Picture And Sound - Canon EOS C300 Mark II Instruction Manual

Even after stopping recording, the access indicator stays illuminated in red.
- The clip is being recorded on the card. This is not a malfunction.
appears in yellow on the screen.
- The camera's internal temperature has reached a predetermined level. You can continue using the camera.
appears in red on the screen.
- The camera's internal temperature has risen further while
- In mode, or in
and wait until the temperature has decreased.
- In mode, if the fan mode is set to [Automatic] and the fan was turned off while recording, the fan will turn on
automatically (in that case, ` will appear on the screen).
i appears on the screen.
- The camera and lens cannot communicate normally. Clean the lens's contacts and reattach the lens.
appears in red on the screen
- The lithium button battery's charge is low. Save the camera's settings on an SD card (A 146) and replace the lithium
button battery (A 28). Then, restore the camera's settings from the file saved on the SD card.

Picture and Sound

The LCD screen or viewfinder does not turn on.
- LCD screen: Make sure the unit cable connecting the camera's VIDEO terminal and the monitor unit's VIDEO terminal
is correctly connected on both sides.
mode, check that [Picture/Terminals Setup] > [Select Monitoring Devices] is set to an option
- LCD screen: In
that includes [LCD]. When it is set to [MON.+HDMI+VF], the LCD screen will not turn on.
mode, when [Picture/Terminals Setup] > [Select Monitoring Devices] is set to [MON.+HDMI+LCD(VF)], the
- In
LCD screen and viewfinder cannot be used simultaneously.
The peaking/magnification/zebra pattern/waveform monitor/B&W image does not appear on the screen.
- Check that display of the desired assistance function is enabled on the screen used with the corresponding output
settings.
Screen displays turn on and off repeatedly.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Abnormal characters appear on the screen and the camera does not operate properly.
- Disconnect the power source and reconnect it after a short time. If the problem still persists, use the [System Setup]
> [Reset] > [All Settings] function. This resets all the camera's settings to default values, except for the hour meter.
Video noise appears on screen.
- Keep a distance between the camera and devices that emit strong electromagnetic fields such as near powerful
magnets and motors, MRI machines or high-voltage power lines.
Horizontal bands appear on the screen.
- This is a phenomenon typical of CMOS image sensors when recording under some types of fluorescent, mercury or
sodium lamps. This is not a malfunction. You may be able to reduce the symptoms by setting the shutter speed mode
to [Speed] and the shutter speed to a value matching the frequency of the local electrical system: 1/50* or 1/100 for
50 Hz systems, 1/60 or 1/120 for 60 Hz systems.
* May not be available depending on the frame rate.
Audio cannot be recorded.
- When using the INPUT 1/INPUT 2 terminals: Make sure the unit cable connecting the camera's AUDIO terminal and
the AUDIO terminal on the supplied monitor unit or optional MA-400 Microphone Adapter is correctly connected on
both sides.
- The external microphone connected to the INPUT 1/INPUT 2 terminal requires phantom power. Set the corresponding
INPUT 1/INPUT 2 audio input selection switch to MIC+48V (A 98).
Audio is recorded at an extremely low level.
- When using the INPUT 1/INPUT 2 terminals: The audio level switch for CH1 or CH2 is set to M, and the recording level
is set too low. When using the MIC terminal: [Audio Setup] > [Audio Input] > [MIC Mode] is set to [Manual] and
[MIC Level] is set to a level too low. Check the audio level meter on the screen or rear panel and adjust the audio level
correctly (A 99, 100).
- The microphone attenuator is on. Turn off the microphone attenuator (A 100, 101).
mode when [System Setup] > [Fan] > [Mode] is set to [Always On], turn off the camera
appeared in yellow on the screen.
Troubleshooting
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