Related Manuals for Dell OptiPlex 9020 Mini Tower
Summary of Contents for Dell OptiPlex 9020 Mini Tower
- Page 1 Dell OptiPlex 9020 Mini Tower Owner's Manual Regulatory Model: D13M Regulatory Type: D13M001...
- Page 2 Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth word mark is a registered ® trademark and owned by the Bluetooth SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi is a registered ® ®...
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Page 3: Table Of Contents
Contents 1 Working on Your Computer....................... 5 ........................5 Before Working Inside Your Computer ............................6 Turning Off Your Computer ........................6 After Working Inside Your Computer 2 Removing and Installing Components..................7 ..............................7 Recommended Tools ..............................7 Removing the Cover ..............................7 Installing the Cover ..........................8 Removing the Intrusion Switch... - Page 4 Deleting or Changing an Existing System and/or Setup Password ..........................41 Disabling a System Password 4 Diagnostics..........................43 ................43 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics 5 Troubleshooting Your Computer.....................45 ............................45 Power LED Diagnostics ................................46 Beep Code ..............................46 Error Messages 6 Specifications..........................51 7 Contacting Dell.......................... 59...
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Page 5: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 6: Turning Off Your Computer
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics. -
Page 7: Removing And Installing Components
Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe Removing the Cover Before Working Inside Your Computer . -
Page 8: Removing The Intrusion Switch
Removing the Intrusion Switch Before Working Inside Your Computer . Follow the procedures in Remove the cover. Disconnect the intrusion-switch cable from the system board. Slide the intrusion switch toward the bottom of the chassis and remove it from the computer. Installing the Intrusion Switch Insert the intrusion switch into its place in the chassis rear and slide it towards the top to secure it. -
Page 9: Installing The Wireless Local Area Network (Wlan) Card
Press the blue tab and lift the latch outwards and remove the WLAN card from the connector on the system board. Installing the Wireless Local Area Network (WLAN) Card Insert the WLAN card into the connector on the system board and press down until it is secured. Affix the latch. -
Page 10: Installing The Front Bezel
Rotate the front panel away from the computer to release the hooks on the opposite edge of the panel from the chassis. Installing the Front Bezel Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. Rotate the bezel toward the computer to engage the front-bezel retention clips until they click into place. -
Page 11: Installing The Expansion Card
Installing the Expansion Card Insert the expansion card in the connector on the system board and press down until secured. Push the retention latch back to its position. Install the cover. Follow the procedures in After Working Inside Your Computer . Memory Module Guidelines To ensure optimal performance of your computer, observe the following general guidelines when configuring your system memory:... -
Page 12: Installing The Memory
Installing the Memory Align the notch on the memory-card with the tab in the system-board connector. Press down on the memory module until the release tabs spring back to secure them in place. Install the cover. Follow the procedures in After Working Inside Your Computer . -
Page 13: Installing The Coin-Cell Battery
Installing the Coin-Cell Battery Place the coin cell battery in its slot on the system board and press until the release latch springs back into place and secures it. Install the expansion card. Install the cover. After Working Inside Your Computer . Follow the procedures in Removing the Hard Drive Before Working Inside Your Computer . -
Page 14: Installing The Hard Drive
Installing the Hard Drive Insert the hard drive into the hard-drive bracket. Press the securing brackets inward and slide the hard-drive bracket into the bay. Connect the data cable and the power cable to the back of the hard-drive. Install the: a) front bezel b) cover After Working Inside Your Computer . -
Page 15: Installing The Optical Drive
Repeat steps 3 and 4 to remove the second optical drive (if available). Installing the Optical Drive Push the optical drive from the front toward the back of the computer till it is secured by the optical-drive latch. Connect the data cable and power cable to the back of the optical drive. Install: a) front bezel b) cover... -
Page 16: Installing The Speaker
Installing the Speaker Slide the speaker downwards into its slot to secure it. Thread the speaker cable into the chassis clip and connect the speaker cable to the system board. Install the cover. After Working Inside Your Computer . Follow the procedures in Removing the Power Supply Follow the procedures in Before Working Inside Your Computer . - Page 17 Remove the screws that secure the power supply to the back of the computer. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the computer. Lift and remove the power supply out of the computer.
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Page 18: Installing The Power Supply
Installing the Power Supply Place the power supply in the chassis and slide towards the back of the system to secure it. Tighten the screws to secure the power supply to the back of the computer. Connect the 4-pin and 8-pin power cables to the system board. Thread the power cables through the chassis clips. -
Page 19: Installing The Processor
Installing the Processor Insert the processor in the processor socket. Ensure the processor is properly seated. Lower the processor cover. Press the release lever down and then move it inward to secure it with the retention hook. Install: a) heat-sink assembly b) cover After Working Inside Your Computer . -
Page 20: Installing The System Fan
Installing the System Fan Place the system fan in the chassis. Pass the four grommets through the chassis and slide outward along the groove to secure in place. Connect the system-fan cable to the system board. Install the cover. After Working Inside Your Computer . Follow the procedures in Removing the Thermal Sensor Before Working Inside Your Computer . - Page 21 Release the thermal-sensor cable from the chassis clip. Press the tabs on both sides to release and remove the thermal sensor away from the chassis.
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Page 22: Installing The Thermal Sensor
Installing the Thermal Sensor Secure the thermal sensor to the chassis. Thread the thermal-sensor cable into the chassis clips. Connect the thermal-sensor cable to the system board. Install the cover. After Working Inside Your Computer . Follow the procedures in Removing the Power Switch Before Working Inside Your Computer . -
Page 23: Installing The Power Switch
Press the clips on both side of the power switch to release it from the chassis and, slide to remove the power switch along its cable from the computer. Installing the Power Switch Slide the power switch in through the front of the computer. Secure the power-switch cable to the chassis. -
Page 24: Removing The Input/Output (I/O) Panel
Removing the Input/Output (I/O) Panel Before Working Inside Your Computer . Follow the procedures in Remove: a) cover b) front bezel Disconnect the I/O panel, data, and USB data cables from the system board. Unthread and release the I/O Panel, data cable and USB data cable from the clip on the computer. Remove the screw that secures the I/O panel to the computer. -
Page 25: Installing The Input/Output (I/O) Panel
Installing the Input/Output (I/O) Panel Insert the I/O panel into the slot on the chassis front. Slide the I/O panel towards the right of the computer to secure to the chassis. Tighten the screw to secure the I/O panel to the chassis. Thread the I/O panel, data cable and USB data cable into the chassis clip. -
Page 26: Installing The System Board
Tilt the system board at 45–degrees, and then lift the system board out of the computer. Installing the System Board Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. Tighten the screws securing the system board to the chassis. -
Page 27: System Board Components
System Board Components Figure 1. Components Of The System Board 1. PCI Express x16 slot (wired as x4) 13. 8-pin power connector 2. PCI slot 14. SATA connectors 3. PCIe x1 slot 15. HDD and optical drive power connector 4. coin-cell battery 16. -
Page 29: System Setup
Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •... -
Page 30: System Setup Options
Keys Navigation <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. <Tab> Moves to the next focus area. NOTE: For the standard graphics browser only. <Esc>... - Page 31 Table 3. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated NIC to: • Enable UEFI Network Stack (disable by default) • Disabled • Enabled • Enabled w/PXE default value •...
- Page 32 Option Description SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. • Enable SMART Reporting - This option is disabled by default. Boot Support is enabled, the USB Configuration This field configures the integrated USB controller.
- Page 33 Option Description • System Password Min • System Password Max System Password and the internal HDD password prompts Password Bypass Allows you to bypass the during a system restart. • Disabled - Always prompt for the system and internal HDD password when they are set.
- Page 34 Option Description This option is set to Enable by default. Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set. • Enable Admin Setup Lockout - This option is not set by default. HDD Protection Support Allows you to enable or disable the HDD Protection feature •...
- Page 35 Hard Disk Configuration or partition have been changed • Memory capacity over 8GB installed. • System or HDD password is enabled • A Dell Encryption Accelerator is installed • The Block Sleep setting is enabled Table 7. Power Management Option Description...
- Page 36 Option Description • Disabled - The system will not automatically power up. • Every Day - The system will power up every day at the time you specified above . • Weekdays - The system will power up Monday through Friday at the time you specified above.
- Page 37 Table 8. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled by default. Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is enabled by default.
- Page 38 Option Description Integrated NIC control in the System NOTE: This field is only relevant when the Configuration group is set to Enabled with ImageServer . Server IP Address Specifies the primary static IP address of the ImageServer with which the client software communicates.
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Page 39: Updating The Bios
Restart the computer. Go to dell.com/support. If you have your computer's Service Tag or Express Service Code: NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect Service Tag. -
Page 40: Assigning A System Password And Setup Password
CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature disabled. Assigning a System Password and Setup Password You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when Password Status is Unlocked. -
Page 41: Disabling A System Password
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the System and/or Setup password, confirm the deletion when promoted. Press <Esc> and a message prompts you to save the changes. Press <Y> to save the changes and exit from the System Setup. The computer reboots. -
Page 43: Diagnostics
Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem. -
Page 45: Troubleshooting Your Computer
Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. -
Page 46: Beep Code
Alert! Previous The computer failed to complete the boot routine three consecutive times for the same error. attempts at booting Contact Dell and report the checkpoint code (nnnn) to the support technician this system have failed at checkpoint [nnnn]. For help in... - Page 47 Error Message Description Decreasing available One or more memory modules may be faulty or improperly seated. Re-install the memory memory modules and, if necessary, replace them. Diskette drive 0 seek A cable may be loose or the computer configuration information may not match the hardware failure configuration.
- Page 48 Error Message Description Memory double word A memory module may be faulty or improperly seated. Reinstall the memory modules and, if logic failure at necessary, replace them. address, read value expecting value Memory odd/even A memory module may be faulty or improperly seated. Reinstall the memory modules and, if logic failure at necessary, replace them address, read value...
- Page 49 Dell. Write fault The operating system cannot write to the floppy or hard drive. Write fault on The operating system cannot write to the floppy or hard drive.
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Page 51: Specifications
Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 15. Processor Feature Specification Processor type Intel Core i3/i5/i7 series Total Cache... - Page 52 Table 19. Network Feature Specification Integrated Intel I217LM Ethernet capable of 10/100/1000 Mb/s communication Table 20. System Information Feature Specification System chipset Intel 8 series Express chipset DMA Channels two 8237 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I/O APIC capability with 24 interrupts BIOS Chip (NVRAM) 12 MB...
- Page 53 Feature Specification Mini-Tower none Small Form Factor none Ultra Small Form Factor up to one Mini Card Table 23. Drives Feature Specification Externally Accessible (5.25-inch drive bays) Mini-Tower Small Form Factor one slim-optical drive bay Ultra Small Form Factor one slim-optical drive bay Internally Accessible 3.5-inch SATA drive bays 2.5-inch SATA drive bays...
- Page 54 Feature Specification Video • 15-pin VGA connector • two 20-pin DisplayPort connectors NOTE: Available video connectors may vary based on the graphics card selected. Table 25. Internal Connectors Feature Specification PCI 2.3 data width (maximum) — 32 bits Mini-Tower one 120-pin connector Small Form Factor, Ultra Small Form Factor none PCI Express x1 data width (maximum) —...
- Page 55 Feature Specification System Fan one 5-pin connector Front panel control: Mini-Tower • one 6–pin connector • two 20–pin connector Small Form Factor • one 6-pin connector • one 10-pin connector • one 12-pin connector • one 20-pin connector Ultra Small Form Factor •...
- Page 56 Feature Specification Green — a good 100 Mbps connection exists between the network and the computer. Orange — a good 1000 Mbps connection exists between the network and the computer. Off (no light) — the computer is not detecting a physical connection to the network.
- Page 57 Feature Specification Operating 20 percent to 80 percent (non-condensing) Storage 5 percent to 95 percent (non-condensing) Maximum vibration: Operating 0.26 GRMS Storage 2.20 GRMS Maximum shock: Operating 40 G Storage 105 G Altitude: Operating –15.2 m to 3048 m (–50 to 10,000 ft) Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft) Airborne contaminant level...
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Page 59: Contacting Dell
Contacting Dell NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.