Printing Problems (Network Related); Smb Print In A Windows Operating System Environment; Raw Tcp Or Lpr Print In A Windows Operating System Environment - Toshiba e-studio556 Troubleshooting Manual

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Printing Problems (Network Related)

Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP
environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also assures
an easier network implementation, although you may be required to customize the settings to accommodate them in your
particular environment.
Some common network configurations are shown below, along with the steps required to configure the equipment. If you
perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment, contact your service
representative.
 You can change the network protocol settings with the touch panel of the equipment or with TopAccess (the
Administration page).
 For the error messages that appear during the installation of the printer drivers, refer to the Software Installation
Guide.
 SMB print in a Windows operating system environment
No Check...
1 Are the IP address properties correctly set?
2 Is the Microsoft computer name (device name)
unique?
3 Is the workgroup name valid and correctly
entered?
4 When IPv4 is supported: Is the WINS server
address correctly set?
When IPv6 is supported: Is LLMNR for the IPv6
setting enabled?
5 When IPv4 is supported: If the client computers
are located in different segments, is the WINS
service correctly provided?
6 Can you see the equipment in Windows Network
Neighborhood?
7 Were the proper printer drivers installed?
8 Is the driver's port name valid?
9 Can you print with the equipment?
 Raw TCP or LPR print in a Windows operating system environment
No Check...
1 Are the IP Address properties correctly set?
2 Is Raw TCP print correctly set?
3 Is LPR/LPD print correctly set?
4 Were the proper printer drivers installed?
5 Is the Raw TCP or LPR port configured with the
correct IP address?
6 Can you print to the equipment?
74

Printing Problems (Network Related)

Yes No Corrective Action
Next Step Set up the IP address correctly.


Set up the device name correctly.
Next Step


Set up the workgroup correctly.
Next Step


When IPv4 is supported: Set up the WINS server
address correctly, or enter "0.0.0.0" for the WINS
Next Step

server address to disable the WINS service.

When IPv6 is supported: Enable LLMNR for the
IPv6 setting referring to the TopAccess Guide.
When IPv4 is supported: Set up the WINS server
Next Step

and enable it on the equipment to allow users

access from a different segment.
See the following section to fix the problem:
Next Step
  P.70 "Cannot locate the equipment in the

network"
Refer to the Software Installation Guide to
Next Step


install the proper printer drivers.
Refer to the Software Installation Guide to
Next Step


configure the proper port.
See the following section to fix the problem:
  P.60 "Cannot print with the equipment
End
(network connection problems)"
Yes No Corrective Action
Next Step Set up the IP address correctly.


Next Step Set up the Raw TCP print service correctly.


Next Step Set up the LPD print service correctly.


Refer to the Software Installation Guide to
Next Step


install the proper printer drivers.
Refer to the Software Installation Guide to
Next Step


configure the proper port.
See the following section to fix the problem:
  P.60 "Cannot print with the equipment
End
(network connection problems)"