Dell OptiPlex 9020 Owner's Manual
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Dell OptiPlex 9020 Owner's Manual

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Dell OptiPlex 9020 Mini Tower
Owner's Manual
Regulatory Model: D13M
Regulatory Type: D13M001

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Summary of Contents for Dell OptiPlex 9020

  • Page 1 Dell OptiPlex 9020 Mini Tower Owner's Manual Regulatory Model: D13M Regulatory Type: D13M001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell ™...

  • Page 3: Table Of Contents

    Contents 1 Working on Your Computer................... 5 ....................5 Before Working Inside Your Computer ........................6 Turning Off Your Computer ....................7 After Working Inside Your Computer 2 Removing and Installing Components..............9 ..........................9 Recommended Tools ..........................9 Removing the Cover ..........................9 Installing the Cover ......................10 Removing the Intrusion Switch...
  • Page 4 Deleting or Changing an Existing System and/or Setup Password ....................... 43 Disabling a System Password 4 Diagnostics.......................45 ............45 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics 5 Troubleshooting Your Computer...............47 ........................47 Power LED Diagnostics ............................48 Beep Code ............................48 Error Messages 6 Specifications......................53 7 Contacting Dell......................61...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Turning Off Your Computer

    To avoid damaging your computer, perform the following steps before you begin working inside the computer. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. Turn off your computer (see Turning Off Your Computer). CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device.

  • Page 7: After Working Inside Your Computer

    Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics.

  • Page 9: Removing And Installing Components

    Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe Removing the Cover Follow the procedures in Before Working Inside Your Computer.

  • Page 10: Removing The Intrusion Switch

    Removing the Intrusion Switch Follow the procedures in Before Working Inside Your Computer. Remove the cover. Disconnect the intrusion-switch cable from the system board. Slide the intrusion switch toward the bottom of the chassis and remove it from the computer. Installing the Intrusion Switch Insert the intrusion switch into its place in the chassis rear and slide it towards the top to secure it.

  • Page 11: Installing The Wireless Local Area Network (Wlan) Card

    Disconnect the antenna from the computer. Press the blue tab and lift the latch outwards and remove the WLAN card from the connector on the system board. Installing the Wireless Local Area Network (WLAN) Card Insert the WLAN card into the connector on the system board and press down until it is secured. Affix the latch.

  • Page 12: Removing The Front Bezel

    Removing the Front Bezel Follow the procedures in Before Working Inside Your Computer. Remove the cover. Gently pry the front panel retention clips away from the chassis located at the edge of front panel. Rotate the front panel away from the computer to release the hooks on the opposite edge of the panel from the chassis.

  • Page 13: Installing The Expansion Card

    Press the tab to release the latch. Pull the release lever away from the PCI x16 card until you release the securing tab from the dent in the card. Lift the card out of its connector and remove it from the system board. Installing the Expansion Card Insert the expansion card in the connector on the system board and press down until secured.

  • Page 14: Removing The Memory

    • Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations. • Memory modules must be installed beginning with the first socket. NOTE: The memory sockets in your computer may be labeled differently depending on the hardware configuration.

  • Page 15: Installing The Coin-Cell Battery

    Locate the coin-cell battery on the system board. Press the release latch away from the battery to allow the battery to pop-up from the socket and lift the coin-cell battery out of the computer. Installing the Coin-Cell Battery Place the coin cell battery in its slot on the system board and press until the release latch springs back into place and secures it.

  • Page 16: Installing The Hard Drive

    Disconnect the data cable and the power cable from the back of the hard drive. Press the blue securing-bracket tabs inwards and lift the hard-drive bracket out of the hard-drive bay. Flex the hard-drive bracket and remove the hard drive from the hard-drive bracket. Installing the Hard Drive Insert the hard drive into the hard-drive bracket.

  • Page 17: Installing The Optical Drive

    Disconnect the data cable and the power cable from the back of the optical drive. Slide and hold the optical-drive latch to unlock the optical drive and pull the optical drive out of the computer. Repeat steps 3 and 4 to remove the second optical drive (if available). Installing the Optical Drive Push the optical drive from the front toward the back of the computer till it is secured by the optical- drive latch.

  • Page 18: Removing The Speaker

    Follow the procedures in After Working Inside Your Computer. Removing the Speaker Follow the procedures in Before Working Inside Your Computer. Remove the cover. Disconnect and release the speaker cable from system board. Press down the speaker-securing tab and slide the speaker upwards to remove. Installing the Speaker Slide the speaker downwards into its slot to secure it.
  • Page 19 Disconnect the 4-pin and 8-in power cables from the system board and release the cable from the tab. Remove the screws that secure the power supply to the back of the computer. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the computer.

  • Page 20: Installing The Power Supply

    Installing the Power Supply Place the power supply in the chassis and slide towards the back of the system to secure it. Tighten the screws to secure the power supply to the back of the computer. Connect the 4-pin and 8-pin power cables to the system board. Thread the power cables through the chassis clips.

  • Page 21: Installing The Processor

    Press the release lever down and then move it outward to release it from the retention hook. Lift the processor cover and remove the processor from the socket. Place it in an antistatic bag. Installing the Processor Insert the processor in the processor socket. Ensure the processor is properly seated. Lower the processor cover.

  • Page 22: Installing The System Fan

    Pry and remove the system fan away from the four grommets securing it to the back of the computer. Installing the System Fan Place the system fan in the chassis. Pass the four grommets through the chassis and slide outward along the groove to secure in place. Connect the system-fan cable to the system board.
  • Page 23 Disconnect the thermal-sensor cable from the system board. Release the thermal-sensor cable from the chassis clip. Press the tabs on both sides to release and remove the thermal sensor away from the chassis.

  • Page 24: Installing The Thermal Sensor

    Installing the Thermal Sensor Secure the thermal sensor to the chassis. Thread the thermal-sensor cable into the chassis clips. Connect the thermal-sensor cable to the system board. Install the cover. Follow the procedures in After Working Inside Your Computer. Removing the Power Switch Follow the procedures in Before Working Inside Your Computer.

  • Page 25: Installing The Power Switch

    Release the power-switch cable from the chassis clips. Press the clips on both side of the power switch to release it from the chassis and, slide to remove the power switch along its cable from the computer. Installing the Power Switch Slide the power switch in through the front of the computer.

  • Page 26: Removing The Input/Output (I/O) Panel

    Removing the Input/Output (I/O) Panel Follow the procedures in Before Working Inside Your Computer. Remove: a. cover b. front bezel Disconnect the I/O panel, data, and USB data cables from the system board. Unthread and release the I/O Panel, data cable and USB data cable from the clip on the computer. Remove the screw that secures the I/O panel to the computer.

  • Page 27: Installing The Input/Output (I/O) Panel

    Slide the I/O panel towards the left of the computer to release it and pull the I/O panel along with its cable out of the computer. Installing the Input/Output (I/O) Panel Insert the I/O panel into the slot on the chassis front. Slide the I/O panel towards the right of the computer to secure to the chassis.

  • Page 28: Installing The System Board

    Remove the screws that secure the system board to the computer and slide the system board towards the front of the computer. Tilt the system board at 45–degrees, and then lift the system board out of the computer. Installing the System Board Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis.

  • Page 29: System Board Components

    System Board Components Figure 1. Components Of The System Board PCI Express x16 slot (wired as x4) PCI slot PCIe x1 slot coin-cell battery PCI Express x16 slot intrusion switch connector 4-pin CPU power connecter system fan connector CPU Socket heat-sink fan connector DDR DIMM memory slots (4) front power-switch connector...

  • Page 31: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 32: System Setup Options

    Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable.
  • Page 33 Option Description Advance Boot Options Enable Legacy Option ROMs (enable by default) Date/Time Allows you to set the date and time. The changes to the system date and time takes effect immediately. Table 3. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card.
  • Page 34 Option Description For Ultra Small Form Factor • M-SATA • SATA 0 • SATA 1 SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification.
  • Page 35 Option Description • Confirm the new password Enable strong password - This option is disabled by default. Strong Password Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords. • Admin Password Min •...
  • Page 36 Option Description • On-Silent CPU XD Support Allows you to enable or disable the execute disable mode of the processor. • Enable CPU XD Support - This option is enabled by default. OROM Keyboard Access Allows you to determine if you access the Option Read Only Memory (OROM) configuration screens via hotkeys during boot.
  • Page 37 Hard Disk Configuration or partition have been changed • Memory capacity over 8GB installed. • System or HDD password is enabled • A Dell Encryption Accelerator is installed • The Block Sleep setting is enabled Table 7. Power Management Option Description...
  • Page 38 Option Description • Last Power State Auto On Time This option sets the time of the day when you would like the system to turn on automatically. Time is kept in standard 12-hour format (hour:minutes:seconds). The startup time can be changed by typing the values in the time and A.M./P.M.
  • Page 39 Option Description emails or social media application that were open when system entered the sleep state. • Smart Connection Table 8. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled by default. Keyboard Errors Specifies whether keyboard related errors are reported when it boots.
  • Page 40 Table 11. Cloud Desktop Option Description Server Lookup Method Specifies how the ImageServer looks up the server address. • Static IP • DNS (enabled by default) NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer. Server IP Address Specifies the primary static IP address of the ImageServer with which the client software communicates.

  • Page 41: Updating The Bios

    For laptops, ensure that your computer battery is fully charged and connected to a power outlet Re-start the computer. Go to dell.com/support. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product.

  • Page 42: System And Setup Password

    System and Setup Password You can create a system password and a setup password to secure your computer. Password Type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 43: Deleting Or Changing An Existing System And/Or Setup Password

    Deleting or Changing an Existing System and/or Setup Password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

  • Page 45: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 47: Troubleshooting Your Computer

    Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process.

  • Page 48: Beep Code

    The BIOS found a faulty disk sector or could not find a particular disk sector. found Alert! Previous The computer failed to complete the boot routine three consecutive times for the attempts at same error. Contact Dell and report the checkpoint code (nnnn) to the support booting this technician system have failed at checkpoint [nnnn].
  • Page 49 Error Message Description Controller has The hard drive or the associated controller is defective. failed Data error The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility.
  • Page 50 Error Message Description Memory allocation The software you are attempting to run is conflicting with the operating system, error another program, or a utility. Memory data line A memory module may be faulty or improperly seated. Reinstall the memory failure at address, modules and, if necessary, replace them.
  • Page 51 The keyboard controller may be malfunctioning or a memory module may be interrupt in loose. protected mode WARNING: Dell's During initial startup, the drive detected possible error conditions. When your Disk Monitoring computer finishes booting, immediately back up your data and replace your hard System has drive (for installation procedures, see "Adding and Removing Parts"...

  • Page 53: Specifications

    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 15. Processor Feature Specification Processor type Intel Core i3/i5/i7 series Total Cache...
  • Page 54 Table 19. Network Feature Specification Integrated Intel I217LM Ethernet capable of 10/100/1000 Mb/s communication Table 20. System Information Feature Specification System chipset Intel 8 series Express chipset DMA Channels two 8237 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I/O APIC capability with 24 interrupts BIOS Chip (NVRAM) 12 MB...
  • Page 55 Feature Specification Mini-Tower none Small Form Factor none Ultra Small Form Factor up to one Mini Card Table 23. Drives Feature Specification Externally Accessible (5.25-inch drive bays) Mini-Tower Small Form Factor one slim-optical drive bay Ultra Small Form Factor one slim-optical drive bay Internally Accessible 3.5-inch SATA drive bays 2.5-inch SATA drive bays...
  • Page 56 Feature Specification NOTE: Available video connectors may vary based on the graphics card selected. Table 25. Internal Connectors Feature Specification PCI 2.3 data width (maximum) — 32 bits Mini-Tower one 120-pin connector Small Form Factor, Ultra Small Form Factor none PCI Express x1 data width (maximum) —...
  • Page 57 Feature Specification • one 6–pin connector Mini-Tower • two 20–pin connector • one 6-pin connector Small Form Factor • one 10-pin connector • one 12-pin connector • one 20-pin connector • one 14–pin connector Ultra Small Form Factor • 20–pin connector •...
  • Page 58 Feature Specification Orange — a good 1000 Mbps connection exists between the network and the computer. Off (no light) — the computer is not detecting a physical connection to the network. Network activity light on integrated Yellow light — A blinking yellow light indicates that network adapter network activity is present.
  • Page 59 Feature Specification Operating 20 percent to 80 percent (non-condensing) Storage 5 percent to 95 percent (non-condensing) Maximum vibration: Operating 0.26 GRMS Storage 2.20 GRMS Maximum shock: Operating 40 G Storage 105 G Altitude: Operating –15.2 m to 3048 m (–50 to 10,000 ft) Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft) Airborne contaminant level...

  • Page 61: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to dell.com/contactdell.

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