Language Setting
121
Using DNIS to Set the Language
123
Which Language will be Used
124
Hapter
125
Call Recording Configuration
125
Description of the Recorded File Name
125
Configuring Call Recording
126
Using a Remote Shared Directory
127
Hapter
133
Application Extension Configuration
133
Application Extension Setup
133
Application Failover Plan
134
Application Information
135
Readying the Application
135
C Hapter
136
Hapter
137
Board Configuration
137
Using the Triton Resource Board
139
Using the Triton Meetme Conference Board
139
Configuring the Quantum Board
139
Triton Resource Board
139
Triton 30-Party Conference Board
139
Quantum Board
139
Configuring the Triton Analog Station Board
140
Triton Analog Station Board
140
Configuring the Triton Analog Trunk LS/GS and LS Boards
141
Configuring the Triton Voip Board
141
Triton Analog Trunk LS/GS and and LS Boards
141
Triton Voip Board
141
Configuring the Triton T1/E1 Board
142
Configuring the Board
142
Triton T1/E1 Boards
142
Setting up Channels on the Triton T1/E1 Board
147
Installing a Channel Service Unit (CSU)
155
Troubleshooting T1/E1-Common Symptoms
155
Configuring Virtual Boards SIPSP and H323SP
156
Configuring the SIPSP Board
156
Virtual Boards SIP and H323
156
Configuring the H323SP Board
157
Configuring the MAX Board
158
MAX1000 Board
158
Configuring the Virtual Mobileext Board
159
C Hapter
159
Hapter
161
Trunk Configuration
161
Trunks out of Service
161
Channel Identification
161
Opening the Trunk Configuration Window
162
Selecting Trunks to Set Attributes
163
Configuring One or Multiple Trunks
164
Setting General Trunk Attributes
164
H323 Tie Trunk Properties
168
SIP Tie Trunk Properties
168
SIP Trunk Properties
169
Configuring a SIP Trunk
169
Triton T1/E1 Trunk Properties
171
Caller ID and DID Incoming Sequence Example
173
Triton Analog Trunk GS/LS Properties
174
Performing Impedance Match on Your Own
177
Using the Match Impedance Button
177
Measuring the Rx Level of a Trunk Channel
178
If You Don't Have the Milli-Watt Test Number
179
If You Need to Improve the Rx Level
179
Quantum Trunk Properties
183
Incoming Call Routing
186
Regular Trunk Calls
186
Web IP Calls
186
Outgoing Call Blocking
187
C Hapter
188
Hapter
189
In Call Routing Configuration
189
Caller ID Routing
190
Adding and Deleting Caller ID Route Entries
190
Defining Caller ID Routing
191
DNIS Routing
191
Adding and Deleting DNIS Route Entries
192
Defining DNIS Routing
192
C Hapter
194
Hapter
195
Out Call Routing Configuration
195
Configuring out Call Routing
196
Working with Route Definitions
197
Setting Default Routes
198
Working on Dialing Patterns
199
Configuration Example - Solving 10-Digit Dialing
202
Resolving Dialing Delay for Non-Usa/Canada Countries
204
Hapter
207
Extension Configuration
207
About the Apply to Button
208
Setting up Extensions
208
Setting Personal Information
209
Forced Account Code
211
Personal Call Recording Options
211
Physical Location and Type
212
Setting the Line Properties
213
IP Extension Configuration
216
Phone Display Options
216
Configuring Group Options for an Extension
217
Setting up Station Speed Dialing
219
Setting the Mailbox Options
220
Disabling a Mailbox
221
Setting an Information-Only Mailbox
221
SMTP/POP3 Setting
221
Synchronizing with Exchange Server
221
Mail Forwarding Options
222
Press "0" Option
222
Setting Message Playback Options
222
Setting Mailbox Capacities
223
Setting Message Notification Options
223
Emergency Notification
224
Setting the Message Types for Notification
224
Unusual VM Activity Notification
224
Setting Notification Timing
226
Setting the Type of Notification
226
Enabling Message Notification
227
Setting Notification Business Hours
227
Configuring Calling Restrictions
228
Setting Call Restriction Options
228
Setting Other Call Restrictions
229
Setting Answering Options
229
Forwarding All Calls
230
Do Not Disturb
231
Handling Busy Calls
232
Handling Unanswered Calls
232
Setting Call Waiting Options
232
Configuring One Number Access
233
One Number Access Options
234
Call Screening
235
Setting Caller ID Verification
235
Specifying Forwarding Numbers
235
Setting up Monitor Lists
236
Configuring a Monitor List
236
C Hapter
237
Hapter
239
Setting up IP Extensions
239
Setting an IP Extension
243
Setting Voip Codec for IP Extension
244
Hapter
247
Altigen IP Phone Configuration
247
C Hapter
250
Apply to Button
252
Copy from Button
252
Hapter
253
Mobile Extension Configuration
253
Mobile Extension Diagram
254
Setting up a Mobile Extension
254
Voice Mail for Mobile Extensions
261
Mobile Extension Limitations
261
C Hapter
262
Hapter
263
Hunt Group Configuration
263
Overview of Huntgroup Configuration Window
264
Setting up Huntgroups
264
Establishing Basic Hunt Group Attributes
265
Setting Call Restrictions
266
Establishing Hunt Group Membership
266
Setting Login Status for System Restart
267
Setting Hunt Group Mail Management
267
Disabling a Mailbox
268
Setting E-Mail Options
268
Synchronizing with Exchange Server
268
Setting Mailbox Capacities
269
Setting Mailbox Playback Options
269
Setting Message Notification Options
270
Setting the Message Types for Notification
270
Setting Notification Timing
271
Setting the Type of Notification
271
Setting Notification Business Hours
272
Setting Call Handling Options
272
Forwarding All Calls
273
Handling Busy Calls
273
Handling Unanswered Calls
274
Setting a Hunt Group's Call Distribution Rule
274
Setting Queue Management Options
276
Hapter
277
Paging Group Configuration
277
Hapter
281
Line Park Configuration
281
C Hapter
284
Hapter
285
Workgroup Configuration
285
Workgroup Functionalities
285
Creating and Configuring Workgroups
288
Overview of Workgroup Configuration Window
288
Setting up Workgroups
289
Establishing Basic Workgroup Attributes
289
Service Level Threshold
290
Setting Call Restrictions
290
Workgroup Recording Options
291
Establishing Workgroup Membership
292
Setting Login Status for System Restart
294
Setting Business Hours
294
Setting up Skill Based Routing
296
Setting Rules for Skill Based Routing
298
Setting Workgroup Mail Management
300
Disabling a Mailbox
301
Setting E-Mail Options
301
Synchronizing with Exchange Server
301
Setting Mailbox Capacities
302
Setting Mailbox Playback Options
302
Press "0" Option
303
Voice Mail Access Option
303
Setting Message Notification Options
303
Setting the Message Types for Notification
303
Setting the Type of Notification
304
Setting Notification Business Hours
305
Setting Notification Timing
305
Setting Call Handling Options
305
Handling Busy Calls
306
Forwarding All Calls
307
Handling Unanswered Calls
307
Number of Rings before Handling
308
Setting Intragroup Call Distribution
308
Queue Management - Basic
310
Queue Announcement
311
Setting Queue Phrase Options
311
Expected Wait Time Sampling
312
Queue Overflow Forwarding
312
Priority Promotion
313
Quit Queue Option
313
Supervisor Queue Control
313
Queue Management - Advanced
314
Announcement
314
Menu Selection
315
Queue Overflow
316
Application Extension Queue Control
317
Agent Logout Reason Codes
317
C Hapter
318
Hapter
319
Managing and Using Meetme Conference
319
Setting the Meetme Conference Extension
320
Meetme Conference Window
320
Working in the Meetme Conference Window
321
Creating a Meeting
322
E-Mailing a Meeting Invitation
325
Modifying the E-Mail Template
326
Starting and Stopping a Meeting
326
Continuing a Meeting Beyond Its Duration Time
326
Joining a Meeting
327
C Hapter
327
Hapter
329
Network Configuration Guidelines for Voip
329
Isp/Intranet Quality of Service (Qos)
329
WAN Bandwidth
329
WAN Router Configuration
330
Firewall Configuration
330
Network Using NAT
330
Network Configuration Guidelines for Altigen IP Phones
331
Configuration Guidelines for NAT
331
Private Network Configuration Example
331
VPN Network Configuration Example
333
C Hapter
336
CHAPTER 25 Enterprise Voip Network Management
337
Understanding Voip Bandwidth Requirements
338
Opening Altienterprise Manager
339
Changing the Altienterprise Manager Password
341
Setting Voip Codec Profiles
341
Assigning Codec Profiles to IP Addresses
344
Defining IP Networks
346
Defining Your Network
347
Configuring a Public or Intranet Pipe
348
Configuring Altiserv Behind NAT
349
Defining the IP Dialing Table
350
The Multi-Site Voip Domain
353
Creating a Multi-Site Voip Domain
353
Declaring Additional Servers for the Voip Domain
355
Working with Servers in the Domain
356
Adding a Server to a Voip Domain
357
Rejoining a Server to the Voip Domain
358
Managing Domain Users
359
The Scope of an Extension in the Voip Domain
360
Changing an Extension's Scope from Local to Global
362
Changing an Extension's Scope from Global to Local
363
Relocating a Global Extension
364
Configuring Global Least Cost Routing
366
When Information May be out of Sync
368
Hapter
369
System Report Management
369
System Summary Report
369
IP Cumulative Traffic Statistics
370
Resetting Cumulative Statistics
371
C Hapter
372
Hapter
373
Microsoft Exchange Integration
373
Requirements
373
Exchange Server Configuration
376
Exchange System Manager Configuration
377
Installing Outlook 2000/2003 Client on the Altiware System
381
Enabling the Exchange Server
387
Enable Exchange Integration in Altiware Admin
389
Testing the Exchange Server Setup
389
Troubleshooting Tips
390
Notes
391
C Hapter
392
Hapter
393
TAPI Integration
393
Installing the TAPI Proxy Server
393
Install the Altigen TAPI Service Provider on the Client
394
Set up Phone and Modem Options
394
Setting up the Client
394
Set up Phone Dialer
396
Making a Call in Microsoft Outlook
397
Testing TAPI Service Provider on the Client System
397
C Hapter
399
Changing TAPI Configuration Parameters
399
Hapter
401
Tools and Applications
401
Altigen Board Test
401
Backup and Restore Utility
402
CT-Bus Test Tool
402
Backing up Files
403
Scheduling Backups
403
Restoring Backed up Files
404
Altiware Admin & Extension Security Checker
405
Checking Extension Security
406
Start & Stop All Altigen Services
408
Trace Collector
408
Limitations
411
Voice File Converter
412
Read Config
413
Work/Hunt Group Converter
414
Advertisement
Altigen AltiWare ACM 5.1 Administration Manual (454 pages)
AltiWare ACM 5.1 Administration Manual Altigen Communications
Brand:
Altigen
| Category:
Software
| Size: 6.66 MB
Table of Contents
Table of Contents
3
About Thi Manual
15
Related Publications
15
About this Manual
15
CHAPTER 1 Overview
17
Technology Enhancements in Release 5.1
17
SIP Implementation
17
C Hapter
17
Multi-Site Enterprise Management - Altienterprise Manager
18
Multi-Chassis Gateway Support
19
Capacity Improvements
19
Voice Processing New Features and Enhancements
19
PBX New Features and Enhancements
20
Call Center New Features and Enhancements
20
Client Application New Features and Enhancements
20
IP Phone New Features and Enhancements (IP600, IP710, IP705)
21
Key System Features
22
IP PBX Features
22
C Hapter
24
Automatic Call Distribution Features
25
Auto Attendant (AA) Features
28
Voice Mail Features
28
C Hapter
29
Internet Integration Features
29
System and Administration Features
30
C Hapter
31
Voice over IP Features
31
Multi-Site Voip Management - Altienterprise Manager
32
Optional Add-On Software
33
C Hapter
34
Hapter
35
Software Installation & License Registration
35
Minimum System Requirements
35
Supported Operating Systems
35
CPU, Memory, and HDD Requirements
36
Preparation for Installation
37
Upgrade and Migration Path
38
Upgrading from 5.0A to 5.1
38
Migrating from ACC 5.1 to ACM 5.1
39
About License Keys and the System Key
40
License Activation and Registration Procedures
41
When the System Has an Internet Connection
42
When the System Has no Internet Connection
47
Registering Online Without Altiware Admin
52
Installing Altiware Admin on a Network Client
52
Uninstalling Altiware
52
Troubleshooting (Error Messages)
52
CHAPTER 3 Getting Around Altiware Administrator 5.1
55
Logging in and out
55
Changing the Password
56
The Altiware Administrator Main Window
56
The Main Menu
56
Quick Access Toolbar
57
Status Bar
58
The View Windows
58
Boards View Window
58
Extension View Window
59
Trunk View Window
60
Call Log View Window
61
Workgroup View Window
61
Current Resource Statistics Window
62
Stopping the Altigen Switching Service
63
Programs Available from the Windows Start Menu
64
Hapter
65
System Configuration
65
Setting General Parameters
66
Setting a System Number Plan
68
Parameter Description
70
Setting Business Hours
74
C Hapter
74
Routing Calls on Holidays
76
Configuring System Speed Dialing
78
Adding Speed Dial Entries
79
Defining System Call Restrictions
80
Blocking Calls to Area Codes from All Extensions
81
Setting Local/Toll Free Area Codes
81
Blocking All Outgoing Calls
82
Enabling Hop off for Tie Trunks
82
Locking Attacked Extensions
82
Setting 10-Digit Dialing Area Codes
82
Creating Account Codes
83
Adding and Deleting Account Codes
83
Setting up Call Reports
83
Internal Database Configuration (Internal Log Service)
84
Exporting through a Local Port
85
External (Remote) Logging of Call Data
85
Country-Relevant Settings
86
Setting Toll Call Prefixes
86
Setting Emergency Numbers
87
Audio Peripheral Configuration
87
Configuring Music on Hold and Recorded Announcements
88
Configuring Overhead Paging
89
Setting Greeting and Update Prompts
89
Activity
89
Feature Profiles
91
Gateway Management
93
Managing Altigateways
94
Setting Parameters
95
Adding and Attaching a Gateway
96
Detaching and Deleting a Gateway
97
Changing Gateway ID and Password
97
Altigateway Configuration Tool
98
C Hapter
100
Hapter
101
Voice Mail Configuration
101
Managing Messages
101
Setting Message Notification Retries
102
Setting E-Mail Messaging Options
103
Setting Message Management Options
103
Setting Message Recording Options
103
Synchronizing E-Mail with Exchange
104
Creating Distribution Lists
104
Defining a Distribution List
105
C Hapter
106
Hapter
107
Auto Attendant Configuration
107
Planning Is Essential
107
Example: AA Planning
108
Adding Auto Attendants
108
Editing Auto Attendants
109
Configuring Menu Items
110
Making Auto Attendant Assignments
114
Phrase Management
114
Using Pre-Recorded Prompts
114
Recording Custom Phrases from the Altigen Phone
115
Using Professionally Recorded Phrases
115
Hapter
117
Multilingual Configuration
117
Configuration Overview
117
Creating Language Phrase Packages
118
Storing Language Phrase Packages
118
Configuring for a Multilingual System
119
Enabling Multilingual Support in the Auto Attendant
120
Configuring the Extension
121
Extension User Can Change Language Setting
121
Using DNIS to Set the Language
123
C Hapter
123
Which Language will be Used
124
Hapter
125
Call Recording Configuration
125
Description of the Recorded File Name
125
Configuring Call Recording
126
Using a Remote Shared Directory
127
CHAPTER 10 Application Extension Configuration
133
Application Extension Setup
133
Application Failover Plan
134
Application Information
135
Readying the Application
135
C Hapter
136
Hapter
137
Board Configuration
137
Using the Triton Resource Board
139
Using the Triton Meetme Conference Board
139
Configuring the Quantum Board
139
Triton Resource Board
139
Quantum Board
139
Configuring the Triton Analog Station Board
140
Triton Analog Station Board
140
Configuring the Triton Analog Trunk LS/GS and LS Boards
141
Configuring the Triton Voip Board
141
Triton Analog Trunk LS/GS and LS Boards
141
Triton Voip Board
141
Configuring the Triton T1/E1 Board
142
Configuring the Board
142
Setting up Channels on the Triton T1/E1 Board
147
Triton T1/E1 Boards
147
Installing a Channel Service Unit (CSU)
155
Troubleshooting T1/E1-Common Symptoms
155
Configuring Virtual Boards SIPSP and H323SP
156
Configuring the SIPSP Board
156
Configuring the H323SP Board
157
Configuring the MAX Board
158
Configuring the Virtual Mobileext Board
159
C Hapter
159
Hapter
161
Trunk Configuration
161
Trunks out of Service
161
Channel Identification
161
Opening the Trunk Configuration Window
162
Selecting Trunks to Set Attributes
163
Configuring One or Multiple Trunks
164
Setting General Trunk Attributes
164
H323 Tie Trunk Properties
168
SIP Tie Trunk Properties
168
SIP Trunk Properties
169
Configuring a SIP Trunk
169
Triton T1/E1 Trunk Properties
171
Caller ID and DID Incoming Sequence Example
173
Triton Analog Trunk GS/LS Properties
174
Performing Impedance Match on Your Own
177
Using the Match Impedance Button
177
Measuring the Rx Level of a Trunk Channel
178
If You Don't Have the Milli-Watt Test Number
179
If You Need to Improve the Rx Level
179
Quantum Trunk Properties
183
Incoming Call Routing
186
Regular Trunk Calls
186
Web IP Calls
186
Outgoing Call Blocking
187
C Hapter
188
Hapter
189
In Call Routing Configuration
189
Caller ID Routing
190
Adding and Deleting Caller ID Route Entries
190
Defining Caller ID Routing
191
DNIS Routing
191
Adding and Deleting DNIS Route Entries
192
Defining DNIS Routing
192
C Hapter
194
Hapter
195
Out Call Routing Configuration
195
Configuring out Call Routing
196
Working with Route Definitions
197
Setting Default Routes
198
Working on Dialing Patterns
199
Configuration Example - Solving 10-Digit Dialing
202
Resolving Dialing Delay for Non-Usa/Canada Countries
204
Hapter
207
Extension Configuration
207
About the Apply to Button
208
Setting up Extensions
208
Setting Personal Information
209
Forced Account Code
211
Personal Call Recording Options
211
Physical Location and Type
212
Setting the Line Properties
213
IP Extension Configuration
216
Phone Display Options
216
Configuring Group Options for an Extension
217
Setting up Station Speed Dialing
219
Setting the Mailbox Options
220
Disabling a Mailbox
221
Setting an Information-Only Mailbox
221
SMTP/POP3 Setting
221
Synchronizing with Exchange Server
221
Mail Forwarding Options
222
Press "0" Option
222
Setting Message Playback Options
222
Setting Mailbox Capacities
223
Setting Message Notification Options
223
Emergency Notification
224
Setting the Message Types for Notification
224
Unusual VM Activity Notification
224
Setting Notification Timing
226
Setting the Type of Notification
226
Enabling Message Notification
227
Setting Notification Business Hours
227
Configuring Calling Restrictions
228
Setting Call Restriction Options
228
Setting Other Call Restrictions
229
Setting Answering Options
229
Forwarding All Calls
230
Do Not Disturb
231
Handling Busy Calls
232
Handling Unanswered Calls
232
Setting Call Waiting Options
232
Configuring One Number Access
233
One Number Access Options
234
Call Screening
235
Setting Caller ID Verification
235
Specifying Forwarding Numbers
235
Setting up Monitor Lists
236
Configuring a Monitor List
236
C Hapter
237
Hapter
239
Setting up IP Extensions
239
Setting an IP Extension
243
Setting Voip Codec for IP Extension
244
Hapter
247
Altigen IP Phone Configuration
247
C Hapter
250
Apply to Button
252
Copy from Button
252
Hapter
253
Mobile Extension Configuration
253
Mobile Extension Diagram
254
Setting up a Mobile Extension
254
Voice Mail for Mobile Extensions
261
Mobile Extension Limitations
261
C Hapter
262
Hapter
263
Hunt Group Configuration
263
Overview of Huntgroup Configuration Window
264
Setting up Huntgroups
264
Establishing Basic Hunt Group Attributes
265
Setting Call Restrictions
266
Establishing Hunt Group Membership
266
Setting Login Status for System Restart
267
Setting Hunt Group Mail Management
267
Disabling a Mailbox
268
Setting E-Mail Options
268
Synchronizing with Exchange Server
268
Setting Mailbox Capacities
269
Setting Mailbox Playback Options
269
Setting Message Notification Options
270
Setting the Message Types for Notification
270
Setting Notification Timing
271
Setting the Type of Notification
271
Setting Notification Business Hours
272
Setting Call Handling Options
272
Forwarding All Calls
273
Handling Busy Calls
273
Handling Unanswered Calls
274
Setting a Hunt Group's Call Distribution Rule
274
Setting Queue Management Options
276
Hapter
277
Paging Group Configuration
277
Hapter
281
Line Park Configuration
281
C Hapter
284
Hapter
285
Workgroup Configuration
285
Workgroup Functionalities
285
Creating and Configuring Workgroups
288
Overview of Workgroup Configuration Window
288
Setting up Workgroups
289
Establishing Basic Workgroup Attributes
289
Service Level Threshold
290
Setting Call Restrictions
290
Workgroup Recording Options
291
Establishing Workgroup Membership
292
Setting Login Status for System Restart
294
Setting Business Hours
294
Setting up Skill Based Routing
296
Setting Rules for Skill Based Routing
298
Setting Workgroup Mail Management
300
Disabling a Mailbox
301
Setting E-Mail Options
301
Synchronizing with Exchange Server
301
Setting Mailbox Capacities
302
Setting Mailbox Playback Options
302
Press "0" Option
303
Voice Mail Access Option
303
Setting Message Notification Options
303
Setting the Message Types for Notification
303
Setting the Type of Notification
304
Setting Notification Business Hours
305
Setting Notification Timing
305
Setting Call Handling Options
305
Handling Busy Calls
306
Forwarding All Calls
307
Handling Unanswered Calls
307
Number of Rings before Handling
308
Setting Intragroup Call Distribution
308
Queue Management - Basic
310
Queue Announcement
311
Setting Queue Phrase Options
311
Expected Wait Time Sampling
312
Queue Overflow Forwarding
312
Priority Promotion
313
Quit Queue Option
313
Supervisor Queue Control
313
Queue Management - Advanced
314
Announcement
314
Menu Selection
315
Queue Overflow
316
Application Extension Queue Control
317
Agent Logout Reason Codes
317
C Hapter
318
Hapter
319
Managing and Using Meetme Conference
319
Setting the Meetme Conference Extension
320
Meetme Conference Window
320
Working in the Meetme Conference Window
321
Creating a Meeting
322
E-Mailing a Meeting Invitation
325
Modifying the E-Mail Template
326
Starting and Stopping a Meeting
326
Continuing a Meeting Beyond Its Duration Time
326
Joining a Meeting
327
C Hapter
327
Hapter
329
Network Configuration Guidelines for Voip
329
Isp/Intranet Quality of Service (Qos)
329
WAN Bandwidth
329
WAN Router Configuration
330
Firewall Configuration
330
Network Using NAT
330
Network Configuration Guidelines for Altigen IP Phones
331
Configuration Guidelines for NAT
331
Private Network Configuration Example
331
VPN Network Configuration Example
333
C Hapter
336
CHAPTER 25 Enterprise Voip Network Management
337
Understanding Voip Bandwidth Requirements
338
Opening Altienterprise Manager
339
Changing the Altienterprise Manager Password
341
Setting Voip Codec Profiles
341
Assigning Codec Profiles to IP Addresses
344
Defining IP Networks
346
Defining Your Network
347
Configuring a Public or Intranet Pipe
348
Configuring Altiserv Behind NAT
349
Defining the IP Dialing Table
350
The Multi-Site Voip Domain
353
Creating a Multi-Site Voip Domain
353
Declaring Additional Servers for the Voip Domain
355
Working with Servers in the Domain
356
Adding a Server to a Voip Domain
357
Rejoining a Server to the Voip Domain
358
Managing Domain Users
359
The Scope of an Extension in the Voip Domain
360
Changing an Extension's Scope from Local to Global
362
Changing an Extension's Scope from Global to Local
363
Relocating a Global Extension
364
Configuring Global Least Cost Routing
366
When Information May be out of Sync
368
Hapter
369
System Report Management
369
System Summary Report
369
IP Cumulative Traffic Statistics
370
Resetting Cumulative Statistics
371
C Hapter
372
Hapter
373
Microsoft Exchange Integration
373
Requirements
373
Exchange Server Configuration
376
Exchange System Manager Configuration
377
Installing Outlook 2000/2003 Client on the Altiware System
381
Enabling the Exchange Server
387
Enable Exchange Integration in Altiware Admin
389
Testing the Exchange Server Setup
389
Troubleshooting Tips
390
Notes
391
C Hapter
392
Hapter
393
TAPI Integration
393
Installing the TAPI Proxy Server
393
Install the Altigen TAPI Service Provider on the Client
394
Set up Phone and Modem Options
394
Setting up the Client
394
Set up Phone Dialer
396
Making a Call in Microsoft Outlook
397
Testing TAPI Service Provider on the Client System
397
C Hapter
399
Changing TAPI Configuration Parameters
399
Hapter
401
Tools and Applications
401
Altigen Board Test
401
Backup and Restore Utility
402
CT-Bus Test Tool
402
Backing up Files
403
Scheduling Backups
403
Restoring Backed up Files
404
Altiware Admin & Extension Security Checker
405
Checking Extension Security
406
Start & Stop All Altigen Services
408
Trace Collector
408
Limitations
411
Voice File Converter
412
Read Config
413
Work/Hunt Group Converter
414
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