Raymarine Customer Support; Learning Resources - Raymarine gs series Installation Instructions Manual

11.1 Raymarine customer support

Raymarine provides a comprehensive customer
support service. You can contact customer support
through the Raymarine website, telephone and
e-mail. If you are unable to resolve a problem, please
use any of these facilities to obtain additional help.
Web support
Please visit the customer support area of our website
at:
www.raymarine.com
This contains Frequently Asked Questions, servicing
information, e-mail access to the Raymarine
Technical Support Department and details of
worldwide Raymarine agents.
Telephone and e-mail support
In the USA:
• Tel: +1 603 324 7900
• Toll Free: +1 800 539 5539
• E-mail: support@raymarine.com
In the UK, Europe, and the Middle East:
• Tel: +44 (0)13 2924 6777
• E-mail: ukproduct.support@raymarine.com
In Southeast Asia and Australia:
• Tel: +61 (0)29479 4800
• E-mail: aus.support@raymarine.com
Product information
If you need to request service, please have the
following information to hand:
• Product name.
• Product identity.
• Serial number.
• Software application version.
• System diagrams.
You can obtain this product information using the
menus within your product.
Viewing product information
With the homescreen displayed:
1. Select Set-up.
2. Select Maintenance.
3. Select Diagnostics.
4. Select Select Device.
5. Select the relevant product from the list.
6. Select Show All Data.
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11.2 Learning resources

Raymarine has produced a range of learning
resources to help you get the most out of your
products.
Video tutorials
Note:
• Viewing the videos requires a device with an
Internet connection.
• Some videos are only available in English.
Training courses
Raymarine regularly runs a range of in-depth training
courses to help you make the most of your products.
Visit the Training section of the Raymarine website
for more information:
• http://www.raymarine.co.uk/view/?id=2372
FAQs and Knowledge Base
Raymarine has produced an extensive set of FAQs
and a Knowledge Base to help you find more
information and troubleshoot any issues.
• http://www.raymarine.co.uk/knowledgebase/
Technical support forum
You can use the Technical support forum to ask
a technical question about a Raymarine product
or to find out how other customers are using
their Raymarine equipment. The resource is
regularly updated with contributions from Raymarine
customers and staff:
• http://raymarine.ning.com/
Raymarine official channel on
YouTube:
• http://www.youtube.com/u-
ser/RaymarineInc
Video Gallery:
• http://www.rayma-
rine.co.uk/view/?id=2679
Product Support videos:
• http://www.rayma-
rine.co.uk/view/?id=4952
gS Series installation instructions