Dell OptiPlex 9020 Owner's Manual
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Dell OptiPlex 9020 Owner's Manual

Dell OptiPlex 9020 Owner's Manual

Ultra small form factor
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Download this manual See also: Owner's Manual, Manual
Dell OptiPlex 9020 Ultra Small Form Factor
Owner's Manual
Regulatory Model: D06U
Regulatory Type: D06U001

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Summary of Contents for Dell OptiPlex 9020

  • Page 1 Dell OptiPlex 9020 Ultra Small Form Factor Owner's Manual Regulatory Model: D06U Regulatory Type: D06U001...
  • Page 2 Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth word mark is a registered ® trademark and owned by the Bluetooth SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi is a registered ® ®...

  • Page 3: Table Of Contents

    Contents 1 Working on Your Computer....................... 5 ........................5 Before Working Inside Your Computer ............................6 Turning Off Your Computer ........................6 After Working Inside Your Computer 2 Removing and Installing Components..................7 ..............................7 Recommended Tools ..............................7 System Overview ................................ 7 Inside view ..............................8 Removing the Cover...
  • Page 4 Deleting or Changing an Existing System and/or Setup Password ..........................41 Disabling a System Password 4 Diagnostics..........................42 ................42 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics 5 Troubleshooting Your Computer.....................43 ............................43 Power LED Diagnostics ................................44 Beep Code ..............................44 Error Messages 6 Specifications..........................48 7 Contacting Dell.......................... 55...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Turning Off Your Computer

    CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics.

  • Page 7: Removing And Installing Components

    Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe System Overview The figure below displays the inside view if the Ultra Small Form Factor after the base cover has been removed.

  • Page 8: Removing The Cover

    input/output(I/O) panel system fan Removing the Cover Before Working Inside Your Computer . Follow the procedures in Turn the thumb screw in an anticlockwise direction, slide the cover towards you and lift the cover upwards to remove it from the computer. Installing the Cover Place the cover on the computer.

  • Page 9: Installing The Front Bezel

    Installing the Front Bezel Insert the hooks along the bottom edge of the front bezel into the slots on the chassis. Rotate the bezel toward the computer to engage the front bezel retention clips until they click into place. Install the cover. After Working Inside Your Computer .

  • Page 10: Installing The Drive Cage

    Installing the Drive Cage Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive. Connect the data and power cable to the back of the hard drive. Insert it into the chassis. Connect the data and power cable to the back of the optical drive.
  • Page 11 Unthread the antenna cable from the computer. Remove the screws that secure the antenna puck to the connector. Pull the antenna puck away from the computer. Slide and remove the antenna connector from the computer.

  • Page 12: Installing The Wlan Card

    Installing the WLAN Card Align and place the connector inside the slot of the computer. Align the antenna puck on the connector. Tighten the screws to secure the antenna puck to the antenna connector. Thread the cable along the computer. Slide the WLAN card into its slot and press it downward until it is locked in place by the securing levers antenna.

  • Page 13: Installing The Optical Drive

    Installing the Optical Drive Insert the optical drive in the optical-drive bracket. Insert the optical drive into the drive cage. Install: a. drive cage b. front bezel c. cover After Working Inside Your Computer . Follow the procedures in Removing the Hard Drive Before Working Inside Your Computer .

  • Page 14: Installing The Hard Drive

    Installing the Hard Drive Slide the hard drive into the drive cage. Tighten the screws to secure the hard drive to the drive cage. Install: a. drive cage b. front bezel c. cover After Working Inside Your Computer . Follow the procedures in Removing the Intrusion Switch Before Working Inside Your Computer .

  • Page 15: Memory Module Guidelines

    After Working Inside Your Computer . Follow the procedures in Memory Module Guidelines To ensure optimal performance of your computer, observe the following general guidelines when configuring your system memory: • Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations.

  • Page 16: Removing The Speaker

    Removing the Speaker Before Working Inside Your Computer . Follow the procedures in Remove: a. cover b. front bezel c. drive cage Disconnect the speaker cable from the system board. Release the speaker cable from beneath the system fan cable and WLAN antenna cable (if installed). Release the latch and rotate the speaker to unlock position.

  • Page 17: Installing The Internal Speaker

    Remove the speaker from the chassis. Installing the Internal Speaker Place the speaker in its slot on the chassis. Rotate until the latch is secured in place. Route the speaker cable beneath the system fan cable and WLAN antennae cable (if installed). Connect the speaker cable to the system board.

  • Page 18: Removing The Power-Switch Board

    Removing the Power-Switch Board Before Working Inside Your Computer . Follow the procedures in Remove: a. cover b. front bezel c. drive cage Disconnect the power-switch cable from the power-switch board. Remove the screw and pull the power-switch board out of the computer. Installing the Power-Switch Board Align the power-switch board to the front of the computer and tighten the screw.

  • Page 19: Removing The Input/Output(I/O) Panel

    After Working Inside Your Computer . Follow the procedures in Removing the Input/Output(I/O) Panel Follow the procedures in Before Working Inside Your Computer . Remove: a. cover b. front bezel c. drive cage Disconnect the audio cable and USB cable from the I/O panel. Remove the screws and slide the I/O panel towards the left of the computer to release it and pull it out of the computer.

  • Page 20: Installing The I/O Panel

    Installing the I/O Panel Align the I/O panel with the I/O-panel bracket and tighten the screws to secure the I/O panel. Insert the I/O panel into the slot on the chassis front. Tighten the screws to secure the I/O panel to the computer. Connect the audio cable and USB cable to the I/O panel.

  • Page 21: Installing The Power Supply Unit

    Slide the power supply inward and lift the power supply unit out of the computer. Installing The Power Supply Unit Place the power supply in the chassis and slide outward to secure it. Tighten the screws to secure the power supply to the back of the computer. Tighten the screws that secure the power supply to the chassis.
  • Page 22 a. cover b. front bezel c. drive cage Disconnect the fan cable and press the release lever down and outward to release the fan retention hook. Flip the release lever and lift the top portion of the fan. Loosen the captive screws and lift the heat sink assembly, and remove it from the computer.

  • Page 23: Installing The Heat Sink Assembly

    Installing the Heat Sink Assembly Place the heat sink assembly into the chassis. Lift the fan and tighten the captive screws to secure the heat sink assembly to the system board. Press the release lever down and inwards to secure the fan retention hook. Connect the fan cable to the system board.

  • Page 24: Installing The Processor

    Installing the Processor Insert the processor into the processor socket. Ensure the processor is properly seated. Press the release lever down and then move it inward to secure it with the retention hook. Install: a. heat sink assembly b. drive cage c.

  • Page 25: Removing The System Fan

    c. front bezel d. cover After Working Inside Your Computer . Follow the procedures in Removing the System Fan Before Working Inside Your Computer . Follow the procedures in Remove: a. cover b. front bezel c. drive cage Disconnect the system-fan cable from the system board. Remove the screws that secure the fan to the chassis.

  • Page 26: Installing The System Fan

    Installing the System Fan Place the system fan in the chassis. Tighten the screws that secure the fan to the chassis. Connect the system fan cable to the system board. Install: a. drive cage b. front bezel c. cover After Working Inside Your Computer . Follow the procedures in Removing the System Board Before Working Inside Your Computer .

  • Page 27: System Board Layout

    System Board Layout The following image displays the system board layout. Front Bezel - Power Switch Connector Memory module connectors Internal speaker connector Front audio connector CPU fan connector Processor socket Password jumper System fan connector PCIe mini card HDD/ODD power connector Real time clock reset jumper SATA 0 connector Power supply connector...

  • Page 28: Installing The System Board

    Installing the System Board Align the system board to the port connectors and place the system board in the chassis. Tighten the screws to secure the system board to the chassis. Connect all the cables to the system board. Install: a.

  • Page 29: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 30: System Setup Options

    Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable.
  • Page 31 Option Description Date/Time Allows you to set the date and time. The changes to the system date and time takes effect immediately. Table 3. System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card. You can set the integrated NIC to: •...
  • Page 32 Option Description • SATA 0 • SATA 1 SMART Reporting This field controls if the hard drive errors for the integrated drives are reported during system startup. This technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. •...
  • Page 33 Option Description Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords. • Admin Password Min • Admin Password Max • System Password Min • System Password Max System Password and the internal HDD password prompts Password Bypass Allows you to bypass the during a system restart.
  • Page 34 Option Description • Enable - User may enter OROM configuration screens via the hotkey. • One-Time Enable - User can enter the OROM configuration screens via the hotkeys during the next boot. After the boot, the setting will revert to disabled. •...
  • Page 35 Hard Disk Configuration or partition have been changed • Memory capacity over 8GB installed. • System or HDD password is enabled • A Dell Encryption Accelerator is installed • The Block Sleep setting is enabled Table 7. Power Management Option Description...
  • Page 36 Option Description • Disabled - The system will not automatically power up. • Every Day - The system will power up every day at the time you specified above . • Weekdays - The system will power up Monday through Friday at the time you specified above.
  • Page 37 Table 8. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled by default. Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is enabled by default.
  • Page 38 Option Description Integrated NIC control in the System NOTE: This field is only relevant when the Configuration group is set to Enabled with ImageServer . Server IP Address Specifies the primary static IP address of the ImageServer with which the client software communicates.

  • Page 39: Updating The Bios

    Restart the computer. Go to dell.com/support. If you have your computer's Service Tag or Express Service Code: NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect Service Tag.

  • Page 40: Assigning A System Password And Setup Password

    CAUTION: Anyone can access the data stored on your computer if is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature disabled. Assigning a System Password and Setup Password You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when Password Status is Unlocked.

  • Page 41: Disabling A System Password

    Press <Esc> and a message prompts you to save the changes. Press <Y> to save the changes and exit from the System Setup. The computer reboots. Disabling a System Password The system's software security features include a system password and a setup password. The password jumper disables any password(s) currently in use.

  • Page 42: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 43: Troubleshooting Your Computer

    Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process.

  • Page 44: Beep Code

    Alert! Previous The computer failed to complete the boot routine three consecutive times for the same error. attempts at booting Contact Dell and report the checkpoint code (nnnn) to the support technician this system have failed at checkpoint [nnnn]. For help in...
  • Page 45 Error Message Description Decreasing available One or more memory modules may be faulty or improperly seated. Re-install the memory memory modules and, if necessary, replace them. Diskette drive 0 seek A cable may be loose or the computer configuration information may not match the hardware failure configuration.
  • Page 46 Error Message Description Memory double word A memory module may be faulty or improperly seated. Reinstall the memory modules and, if logic failure at necessary, replace them. address, read value expecting value Memory odd/even A memory module may be faulty or improperly seated. Reinstall the memory modules and, if logic failure at necessary, replace them address, read value...
  • Page 47 Dell. Write fault The operating system cannot write to the floppy or hard drive. Write fault on The operating system cannot write to the floppy or hard drive.

  • Page 48: Specifications

    Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 15. Processor Feature Specification Processor type Intel Core i3/i5/i7 series Total Cache...
  • Page 49 Table 19. Network Feature Specification Integrated Intel I217LM Ethernet capable of 10/100/1000 Mb/s communication Table 20. System Information Feature Specification System chipset Intel 8 series Express chipset DMA Channels two 8237 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I/O APIC capability with 24 interrupts BIOS Chip (NVRAM) 12 MB...
  • Page 50 Feature Specification Mini-Tower none Small Form Factor none Ultra Small Form Factor up to one Mini Card Table 23. Drives Feature Specification Externally Accessible (5.25-inch drive bays) Mini-Tower Small Form Factor one slim-optical drive bay Ultra Small Form Factor one slim-optical drive bay Internally Accessible 3.5-inch SATA drive bays 2.5-inch SATA drive bays...
  • Page 51 Feature Specification Video • 15-pin VGA connector • two 20-pin DisplayPort connectors NOTE: Available video connectors may vary based on the graphics card selected. Table 25. Internal Connectors Feature Specification PCI 2.3 data width (maximum) — 32 bits Mini-Tower one 120-pin connector Small Form Factor, Ultra Small Form Factor none PCI Express x1 data width (maximum) —...
  • Page 52 Feature Specification System Fan one 5-pin connector Front panel control: Mini-Tower • one 6–pin connector • two 20–pin connector Small Form Factor • one 6-pin connector • one 10-pin connector • one 12-pin connector • one 20-pin connector Ultra Small Form Factor •...
  • Page 53 Feature Specification Green — a good 100 Mbps connection exists between the network and the computer. Orange — a good 1000 Mbps connection exists between the network and the computer. Off (no light) — the computer is not detecting a physical connection to the network.
  • Page 54 Feature Specification Operating 20 percent to 80 percent (non-condensing) Storage 5 percent to 95 percent (non-condensing) Maximum vibration: Operating 0.26 GRMS Storage 2.20 GRMS Maximum shock: Operating 40 G Storage 105 G Altitude: Operating –15.2 m to 3048 m (–50 to 10,000 ft) Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft) Airborne contaminant level...

  • Page 55: Contacting Dell

    Contacting Dell NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.

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