Scheduling Service Appointments (U.s. And Canada); Canada); Courtesy Transportation - Cadillac SRX 2012 Owner's Manual

13-14 Customer Information
Scheduling Service
Appointments
(U.S. and Canada)
When the vehicle requires
warranty service, contact
your dealer and request an
appointment. By scheduling
a service appointment and
advising the service consultant
of your transportation needs,
your dealer can help minimize
your inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to
bring the vehicle for service,
you are urged to do so as early
in the work day as possible to
allow for same-day repair.

Courtesy Transportation

Program (U.S. and

Canada)

To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in
both the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled "Limited Warranty and
Owner Assistance Information"
furnished with each new vehicle
provides detailed warranty
coverage information.
I n f o r ma t i o n P r o v i d e d b y :
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable
to wait, GM helps to minimize
inconvenience by providing several
transportation options. Depending
on the circumstances, your dealer
can offer one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one-way or round-trip shuttle service
within reasonable time and distance
parameters of your dealer's area.