Printing Problems (Network Related); Smb Print In A Windows Operating System Environment - Toshiba e-studio 207l Troubleshooting Manual

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Printing Problems (Network Related)

Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the
TCP/IP environment using a DHCP server to assign IP addresses dynamically to devices. Using the default
settings also assures an easier network implementation, although you may be required to customize the
settings to accommodate them in your particular environment.
Some common network configurations are shown below, along with the steps required to configure the
equipment. If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the
equipment, contact your service representative.
 You can change the network protocol settings with the touch panel of the equipment or with TopAccess
(the Administration page).
 For the error messages that appear during the installation of the printer drivers, refer to the Software
Installation Guide.
 SMB print in a Windows operating system environment
No Check...
1 Are the IP address properties correctly
set?
2 Is the Microsoft computer name (device
name) unique?
3 Is the workgroup name valid and
correctly entered?
4 When IPv4 is supported: Is the WINS
server address correctly set?
When IPv6 is supported: Is LLMNR for
the IPv6 setting enabled?
5 When IPv4 is supported: If the client
computers are located in different
segments, is the WINS service correctly
provided?
6 Can you see the equipment in Windows
Network Neighborhood?
7 Were the proper printer drivers
installed?
8 Is the driver's port name valid?
9 Can you print with the equipment?
108

Printing Problems (Network Related)

Yes No Corrective Action
Next Set up the IP address correctly.

Step

Next Set up the device name correctly.

Step

Next Set up the workgroup correctly.

Step

When IPv4 is supported: Set up the
WINS server address correctly, or enter
"0.0.0.0" for the WINS server address to
Next

Step disable the WINS service.

When IPv6 is supported: Enable
LLMNR for the IPv6 setting referring to
the TopAccess Guide.
When IPv4 is supported: Set up the
Next
WINS server and enable it on the

Step
equipment to allow users access from a

different segment.
See the following section to fix the
Next
problem:

Step
 P.102 "Cannot locate the equipment

in the network"
Refer to the Software Installation
Next

Step Guide to install the proper printer

drivers.
Next Refer to the Software Installation

Step
Guide to configure the proper port.

See the following section to fix the
problem:
  P.90 "Cannot print with the
End
equipment (network connection
problems)"