Troubleshooting - Hawking Hi-Gain HW7ACX User Manual

5-2 Troubleshooting

If you found the range extender is working improperly or stops responding
to you, don't panic! Before you contact your dealer of purchase for help,
please read this troubleshooting first. Some problems can be solved by
yourself within very short time!
Scenario
Range extender
disconnects after a
period of time.
Range extender is not
responding to me
when I want to access
it by web browser
Solution
a. Check the wireless channel on your router.
Make sure it is set to a static channel.
Some routers use an AUTO channel
function in which the channel changes itself
periodically. If so, our range extender
cannot update these changes and that may
explain your disconnects.
b. Please check the connection of power cord
and network cable of this range extender.
All cords and cables should be correctly and
firmly inserted to the range extender.
c. If all LEDs on this range extender are out,
please check the status of A/C power
adapter, and make sure it's correctly
powered.
d. You must use the same IP address section
which range extender uses.
e. Are you using MAC or IP address filter?
Try to connect the range extender by
another computer and see if it works; if not,
please perform a hard reset (pressing 'reset'
button for 15 seconds, power off/on).
f. Set your computer to obtain an IP address
automatically (DHCP), and see if your
computer can get an IP address.
g. If you did a firmware upgrade and this
happens, contact your dealer of purchase for
75