Reporting Safety Defects For U.s. Owners - Lexus ES350 Service Manual

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Reporting safety defects for U.S. owners

If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway
Traffic Safety Administration (NHTSA) in addition to notifying the Lexus Divi-
sion of Toyota Motor Sales, U.S.A., Inc. (Toll-free: 1-800-25-LEXUS).
If NHTSA receives similar complaints, it may open an investigation, and if it
finds that a safety defect exists in a group of vehicles, it may order a recall and
remedy campaign. However, NHTSA cannot become involved in individual
problems between you, your dealer, or Lexus Division of Toyota Motor Sales,
U.S.A., Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
http://www.safercar.gov ; or
1-888-327-4236 (TTY: 1-800-424-9153); go to
write to: Administrator, NHTSA, 1200 New Jersey Ave, S.E., Washington, DC
20590. You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.
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